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Overview

The HR Services Coordinator will be responsible for providing administrative support for the HR Services department.  This role is the point of contact for all SAP HR related questions and the second level support for the SAP Manager Self-Service (MSS) portal.  Additionally, the incumbent will be responsible for the accurate and timely management of SAP HR data, conducting audits to identify, resolve or prevent errors and inaccurate data, and generate reports as required.  Accountable for delivering consistent and high-quality customer service, the HR Services Coordinator will also provide general HR administration support and counsel to the business related to HR programs and processes, in adherence to service level standards; proactively identifying and providing process improvement recommendations to management.

Any MLF team member interested in being considered for this role are encouraged to apply online by February 10. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• General administration of HR programs and services in accordance with standard operating procedures and service level agreements established with the HR Centres of Excellence (COEs)
• Accurately and efficiently respond to inquiries regarding HR systems, policies, programs and administrative procedures using case management system software; escalating to HR COEs when necessary
• Ensure HR systems data integrity, resolve issues and make recommendations for process improvements as necessary
• Maintain accurate documentation for HR processes including Process Flows/SLAs/Work Instructions/Dashboards, and others as required.
• Perform HR systems maintenance, audits and relevant reporting in accordance to plans and established guidelines
• Support HR Services execution activities in accordance to plans and established guidelines
• Identify and implement general process improvements

What You’ll Bring:

• Demonstrated customer service focus with ability to forge partnerships within the business
• Ability to work independently as well as a part of a team in a collaborative manner
• Ability to handle information with accuracy, security and confidentiality
• Exceptional organizational skills and a proven ability to work under pressure
• Excellent verbal and written communication skills with capability to adapt to audience needs
• Detail-oriented and organized to perform audits and validations
• Ability to handle multiple priorities while delivering effective results within tight timelines
• Analytical
• Demonstrated initiative and sound judgment for effective decision making
• Bilingual in French and English is an asset
• Post-secondary degree with a concentration in Business Administration or Human Resources preferred
• 1 to 2 years of working experience in Human Resources
• CHRP/CHRL designation is preferred
• Proficient use of MS Office applications with focus in Excel, and Web-based applications
• HRIS systems knowledge (SAP) and applications (ESS/MSS) preferred

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.

Reporting to the Data Enablement Manager, the Data Governance Analyst will serve as a liaison between data governance teams and data stewards across departments to ensure consistent application of data governance policies and practices.

• Data Stewardship Liaison, Policy, and Compliance Support:

  • Act as a key Liaison and serve as a central point of contact for all governance-related communications

  • Ensure that policies, initiatives, and best practices are clearly communicated to business units, and other stakeholders and provide input for the development and communication of guidelines to help Data Owners/Stewards effectively manage their domains in alignment with company-wide governance goals

  • Support data stewards in creating and maintaining data dictionaries, glossaries, and metadata management in Canadian Tire's Data Governance tools including our Enterprise Data Catalog (IBM IKC) and ensure data sources are cataloged and are well-maintained with clear definitions and standards in place

  • Support the implementation and maintenance of data quality frameworks, ensuring data meets the required standards for completeness, accuracy, consistency, and timeliness and assist data stewards in managing and ensuring the accuracy, consistency, and security of data within their domains

  • Develop and maintain documentation on data stewardship processes, governance standards, and policies and ensure roles and responsibilities are clearly defined, documented, and aligned with governance objectives

  • Regularly update the Accountability Framework for Data to reflect organizational changes in management structure, business processes, or governance policies

  • Collaborate with business units and IT teams to identify and assign Data Owners/Stewards for new assets, ensuring accountability across the lifecycle

  • Assist with audits and reporting related to data governance and stewardship compliance

• Data Literacy and Training:

  • Coordinate, develop and deliver training programs to ensure employees understand the importance of governance and how to apply it in their day-to-day work

  • Support the creation of training materials, user guides, and documentation to aid users in understanding governance tools, policies, and best practices

  • Promote data literacy across the organization by providing resources that help employees understand data governance principles

• Communication

  • Support the ongoing maintenance of the Data Governance Website that serves as a central hub for all governance-related information

  • Create and organize content including policies, procedures, templates, training materials, and FAQs

  • Track usage of the portal to identify opportunities for improving user experience and content quality

  • Develop strategies for communicating news, activities, tasks related to data & AI governance across the organization

  • Produce newsletters or regular updates highlighting important governance activities and achievements

  • Ensure timely dissemination of information regarding policy changes, upcoming training sessions, or critical updates through various communication channels (e.g., email bulletins, intranet posts)

What you bring:

• 5+ years of experience in data governance, data management, or related fields, with a focus on data quality, policy implementation, and compliance

• Experience with data governance tools, metadata management systems, and data stewardship practices is a plus

