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Bradley Air Services, operating as Canadian North, is a wholly Inuit-owned airline[6] headquartered in Kanata, Ontario,[7] Canada. It operates scheduled passenger services to communities in the Northwest Territories, Nunavut and the Nunavik region of Quebec, as well as southern destinations such as Edmonton, Montreal and Ottawa.[8] It also has an interlining agreement with Air Greenland.

3 Jobs Found

Accounts Receivable Billing Specialist Full-time Job

Canadian North

Financial Services   Kanata
Job Details

DUTIES AND RESPONSIBILITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:

  • Create or import invoices in Sage 300 at daily/ weekly/ bimonthly frequency based on each contract;
    • Process journal entries to book revenue, revenue accrual, credit notes;
    • Keep a track of unbilled/ flow through charges and invoice those to customers as soon as possible;
    • Proactively communicate with Charter Account Managers/ Business contacts on potential issues in processing delays;
    • Provide support for proposed changes in customer pricing as needed;
    • Help establish billing process for new customers based on related contracts;
    • Forge solid relationships with Charter Account Managers/ business units in order to serve as primary contact for any queries on customer invoicing and payments;
    • Ensure a consistently high level of quality in service provided in terms of timeliness and accuracy;
    • Assist in year end audits conduced within Canadian North and provide support to Customers in audits conducted in their respective organizations;
    • Apply payments when received to corporate accounts;
    • Assist with processing of cargo claims to customer accounts;
    • Reconcile payments to bank accounts and credit card accounts;
    • Answer questions from analysts and make any necessary corrections;
    • Perform other assigned tasks.

 

SKILLS AND QUALIFICATIONS:

Include, but not limited to, the following minimum skills and qualifications:

  • 3 years of relevant accounting experience;
  • Three (3) years post secondary education;
    • High proficiency in Microsoft Excel, experience with pivot tables, filters, lookups etc.;
    • Ability to work with and analyze large datasets;
    • Working knowledge of accounting principles;
    • Excellent interpersonal communication with a developed customer service approach;
    • Excellent time management;
    • High level of attention to detail and ability to learn quickly in a dynamic and fast-paced environment;
    • Ability to work under pressure and deal with tight deadlines;
    • Ability to speak Inuktut a definite asset;
    • Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

 

Closing date: September 25, 2024

Accounts Receivable Billing Specialist

Canadian North
Kanata
  Financial Services Full-time
DUTIES AND RESPONSIBILITIES: Must be able to perform, but not be limited to, the following duties and responsibilities: Create or import invoices in Sage 300 at daily/ weekly/ bimo...
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Sep 20th, 2024 at 13:15

Help Desk Specialist Full-time Job

Canadian North

Customer Service   Calgary
Job Details

The Help Desk Specialist role is responsible for resolving priority service and reservation troubleshooting requests for a variety of internal and external stakeholders. Help Desk Specialists provide concierge service to Canadian North Board of Directors, VP's, community leaders, and travel agents. Additional support is provided through the timely management of email requests for specialty reservations and special service requests.

Reports to: Team Lead, Customer Contact Center

*Non-bargaining 

Duties and Responsibilities

Must be able to perform, but not limited to, the following duties and responsibilities:

  • Provide corporate VIP services for key stakeholders including Board of Directors and Executive Team;
  • Tier 3 level support internally for Medical Travel Team, Customer Contact Center, airports, and internal stakeholders;
  • Manage group bookings including responding to all inquiries, provide group quotes, book and administer group bookings in accordance with group policies;
  • Travel agency support escalations;
  • Manage oxygen request for Government of Nunavut Medical Travelers;
  • Book and track requirements for Sales and Marketing initiatives such as complimentary tickets, sponsorship programs, etc.
  • Liaise with select internal and external customers to provide enhanced service for imminent travel needs;
  • Communicate situations requiring escalation to Senior Management, as required;
  • Prepare and distribute reports;
  • Identify opportunities and areas for improvement and liaises with internal stakeholders to facilitate change and for continuous customer service improvement;
  • Actively participate in the continuous improvement of customer support initiatives and programs;
  • Provide after-hours support to various teams ensure highest level of customer service resolution;
  • Assist with special projects as required;
  • Other duties as assigned.

