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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 1 to less than 2 years’

Physical Requirements:

• The candidates should be able to work in a fast-paced environment
• The candidates should be able to work with attention to detail
• The candidates should be able to work in tight deadlines

Other Requirements:

• The candidate should be accurate, organized, and reliable
• The candidates should have ability to multitask

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to determine and establish office procedures and routines, schedule and confirm appointments
• The candidates should be able to answer telephone and relay telephone calls and messages
• The candidates should be able to answer electronic enquiries, order office supplies and maintain inventory
• The candidates should be able to open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
• The candidates should be able to set up and maintain manual and computerized information filing systems
• The candidates should be able to type and proofread correspondence, forms and other documents, plan, develop and implement recruitment strategies
• The candidates should be able to establish and implement policies and procedures, plan, organize, direct, control and evaluate daily operations

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English or French Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have experience of 7 months to less than 1 year
Own tools/equipment: Uniform, Tools
Security and safety: Criminal record check

Location: Wainwright, AB
Shifts: Day, Evening, Flexible Hours, Early Morning, Morning
Transportation information: Own transportation, Valid driver’s licence

Physical Requirements:

• The candidates should be capable of lifting up to 9 kg (20 lbs), meeting the physical demands of the role
• The candidates should be able to work under pressure, maintaining composure and efficiency in challenging situations
• The candidates should adhere to our smoke-free workplace policy by being non-smoking

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to excel in various cleaning tasks, including sweeping, mopping, washing, and polishing floors for a consistently clean and polished appearance
• The candidates should be able to demonstrate proficiency in thorough dusting of furniture and precise vacuuming of carpets, area rugs, draperies, and upholstered furniture
• The candidates should be able to showcase bed-making proficiency, ensuring cleanliness by changing sheets and efficiently stocking linen closets for guest satisfaction
• The candidates should be able to handle diverse responsibilities such as disinfecting and polishing fixtures, following hygiene protocols, addressing guest needs, maintaining a tidy environment, and providing assistance with empathy and respect

Benefits:

• The candidates will get health care plan, gasoline paid, various benefits, Tax-Free Savings Account (TFSA), learning/training paid by employer, team building opportunities, and parking

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume, letter of recommendation, and cover letter) through below mentioned details.

By email
[email protected]

By phone
780-806-1505 Between 08:00 a.m. and 02:00 p.m.