Job Summary

The Licensing Administration Clerk reports to the Supervisor, Administrative Services and will possess strong customer service, excellent interpersonal, written and verbal communication skills to effectively work with the general public, stakeholders, elected officials and staff at all levels. Provide front-line counter service, processing applications, handle inquiries and complaints and ensure administrative provisions of licensing by-laws, schedules and policies are met. Detail oriented to ensure accuracy is essential while working with multiple programs and changing priorities in a high volume environment.

Duties and Responsibilities

Reporting to the Supervisor, Administrative Services, the successful candidate will work Monday to Friday 8:30 a.m. to 4:30 p.m. in the Compliance & Licensing Enforcement:

• Process applications and fee payments for licences/permits/exemptions in accordance with corporate policies and standard operating procedures, Monitor and maintain licensing and permit records through continuous follow-up to completion;
• Ensure administrative provisions of licensing bylaws, schedules and policies are met;
• Communicate directly with customers through all means of communication including in person, email, letters, phone and effectively handle inquiries and complaints;
• Monitor generic Outlook mailboxes and respond to emails
• Process service requests using INFOR ensuring data integrity in the system;
• Ensure tracking and follow-up of requests are maintained and deadlines are met
• Perform daily balancing and reconciling processes and weekly revenue reporting
• Process invoices following Corporate policies and procedures
• Create and maintain files along with supporting documents, ensuring confidentiality and in
• accordance with corporate record standards and retention policies
• Adhere to administrative processes with an eye on continuous improvement;
• Other duties as assigned

Skills and Qualifications

• Secondary School education and a Diploma in office administration preferred with a minimum of 3 years experience in an administrative clerk role or equivalent related experience and education;
• Proficiency in Word, Excel, Outlook, SAP, SharePoint is required; experience with Amanda, MAX,  Infor and OmniRim would be an asset;
• Strong customer service, excellent interpersonal, written and verbal communication skills required, including the ability to work effectively, liaise and exchange information with alllevels of staff, elected officials, government agencies and the public;
• Front-line counter service experience and processing fee payment transactions is required;
• Accuracy and attention to detail is essential to process information and complete varied tasks;
• Ability to quickly decipher customer needs and exercise sound judgment when resolving issues;
• Team oriented with the ability to work on own initiative;
• General knowledge of by-laws would be an asset;
• Knowledge and experience in processing invoices an asset;
• Handle and prioritize incoming and outgoing mail;
• Operates various office equipment and use of a variety of computer applications, programs and software simultaneously 
• Excellent organization and time management skills with the ability to plan and organize work, in a high volume environment with competing priorities that are time sensitive;
• Must be resourceful, flexible, adaptable, resilient and self-motivated

The City of Mississauga is seeking a candidate with Microsoft 365 apps and services expertise related to Purview, Power Platform and SharePoint Online. Reporting to the Program Manager, IT M365 and acting as a subject matter expert, you will be working with IT and business units to assess, plan, implement, migrate and support the City's adoption of Microsoft's cloud platform.

Duties and Responsibilities

Specific duties are focused around the City's journey to adopt M365 apps and services, including but not limited to:

• Project leadership and technical resource for Microsoft initiatives
• Assess IT and business units requirements and map target services
• Develop implementation and change management plans for service adoption
• Review technology industry standards and ensure full compliance
• Develop and maintain technical and other documentation
• Prepare test cases, develop and support applications
• Prepare various types of documentation including client instructions, back-up and recovery procedures
• Prepare training manuals and train clients on use of systems
• Manage short term solutions, application prototyping, client liaison, implementation and evaluation
• Create, review and update City standards, guidelines and standard operating procedures
• Act as a technical subject matter expert for issues related to IT projects

Skills and Qualifications

• Post-secondary education in computer science or related discipline
• 3 to 7 years of related experience
• Comprehensive experience of at least one of the following services; Purview, Power Platform (with expertise in Power BI Service) & SharePoint Online
• Comprehensive experience with migration from on-premise where applicable (i.e. Power Bi Report Server, SharePoint Server)
• Additional M365 and Azure experience is an asset
• Related IT Certificates are an asset
• May require light lifting of supplies/materials
• Prolonged exposure to computer keyboards and screens primarily in an office environment

Job Summary

Working for the City means you are part of something big, something special!! You will be part of a team of engaging, enthusiastic, and dedicated people who are committed to collaborating with one another to deliver on our commitment to the residents, visitors, and businesses of Mississauga.