• 2+ years of experience in a leadership role managing teams of data stewards or data governance professionals

• Proven experience with data quality frameworks, data governance principles, and metadata management

• Familiarity with data privacy laws (e.g., PIPEDA) and regulatory requirements

• Familiarity with data management and governance tools (e.g., IBM Knowledge Catalog, Informatica, Collibra, Alation, Talend)

• Experience with SQL and data modeling tools is a plus

• Familiarity with cloud-based data platforms

• Ability to develop and deliver training materials and workshops

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or other related disciplines;

• Certifications in data governance (e.g., DAMA, CDMP) or related fields is a plus

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

The Consultant, HR Business Partner provides frontline employee relations support for our high-volume Corporate Retail Store population. The focus of this role is to deliver employee and manager support for the moments that matter by providing counsel in service of HR related inquiries, leading workplace inquires resulting from employee and manager concerns, and partnering with various stakeholders to deliver outcomes in a consistent, effective, and inclusive manner. 

• Provide swift and effective mediation for employees and leaders experiencing workplace conflict to achieve resolution and support de-escalation

• Provide coaching, consultation and support to managers on individual employee issues, corrective action and performance management

• Review and partner with employees and managers to deliver outcomes for non-medical accommodation requests in support of employee well-being

• Use a broad knowledge of HR disciplines (Employee Relations, Performance Management, Leave Management, etc.) to provide support that cannot be attained through Employee Self Service or Manager Self Service (ESS/MSS)

What you bring

• Post secondary education in Business Administration, Human Resources, or a related field

• Minimum 3-5 years of experience in Human Resources, with preference given to those with employee relations experience

• Strong working knowledge of Employment Standards Act and Canada Labour Code

• Experience in a high-volume high impact service delivery model

• Demonstrated ability to build and maintain strong relationships with business partners

• Demonstrated ability to use sound judgement in order to analyze a situation and take well-informed, decisive action

• Strong problem-solving ability with a commitment to customer service

• Capable of working seamlessly and inclusively across multiple diverse employee populations

• Experience conducting workplace investigation and inquiry is an asset

• Experience with Workday an asset

• Bilingualism (French and English) is an asset

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

Under the direction of the Manager Facilities Operations & Maintenance Services and/or designate, perform general maintenance, custodial duties, pertaining to the physical upkeep and cleanliness of the building, and program requirements as assigned, in the operation and maintenance of assigned facilities in the Recreation and Culture Services Branch. Facilities may include entertainment facilities, libraries, seniors’ centres, conventional stadiums, fields, playgrounds, skateboard parks, cemeteries, and any other associated facilities that fall under the Branch.

Responsibilities:

• Perform general care taking duties in the overall facility such as cleaning floors; wet mopping; operating power cleaning equipment; cleaning glass; collecting and disposing of garbage both inside and outside the facility; moving furniture, setting up and taking down equipment; and cleaning and clearing the building entrance way and emergency exits of snow and ice as required
• Perform general maintenance duties in the overall facility such as painting, replacing light bulbs, and making minor carpentry and plumbing repairs
• Take initiative to correct maintenance or risk management concerns and/or notify supervisor and other staff where appropriate
• Perform minor mechanical repairs and adjustments to equipment, repairing of desks, etc. Move furniture and equipment as directed
• Maintain building mechanical systems
• Maintain washrooms and change/dressing rooms and associated areas in a sanitary condition including cleaning; disinfecting; removing garbage and replenishing supplies of toilet paper, soap, etc.
• Assist in the operation of refrigeration plant and HVAC equipment by performing preventative maintenance functions such as adding or draining fuel & oil; adding chemicals to the water and testing the water; inspecting, adjusting and replacing belts, filters, etc.; monitoring and recording periodic equipment readings
• Operate equipment such as power-operated and general hand tools
• Assist Lead Hand and Working Foreperson in the performance of their duties as required
• Maintain appropriate work records. Ensure that daily time sheets and work orders are compiled and completed to departmental requirements and sign off as required
• Work in accordance with City of Oshawa safe work standards and the Ontario Occupational Health and Safety Act including but not limited to Section 217.1 in the criminal code of Canada
• Assist with new staff orientation to the building and its operations
• Ensure that facility users act in an orderly fashion, reporting problems to the supervisor; respond to routine inquiries related to the use of the facility
• Maintain good public relations with customers, user groups and colleagues
• Drive to off-site locations to pick up supplies, electrical and/or mechanical parts on a routine as well as emergency basis
• Willing to attend continuing education courses as required
• Perform other duties as required

Requirements:

• Two (2) years of experience relating to building maintenance and caretaking functions plus technical skills and knowledge usually associated with the completion of three of four of the following Building Environmental Systems courses at a Community College: 7010 (Heating), 7020 (Air Conditioning & Refrigeration), 7030 (Air Handling & Preventative Maintenance), 7040 (Electrical), providing a basic working knowledge and understanding of general maintenance, carpentry, electrical, plumbing, mechanical, heating, ventilation and air conditioning (HVAC) systems; demonstrated mechanical aptitude and six (6) months of previous experience in general building operations and maintenance
• Demonstrated experience using major cleaning equipment, methods and materials
• Demonstrated knowledge of physical plant maintenance; demonstrated mechanical aptitude
• Knowledge and understanding of, and ability to apply safety policies, standards and legislation (Ontario Occupational Health & Safety Act and WHMIS) and able to use appropriate safety apparatus
• Willingness to participate in new areas and be trained in same
• Basic reading, writing and oral communication skills. Able to understand and follow simple oral and written instructions, which deal with standardized situations. Able to complete forms and records relevant to the job. Able to read, record and comprehend mechanical gauges related to all facility equipment
• Able to read, record and comprehend mechanical gauges related to equipment
• Basic computer skills to perform duties of the job (communications & operations)
• Good interpersonal skills to deal with common sense and courtesy with the general public and to discuss routine information and relay and document building maintenance requirements with appropriate staff. Neat in appearance and work habits, wearing City-issued uniform and safety equipment
• Able to work from heights, climb, stretch, lift and move heavy items (approx. 40 lbs/18 kgs), stand, bend and walk for extended periods of time; capable of performing the work assigned in safe manner
• Able to work alone or with minimal supervision; personal qualities of reliability, co-operation and flexibility are essential
• Able to perform shift work necessary to fulfill the requirements of a seven day operation
• Able to work overtime on short notice
• Possess and maintain a valid unrestricted Ontario Driver’s License, minimum Class “G”, and be able to pass the Corporation’s test for motor vehicle operation
• First Aid, CPR, Public Access Defibrillator (PAD), Accessibility and WHMIS certificates or ability to obtain same per the Department’s training schedule
• Proof of working from heights training
• Certificates in Risk Management and/or Legal Awareness, Scissor Lift, Confined Space, Electrical Safety, Sensitivity, Customer Service Training and Asbestos Awareness, Utility Vehicle with Snow Removal Equipment are considered assets

As a condition of employment, the City of Oshawa will require successful candidates to provide a Vulnerable Sector Check and an employment medical.

Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

• Posting Period: 06-JAN-2025 to 07-MAR-2025

Major Responsibilities:

• Performs various tasks in the installation, operation, maintenance and repair of mechanical equipment, construction and in general building, park and grounds maintenance.
• Assists various Trade workers/Handyworkers 1 and 2 and others in their work and performs general construction, maintenance and repairs such as building repairs, setting up equipment, form and brick work, repair of furniture, equipment, etc.
• Installs, operates, maintains and makes minor repairs to mechanical equipment.
• Drives a vehicle as required to perform primary functions and may operate a forklift, rubber tire loader or overhead hoisting device.
• Performs a variety of work not requiring the service of licensed trade.
• Performs general grounds keeping duties such as grass cutting and snow removal. Performs other related work as assigned.

Key Qualifications:

Your resume must describe your qualifications as they relate to:

1. Considerable experience performing a variety of semi-skilled work.
2. Experience and knowledge of landscaping, building, construction practices and efficient operation and maintenance of associated equipment.
3. Must possess and be able to maintain a valid Province of Ontario Class “G” Driver’s License and must qualify for the City’s equipment operating permits and requirements.

Reporting to the Director, Program Support of the Policy, Planning, Finance & Administration Division, the Administrative Assistant 2 will support the Director and the Program Support management team.

Major Responsibilities:

Responsible for supporting the Director, and management team within Program Support. Performs varied administrative duties and program support functions for the Division.

