Customer Financial Relations Representative

In this role, you are responsible for supporting collections and customer service departments for Wolseley Canada's accounts receivable.

What are the benefits for you:

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• Resolve delinquent accounts by collecting late payments
• Encourage and promote our self-service website: Wolseley Express
• Handle a high volume of inbound calls from customers with billing and payment questions
• Perform, track and document collection activities
• Process and resolve inquiries from customers, branch staff, by telephone or email.
• Investigate and resolve disputes within the parameters of the policy
• Resolve billing issues leading to late payments and promote electronic invoicing.
• Resolve customer discrepancies such as discount chargebacks, term disputes, omitted invoices, unauthorized deductions, and misapplied payments.
• Identify and escalate accounts that require third-party action or legal action.
• Reconciliation of customer accounts, if applicable
• Monitor and manage the “Pending Shipment/Notification Display” screen within the authorized limits.

What you will bring:

• Minimum 3-5 years of credit/collection experience; proven track record of successful collections.
• CCP designation or pursuit of CCP designation is an asset.
• Experience working in a customer service role
• Excellent verbal and written communication and negotiation skills
• Ability to work independently
• Microsoft Office experience preferred (Word, Excel and Outlook).
• Attention to detail and precision
• Ability to exercise judgment
• Effective listening skills
• Excellent organizational, time management and interpersonal skills
   

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

The Inside Sales Representative is in direct contact with customers and all salespeople. He is responsible for responding to customers, preparing quotes and taking orders by phone, fax or email.

What are the benefits for you?

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do

• To inform customers and promote our products according to their needs by providing them with the necessary technical information on plumbing products
• Respond to customers, take telephone orders and enter orders into the computer system;
• Prepare bids and calls for tender;
• Align with the pricing structure and/or promotions in effect and work in collaboration with the external sales team;
• Build and maintain good business relationships with customers;
• Achieve the targets and objectives determined by Management;
• Maintain and expand your customer network;
• Work in concert with other branch members and external representatives to maintain a high level of customer satisfaction;
• Other related tasks as required;
   

What you will bring

• 2 to 5 years of relevant experience in a related field;
• Comfortable with computer software including the Office suite (Outlook, Excel, etc.);
• DEP in plumbing/heating or DEC in building mechanics (an asset);
• Good knowledge of plumbing products;
• Demonstrate initiative, autonomy, dynamism and interpersonal skills;
• Ability to negotiate with customers and deal with bid closing deadlines;
• Strong customer service skills;
• Bilingualism (an asset) to communicate with internal partners across Canada

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

Our Counter Sales Position ensures our customers remain our highest priority. They deliver exceptional customer service and act as the first point of contact for every walk-in customer. This is a tremendous opportunity for someone looking to grow their career in Sales.

What’s in it for you?

• Regular business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• As the first point of contact you will be required to offer prompt product knowledge and information to customers in a professional manner
• Respond to customers in a timely manner in person, by phone or email
• Prepare small order quotations on urgent contracting jobs
• Pick customer orders from warehouse
• Perform necessary product research in catalogues and online
• Verify all items are available for the customer as ordered and scheduled
• Responsible for building positive relationships with customers and associates
• Take initiative to maintain stock of the counter area as needed
• Offer help and assistance in the warehouse if required

What you will bring:

• Previous technical experience in sales or customer service in wholesale or distribution required
• Local market knowledge with HVAC and Plumbing will be an asset
• General computer skills including Microsoft Office required. Experience with AS400 an asset.
• Must have exceptional customer service and professional communication skills

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Our Counter Sales Position ensures our customers remain our highest priority. They deliver exceptional customer service and act as the first point of contact for every walk-in customer. This is a tremendous opportunity for someone looking to grow their career in Sales.

What’s in it for you?

• Regular business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• As the first point of contact you will be required to offer prompt product knowledge and information to customers in a professional manner
• Respond to customers in a timely manner in person, by phone or email
• Prepare small order quotations on urgent contracting jobs
• Pick customer orders from warehouse
• Perform necessary product research in catalogues and online
• Verify all items are available for the customer as ordered and scheduled
• Responsible for building positive relationships with customers and associates
• Take initiative to maintain stock of the counter area as needed
• Offer help and assistance in the warehouse if required

What you will bring:

• Previous technical experience in sales or customer service in wholesale or distribution required
• Local market knowledge with HVAC and Plumbing will be an asset
• General computer skills including Microsoft Office required. Experience with AS400 an asset.
• Must have exceptional customer service and professional communication skills

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

What’s in it for you?