Duties and Responsibilities

• Be a part of an exclusive team committed to providing excellence in Transit Services! Under the supervision of the Maintenance Supervisor(s) in the Vehicle Service Section, Transit Division the successful candidate:
• Must be able to perform, throughout the assigned shift, driving, fuelling, sweeping, litter/trash pickup, vacuuming, checking fluid levels (oil, coolant, windshield washer, diesel exhaust fluid etc.), checking tires, removing/dumping fare boxes that may weigh up to approximately 16kgs., and detailed interior cleaning on all Transit vehicles (buses, cars and trucks/vans) at Central Parkway and/or Malton facilities
• Will be required to use a variety of cleaning and detergent products to perform interior and exterior cleaning on buses and other transit vehicles
• Will be required to meet reasonable time expectancy in performing assigned duties
• Will be required to complete work-related/incident reports as required
• Perform other duties as assigned
• Operate city vehicles including transit buses within the city facility

Skills and Qualifications

• Must have a minimum of Grade 12 education or equivalent  
• Experience in automotive vehicle / commercial cleaning an asset
• Experience in interior vehicle cleaning / detailing experience in the Transportation / Automotive industry is a strong asset
• Knowledge of the O.H. & S. Act and WHMIS legislation requirements are an asset
• Must demonstrate good interpersonal and communication skills along with strong customer service and conflict resolution skills
• Demonstrated ability to effectively work in a team environment, self-motivated and cooperative
• Dependability and reliability factors are a requirement of this job due to shift work
• Ability to work independently with minimum supervision
• Must be physically able of carrying out the essential duties of the job in inclement weather conditions 
• Must possess a valid Class “G” Ontario Driver’s License in good standing with no more than 3 demerit points
• Must have, or be able to obtain “Z” endorsement within 6 months of employment, training will be provided
• CSA approved green patch safety boots in good condition are required and must be worn upon hiring
• Working experience in a Unionized environment is an asset

Job Summary

Reporting to the Supervisor, Assessment Review & Appeals, the successful candidate will be responsible for tracking and processing Municipal and Assessment Act Appeals.

Duties and Responsibilities

• Monitor the business unit’s shared email inbox and respond to/distribute inquiries to staff as appropriate
• Monitor service requests sent from the Call Centre to the business unit and assign them to the subject matter expert
• Receive and process  appeal decision and assessment change notices as required
• Review Assessment Review Board (ARB) Decisions for accuracy and correspond with the ARB where discrepancies are noted
• Prepare appeal summary reports for Minutes of Settlement (MOS) settled appeals
• Circulate MOS for signature, using DocuSign and return to all parties
• Receive, verify and process Section 357 and 358 Municipal Act applications
• Receive and process  Request for Reconsideration (RfR) appeals;
• Assist with the yearly review of the City’s assessment roll in order to identify  anomalies in assessments with respect to classification and value
• Assist with identifying inequitable property assessment/classification for City initiated assessment appeals;
• Research and respond to assessment-related inquiries received from Members of Council, City Departments, outside agencies and the general public; 
• Identify and recommend changes to the business unit’s internal processes in order to facilitate improved operations and services;
• Other duties as assigned

Skills and Qualifications

• Completion of a post-secondary education with a minimum of two years related experience in the field of  property assessment and property taxation;
• Completion of the Municipal Tax Administration Program (MTAP) is considered an asset;
• Knowledge and understanding of relevant legislation, procedures, policies, including but not limited to, the Municipal Act,  the Assessment Act, Assessment Review Board Rules of Practice and Procedures would be considered an asset;
• Excellent interpersonal and communication skills, verbal and written  with an emphasis on customer service;
• Good working knowledge of  MS Office applications, including Microsoft Word, Excel and SharePoint;
• Working knowledge of TXM Tax Manager, Municipal Connect, Teranet and mapping software consider an asset;
• Demonstrated ability to work both independently with little to no supervision and collaboratively in a team environment;
• Excellent time management skills with the ability to work under pressure, prioritize competing work demands and consistently meet legislative deadlines;
• Strong organizational skills with the ability to demonstrate a high level of accuracy when assembling, filing and inputting data;
• Ability to manage sensitive information with a high level of confidentiality;