• Provides executive level administrative support in the day-to-day Program Support operations and related support to other units within the division.
• Exercises caution and discretion with labour relations, personnel, and other sensitive information.
• Prepares and processes confidential documents related to complement management and reporting, pension and payroll, and other corporate initiatives. Processes payments, maintains accurate accounting records.
• Prepares and processes confidential documents including disciplinary action; grievance and arbitration matters; contingency planning and labour relations; restructuring initiatives; fraud and waste hotline.
• Prepares agendas, professional presentation materials, takes/transcribes minutes and follows-up taking appropriate action. May attend and take minutes at grievance hearings.
• Handles scheduling of appointments and ensures appropriate information is provided to the Director well in advance.
• Coordinates meetings (including Webex/Microsoft Teams virtual meetings), special events, schedules, workshops, grievances, labour-management meetings, registration.
• Reviews, proofreads, and corrects administrative and financial documents such as memos, letters, purchasing card reconciliation, ensuring accuracy and conformity with regulations, service area divisional policies and procedures, prior to the Director’s signature.
• Ensures that the tracking and following up of requests is maintained and deadlines are met.
• Effectively handles general inquiries, complaints, and requests from all levels of staff, other government agencies, media, elected officials, or members of the public and resolves customer service issues.
• Conducts background research, investigation, retrieves and consolidates information from various sources, prepares and processes various documents/statistical summaries/ reports requiring the assessment and analysis of data, on a scheduled or ad hoc basis.
• Assists in the coordination of service area and divisional labour disruption plans.
• Monitors all key reports required for committees and council and ensures deadlines are met. Reviews council and standing committee agendas and reports flagging items that will impact operations.
• Coordinates and maintains an efficient and effective record/retrieval system for the office in accordance with the Corporate Record Management guidelines.
• Operates various office equipment and utilizes computer applications and corporate systems. Orders and maintains an inventory of office supplies and equipment for the Director’s Office.
• Monitors, tracks, and reports attendance management.
• Provides support to the Office of the Executive Director and performs back-up duties as required.
• Provides support in handling special projects as required.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Post-secondary education in a related field (i.e. Executive Assistant, Business Administration, Human Resources) or an equivalent combination of education and experience.
2. Considerable experience in the performance of secretarial and administrative support duties to senior management, handling a broad range of administrative matters, confidential materials/information, standard office practices and procedures, some of which must relate specifically to the actual duties of the position.
3. Considerable experience reviewing and creating documents, letters, briefing notes, preparation and drafting of standard correspondence and reports, taking meeting minutes, editing the layout and formatting complex reports, charts and tables, and other material.
4. Considerable experience in planning and organizing appointments, meetings, interviews, conferences and/or special events.
5. Considerable experience in the use of a variety of software packages including strong knowledge of Microsoft Office Suite (i.e. Word, PowerPoint, Excel and Outlook), to prepare correspondence, presentations, charts and other data representations.
6. Ability to identify and improve standard administrative practices and procedures.
7. Ability to exercise independent judgment and discretion in dealing with highly confidential operational matters and with management staff.
8. Ability to research and gather information, develop, and implement administrative work procedures and systems.
9. Highly developed customer service and interpersonal skills with the ability to communicate effectively, both orally and in writing, at all organizational levels, including at the political level, the members of the public and external contacts.
10. Excellent organizational and time management skills, including attention to detail, and ability to set priorities, meet deadlines and deal with conflicting priorities and work demands.
11. Ability to work independently and effectively with minimal supervision.
12. Must be resourceful, flexible, adaptable, and possess a high degree of common sense.
13. Strong analytical and problem-solving skills with proven ability to handle sensitive issues.

The Services Delivery Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives.

KEY DUTIES & RESPONSIBILITIES

People Leadership 

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to: 

• Full involvement with recruiting talent. 
• Provides mentoring, coaching and guidance to all team members. 
• Objectively recommends compensation adjustments. 
• Manages all aspects of performance. 

Facility Management

• Generate and dispatch service request work orders to vendors as per established process. 
• Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
• Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
• Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
• Run report on open work orders and checks status with the appropriate vendors.
• Update WO statuses if verified to be completed or resolved during follow up. 
• Respond to vendor inquiries regarding workorder related issues.
• Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
• Correcting information in the system, addresses, phone numbers.
• Adding new vendors and locations to the system.

Finance

• Review and resolve invoice referrals/escalations.
• Review and resolve invoicing errors.
• Review and approve billing for tech services.
• Review and approval of invoices for payment (Oracle).
• Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management 

• Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation. 
• Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
• Primary escalation point for taking care of any issues regarding service.
• Involvement in specific Emergency workorders may need to be managed from start to end.
• Requesting approvals from the client.
• Review of PM workorders and following up with vendors as needed.
• Participating and gathering information for QBR's.
  • Client reporting needs as required.

Reporting 

Quality Compliance 

• Execute quality & compliance team activities that support the quality compliance contractual obligations. 
• Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client. 
• With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities. 
• Provide input for planning, development, execution and improvement of compliance-related processes and programs. 
• Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.
• Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues. 
• Comply with all company policies and procedures and adhere to company standards. 

Other duties as assigned.

KNOWLEDGE & SKILLS

• 3-5 years of relevant experience in Facility Management or Vendor Management.
• Demonstrated organizational, project planning and management skills. 
• Technical Writing Skills
• Good writing and verbal communication skills. 
• Good training and presentation skills. 
• Strong analytical and problem-solving skills. 
• Ability to develop, analyze and understand complex processes. 
• Sound judgment skills based on observation of objective evidence. 
• Ability to perform with minimum direct supervision. 
• Understanding of compliance requirements of relevant external organizations. 
• Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

• None Required.