• Business hours: Monday to Friday (Evening and weekend overtime on-call rotation)
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Complete all job-related paperwork (i.e.; Field service report, QMS documentation, HSE documentation, time sheets, etc.) and hand in daily
• Maintain a minimum required vehicle stock of repair parts
• Operate company vehicles in a safe and courteous manner
• Ensure daily/monthly vehicle inspections and maintenance are completed
• Care and maintenance of company tools and equipment
• Ability to work collaboratively and independently on customer site
• Manage sub-contractors such as vacuum truck and crane services
• Document detailed information about repair requirements, site pictures, parts used and time worked then hand into Service Administrator daily
• Ability to troubleshoot problems and assess solutions
• Complete repairs on-site whenever possible
• Safely remove and bring back to shop for repair when on site repair is not an option
• Complete start-up, preventative maintenance, troubleshooting, repair, removal and installation (including): Pumps (Inline, end suction, booster, fire, column): Mechanical seal replacement, Blanking, Start-up, Motors: Shaft and gear alignment, Portable motor analysis, Fans and Blowers: Balancing, Vibration analysis, Variable Frequency Drives: start-up
• Read diagrams, schematic drawings and service manuals to determine work procedures
• Provide information on parts, labour and details of how job will be completed for estimating purposes
• Safe and proper inspection, operation and maintenance of confined space, fall protection, lifting equipment and company owned tools and equipment
• Maintain a clean work space free of hazards such as slips, trips and falls
• Review and follow all Safe Work Practices, Safe Job Procedures and Code of Practices
• Supervise and mentor assigned Apprentices

Working Conditions:

• Customer site environment
• Extreme heat/cold
• Driving

Physical Requirements:

• Standing for longer periods of time
• Lifting, pulling, and pushing (up to 50 Lbs. required – over 50 Lbs. discretionary)

What will you bring:

• Journeyman or 3rd/4th year Millwright
• High School Diploma
• Forklift certification
• Safe lifting and rigging
• Confined space entry and monitoring
• Fall protection
• First Aid Training
• Effectively communicate information
• Above average Organizational skills

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Wolseley Waterworks (a division of Wolseley Canada) is a national leader in providing engineered waterworks products and services to the mining, heavy industrial, forestry, municipal water projects.

We are proud that our people are known for their technical knowledge, expertise, and efficient customer service. We know that time is money, and our goal is to provide the best service and solutions that will help our customers deliver their projects on time and on budget.

As an Inside Sales Representative your responsibilities include supporting inbound inquiries & sales orders ensuring processing and delivery meets customers’ requirements. 

What's in it for you

• Career development and training opportunities
• Sustainable profitability and long-term growth strategy
• Commitment to excellence in serving all customers
• Company values – We act with integrity, drive results and value our people
• Culture that challenges the status quo, seeks innovation and new opportunities
• Competitive benefits and discounts on top brands of plumbing and HVAC/R products
• Tuition Reimbursement Program
• Recognition of the importance of sustainable living- we are committed to supporting sustainable products for the pres­ervation of our natural resources
• National sponsorship of Special Olympics Canada
• Proud supporter of Habitat for Humanity
   

What will you do

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders.
• Responsible to accurately enter quotations and orders into the system.
• Responsible to ensure customers are provided with accurate pricing, inventory, and delivery information.
• Required to make sales calls to new and existing customers to maintain relationships and to cultivate additional business.
• Responsible for preparing quotations and process orders on behalf of outside sales staff.
• Responsible for responding to customers’ requests and inquiries in a timely manner.
• Responsible for achieving sales targets and objectives as set by manager.
• Required to understand customer needs and promote and up sell products.
• Adheres to company safety policies and regulations.

What will you bring

• Post-Secondary education in Business Administration, Civil Engineering Technology or a related discipline is an asset
• Previous Inside sales or other sales related experience preferred
•  Previous experience in the Engineered waterworks products preferred
• Must be computer literate, knowledge of AS400 system would be an asset.
• High level of commitment to exceptional customer service.
• Demonstrated initiative with the ability to work in a collaborative team-based environment.
• Highly organized in prioritizing work and multi-tasking.
• Fluency in both French and English would be an asset.

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Wolseley Canada is looking to hire and train an Inside Sales Representative to join our Joliette team.

Our Branch Managers are the inspired leaders of our branches. They help bring our leadership team's vision to life by motivating each network within a branch, while holding each employee accountable for the overall success of the branch.

What are the benefits for you?

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• You will be responsible for the day-to-day operations of the branch, in accordance with established policies and procedures.
• You will lead, train and supervise inside sales and sales counter teams, as well as warehouse operations such as shipping, receiving, stock keeping and other material handling activities.
• Manage overall branch operations ensuring that the highest level of service is achieved every day.
• Cultivate and manage key business relationships.
• Identify new product/business opportunities based on customer needs.
• Ensure branch planning and organization to achieve sales, operating profit and business objectives.
• Create and maintain strategic alliances with suppliers.
• Manage associates' weekly work schedule and labor costs.

What you will bring:

• Knowledge of industry products (plumbing and HVAC/R) required
• Demonstrated ability to lead and build a high-performing team
• Demonstrated ability to achieve objectives in a highly competitive market.
• Exceptional customer service skills
• Excellent problem-solving, interpersonal and communication skills

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises. 

Please note the following: This position requires a criminal record check. A criminal record under the Criminal Code and/or other federal offences does not automatically mean that you are not eligible for this position.

Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth. It has been overly committed to providing our customers with the industry-leading safety, comfort, and independence they deserve. As the nation’s top walk-in tub/shower company, our products are made to the highest manufacturing standards, and our customer service is unmatched. We call it the Safe Step Difference. 

If you’re considering investing in your future, look no further to discover why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members who naturally desire to provide life-changing service to our customer base across the US and Canada. Every day, we do our best to give our best to those deserving of the same. 

We seek top talent to process inbound telephone calls and respond instantly to internet leads, setting in-home sale appointments for our Safety Specialists. Inbound phone calls and outbound call responses to internet leads are the first step to create sales opportunities and ultimately helping seniors retrofit their homes to age in place. If you are hard-working, dedicated, and thrive in a fast-paced environment, Safe Step Tub Inc. is an ideal place for you. Apply today! 

What’s in it for you?

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC products
• Education reimbursement for employees
• Employee referral program

What you will do:

• Assists customers with detailed pricing proposals/quotes for products and services projects.
• Supports new sales opportunities through bid monitoring, prospecting and project research.
• Follow a systematized sales process designed to convert leads into in-home sales opportunities by listening, understanding the consumer’s needs, asking probing questions, overcoming objections, and securing details to aid in the eventual sale.
• Provides and develops documentation for customers to look at product information and solutions. Provide product and technical information to outsides sales to support generation of sales into the utility segment.
• Make a high volume of outbound phone calls to consumers who submitted a web form for information on our products with the intention of scheduling an in-home sales visit for the Sales Closer. Occasionally receives inbound phone calls for the same purpose.
• Communicates with internal and external resources, providing customer service and completing quotations, fulfilment of demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.
• Fulfills Sales Support activities for the Order to Invoice process, owning the customer interface for quality processes: corrective actions, Field Quality Reports.
• Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements
• Regular and reliable attendance
• All team members work one weekend per month in rotation.
• Other duties as assigned

What you will bring:

• Experience working in a modern (automated) contact center is a must with an emphasis on consultative sales or lead-generation.
• Ability to collaborate with others and understand geography and lead-setting skills. 
• Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience.
• Exhibits superior technical skills and ability to task switch between omni channel contact center software, a CRM, mapping tools, the Microsoft Office suite, and other cloud-based tools.
• Has excellent verbal communications skills, strong grammar, spelling and written skills, and a strong understanding of North American geography.
• Comfortable with receiving coaching in an individual or team setting and having your work product evaluated in real time.
• Willingness to thrive in a remote work situation where your contact with colleagues is 100% via video conference, instant messaging, and phone.
• Ability to multi-task across multiple software platforms during your workday.

Salary Range: $23.00 - $26.00 per hour

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Wolseley Waterworks (a division of Wolseley Canada) is a national leader in providing engineered waterworks products and services to the mining, heavy industrial, forestry, municipal water projects.

We are proud that our people are known for their technical knowledge, expertise, and efficient customer service. We know that time is money, and our goal is to provide the best service and solutions that will help our customers deliver their projects on time and on budget.

As an Inside Sales Representative your responsibilities include supporting inbound inquiries & sales orders ensuring processing and delivery meets customers’ requirements. 

What's in it for you

• Career development and training opportunities
• Sustainable profitability and long-term growth strategy
• Commitment to excellence in serving all customers
• Company values – We act with integrity, drive results and value our people
• Culture that challenges the status quo, seeks innovation and new opportunities
• Competitive benefits and discounts on top brands of plumbing and HVAC/R products
• Tuition Reimbursement Program
• Recognition of the importance of sustainable living- we are committed to supporting sustainable products for the pres­ervation of our natural resources
• National sponsorship of Special Olympics Canada
• Proud supporter of Habitat for Humanity
   

What will you do

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders.
• Responsible to accurately enter quotations and orders into the system.
• Responsible to ensure customers are provided with accurate pricing, inventory, and delivery information.
• Required to make sales calls to new and existing customers to maintain relationships and to cultivate additional business.
• Responsible for preparing quotations and process orders on behalf of outside sales staff.
• Responsible for responding to customers’ requests and inquiries in a timely manner.
• Responsible for achieving sales targets and objectives as set by manager.
• Required to understand customer needs and promote and up sell products.
• Adheres to company safety policies and regulations.

What will you bring

• Post-Secondary education in Business Administration, Civil Engineering Technology or a related discipline is an asset
• Previous Inside sales or other sales related experience preferred
•  Previous experience in the Engineered waterworks products preferred
• Must be computer literate, knowledge of AS400 system would be an asset.
• High level of commitment to exceptional customer service.
• Demonstrated initiative with the ability to work in a collaborative team-based environment.
• Highly organized in prioritizing work and multi-tasking.
• Fluency in both French and English would be an asset.

Salary - $50k - $55k annually DOE

This is an excellent opportunity for an ambitious, career-oriented individual desirous of being part of a large, evolving, and successful global organization with the ability to impact the future success.  We offer competitive compensation and benefits as well as exceptional career growth potential.