Skills and Qualifications

Included, but not limited to, the following skills and qualifications:

  • Hich-school diploma or equivalent related work experience;
  • Two (2) years of previous experience;
  • Exemplary customer service skills;
  • Strong Interpersonal and communication skills for internal and external Customers;
  • Strong organizational, problem solving, analytical and decision making skills;
  • Resolve customer issues with the highest level of integrity and professionalism;
  • Keen knowledge of company policies, Procedures and Tariffs;
  • Attention to detail and ability to quickly solve problems;
  • Must be adept at handling multiple tasks, and prioritizing duties;
  • Strong process and procedural skills;
  • Comfortable using the following software in a typical work day: Microsoft Office Programs (Outlook, Teams, SharePoint, Word, Excel);
  • Superior Sabre skills including reservations, pricing, ticketing, check-in;
  • Knowledge of airline accounting processes considered an asset;
  • Must be able to support working in a 7-day a week rotation-based; schedule, including weekends and statutory holidays;
  • Excellent English written and verbal communication skills;
  • Ability to communicate in French an asset;
  • Ability to communicate in Inuktitut a definite asset;
  • Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Closing date: September 27th, 2024

Help Desk Specialist

Canadian North
Calgary
  Customer Service Full-time
The Help Desk Specialist role is responsible for resolving priority service and reservation troubleshooting requests for a variety of internal and external stakeholders. Help Desk...
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Sep 20th, 2024 at 13:13

Account Manager Full-time Job

Canadian North

Management   Calgary
Job Details

The Account Manager is responsible for managing the day to day operations, exceeding client expectations set out in the contract, providing high quality service and maintaining a strong positive working relationship between the Airline and Client.

Reporting to: Director, Charters and Business Development

*Non-bargaining

DUTIES AND RESPONSIBILITIES: 

Must be able to perform, but not limited to the following duties and responsibilities:

• Actively participate in the Company's Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety.
• Primary point of contact within Contractor organization with operational and account responsibility for the set-up of charter requests and for all operational planning, operational execution and for recovery (IROP) issues involving the charter program including (but not limited to):
• Ensuring the operational objectives of the FIFO programs are met including exceptional On Time Performance (OTP) through effective management of contractor and its sub-contractor's resources;
• Determine routing assignments for each aircraft operated by Canadian North, or its subcontractors, taking configuration, airport requirements and maintenance needs into consideration;
• Participate in fleet planning in regards to heavy maintenance requirements and identify problems and recommend solutions to minimize or alleviate negative impacts on charter service;
• 24 hour availability, either direct to or to another contractor employee with the authority and competence, to act for the contractor in managing issues raised by authorized members of the client;
• Liaison with Charter Director, Manager, OCC, on all changes to the operations and communicate any issues directly with Transportation Coordinator if time is of the essence.
• Advise the client of opportunities to improve load factors by analyzing manifests, and proposing for client approval, potential savings or efficiencies that can be realized by gauge changes or by combining flights, etc.
• Develop and disseminate Irregular Operation Policy (IROP) recovery plans working in conjunction with OCC and client Transportation Coordinator(s).
• Identify problem areas and trends in OTP, recommend and participate in implementing changes.
• Negotiate, coordinate and manage all operational logistics aspects of the client FIFO program including; off-line station contracts, fuel contracts, liaison with airport authorities.
• Liaise with the client on requirements and expectations - especially with respect to planning and executing flight schedule as agreed.
• Provide supervisory support to all Charter Specialists through all phases of client operations.
• Provide support and reports to the Director, Charters and applicable client contacts on flight programs.
• Manage Continuous improvement component of SLA in an ongoing effort to improve products, services or processes. Implement and assist in the management of any workforce logistics solutions' platform(s).
• Coordination with regulatory authorities.
• Manage and execute applicable Service Level Agreement (SLA) requirements for air charter transportation.
• Account Management including: -Manage all of client's requirements and reach the company's targets and objectives; Establish budgets with the client and company; Identify new opportunities for the client; Manage and solve conflicts with client and internal stakeholders; interact and coordinate with the sales team and other staff members in other departments; travel as necessary.
• Other duties as assigned.

SKILLS AND QUALIFICATIONS: 

Include, but not limited to, the following minimum skills and qualifications: 

• Proven ability to work independently with limited supervision or direction
• Excellent interpersonal skills including oral and written communication
• Proven ability to effectively handle diverse and challenging situations
• Ability to manage priorities and conflicting demands
• Well organized, detail orientated, capable of multitasking
• On call availability and willingness to travel regularly, as required
• Management experience considered an asset
• Excellent skills in Microsoft Office Suite is required
• Ability to communicate in Inuktut a definite asset
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada

Closing Date: September 18, 2024

Calgary, AB T2E7R3, CAN

Account Manager

Canadian North
Calgary
  Management Full-time
The Account Manager is responsible for managing the day to day operations, exceeding client expectations set out in the contract, providing high quality service and maintaining a s...
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Sep 11th, 2024 at 13:46