3 Jobs Found
Customer Solutions Agent Full-time Job
Coca-Cola Canada Bottling Limited.
Customer Service L'AssomptionJob Details
As a Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer needs. The Customer Sales Solutions Centre (CSSC) offers exceptional world class service to customers across Canada. Our Customer Solutions Agents deepen customer relationships and are responsible for assisting existing customers to process their beverage orders, execute an equipment service request, and handle customer service inquiries, while accessing and updating multiple systems. This role is critical in supporting the Coke Canada goal of becoming the world’s best independent bottler. You will succeed if you are customer focused, have a strong ability to find the right solution, motivated to achieve sales and service targets, deeply understand our product, execute accurate processes, and can multitask.
We have a hybrid model. You will be required to work a combination of both in office and at home. (Frequency varies by location)
Responsibilities
- Answer incoming calls for sales orders, customer support, equipment service, myCoke website support, and/or general inquiries.
- Execute customer support and equipment service tickets, process delivery requests, modify orders, execute reroute notifications, provide new product information etc.
- Effective handling of customer Chat inquires for the myCoke.com ecommerce platform.
- Participate in outbound calling projects and/or other Customer Solutions initiatives.
- Apply effective first call resolution practices when responding to questions/concerns.
- Strive to meet and exceed contact centre metrics.
- Accurately update customer information and transactions in the Salesforce database
- Successfully offer beverage products to established customers through up-selling and cross-selling to achieve volume and profitability targets.
- Act as a company ambassador by offering best programs and solutions to drive value.
- Deliver professional account management for designated Coca-Cola Customers.
- Utilize effective communication skills to ensure expectations are successfully achieved for both internal/external stakeholders.
- Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer’s needs.
- Escalate customer issues within established guidelines in timely manner.
- Understand performance targets to meet and/or exceed goals.
- Learn and abide by Coca-Cola Canada Policies and Procedures. Remain up to date with our product lineup, updates, and process revisions to immediately apply to customer interactions
- Access multiple system applications simultaneously to effectively provide sales and service
- Actively participate in team building and engagement activities.
- Remain on queue per schedule to ensure service levels are achieved daily
- Attendance, schedule adherence and punctuality are essential for this role
- Perform other duties per business needs, as instructed by Management Team
Qualifications
- High School Diploma or equivalent
- 1+ years customer service and/or customer sales experience (Contact Centre experience considered a strong asset)
- Must have excellent telephony/verbal communication skills
- Must have professional written communication skills
- Proven ability to multitask and pivot based on customer needs
- Proven ability to achieve sales, revenue, quality, and accuracy targets
- Demonstrated ability to provide outstanding customer service
- Ability to work independently and in a team environment
- Open to observation and coaching
- Strong ability to problem-solve and provide viable solutions based on customer needs and company objectives
- Experience working in multiple systems and applications
- Strong attention to detail and time management skills
- Demonstrated ability to understand, stay up to date and apply with policies/guidelines accurately
- Experience with Salesforce considered a strong asset
- Proficient with Microsoft Office
- Must have a private home office space (high speed internet connection) during at home shift(s)
Customer Solutions Agent
Coca-Cola Canada Bottling Limited.
L'Assomption - 34.8kmCustomer Service Full-time
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OMNI Customer Fulfillment Associate Full-time Job
Customer Service RepentignyJob Details
Position Summary...
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction and loyalty. If you are looking for an exciting job in customer service or retail, working as an OMNI Customer Fulfillment Associate may be a great fit for you!
What you'll do...
1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers.
2. Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes.
3. Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.
4. Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.
5. Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.
6. Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.
7. Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values.
8. Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or older
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
100 Boul Brien, Repentigny, QC J6A 5N4, Canada
OMNI Customer Fulfillment Associate
Walmart
Repentigny - 42.49kmCustomer Service Full-time
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Customer Experience Associate Full-time Job
Customer Service MascoucheJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.
Customer Experience Associate
Scotiabank
Mascouche - 49.78kmCustomer Service Full-time
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