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Job Description

Reporting to the Supervisor of Client Services, the Application and Technical Support Specialist 2 (ATSS2) is a member of the Client Service team who are responsible for ensuring the day-to-day availability and maintenance of the technology systems required to support the Members of Council, Accountability Offices, and the City Clerk’s Office are met.

Major Responsibilities:

• Schedule workload and set priorities.
• Provide expertise in assessing, analyzing, and resolving issues and problems in assigned areas.
• Collaborate with internal and external groups to coordinate and liaise on problem resolution.
• Recommend preventative solutions to mitigate recurrence of similar problems.
• Develop and recommend improvements to current environment, policies & processes.
• Acquire and dispose of hardware and software.
• Configure network and server-related hardware and software.
• Advise desktop configuration management teams on hardware & software technologies and deployment alternatives.
• Advise network management teams on hardware & software technologies, connectivity and backup & recovery alternatives.
• Advise security management & control teams on security-related technologies and access control alternatives.
• Perform capacity planning.
• Prepare training material for coaching clients.
• Provide training to clients in use of technology.
• Prepare statistics and draft summary reports.
• Prepare documentation to facilitate transfer of knowledge.
• Prepare targeted communication messages from corporate notifications or create specific targeted messages if the IT incident is handled by Clerk’s IT.
• Support the centralized management of access control.
• Install and roll out applications, hardware and/or software and update inventory accordingly.
• Travel to off-site locations for IT support.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Post-secondary education in computer science, business technology or the equivalent combination of education and/or experience.
2. Considerable experience with LAN/WAN/Wireless technology and network hardware, software and operating systems (e.g. Novell, Windows, Mac iOS), as well as with desktop and web applications (e.g.. Microsoft Office Suite365, Microsoft Outlook, Microsoft Project, etc.).
3. Considerable experience in supporting all users including Executives when thoughtfully diagnosing, troubleshooting and resolving issues with desktop software, web and multi-function devices.
4. Considerable experience configuring and provisioning wireless devices using a Mobile Device Management tool (e.g.. AirWatch, etc.).
5. Extensive experience in telephone and in-person technical support, documenting requests and incidents following ITIL processes.

You must also have:

• Excellent organizational, conceptual, analytical, problem solving and multi-tasking skills with the ability to set priorities, co-ordinate a diverse workload and meet tight deadlines.
• Excellent interpersonal, oral and written communication skills to provide troubleshooting support, prepare technical documentation and reports on problems and to deal effectively with staff at all levels within the organization.
• Commitment to delivering superior customer service, performance quality and continuous improvement.
• Ability to work effectively within a dynamic team setting and/or project environment.
• Flexibility in adapting to shifting priorities in response to business demands.
• Knowledge and understanding of network systems and hardware/software, including Novell Netware, Windows 10/11, Mac OS, Ethernet, IP, routers, switches, and network management tools (e.g., virus protection, server monitoring).
• Knowledge of HP multifunction printers and HP Service Manager (or equivalent) for incident and service request monitoring.
• Knowledgeable in security configurations for endpoint infrastructure, addressing malware, ransomware, and other threats, as well as ensuring secure access to the City’s network.
• Skilled in using HP Asset Manager (or similar) to manage hardware/software assets, as well as configuring automated software delivery packages.
• Working knowledge with cloud-based solutions and current mobile communication technologies (e.g., LTE, 4G/5G).
• Proficient in applying knowledge of emerging technologies to support and the ability to apply this knowledge in the development and support of in-house developed applications.
• Knowledge of ITIL processes; ITIL certification is a plus.
• Fundamental working knowledge of a project methodology and various levels of system and/or application testing.
• Knowledge of IT related policies including Acceptable Use Policy, Cyber Security Policy and Mobile Device Policy and  IT related standards such as the Access Control Standard
• Working knowledge and experience with technologies such as Zscaler, Cisco Finesse, Cisco Webex, Cisco Jabber, Cisco IP phones, F5 VPN BIG-IP, RSA, ServiceNOW, OpenText Open Enterprise Server (OES), eDirectory, Micro Focus iManager and Active Directory Services
• Ability to develop and communicate technical documentation, standards, procedures and preventative maintenance.
• Ability to interact with all levels of staff to facilitate training, monitoring and resolution reporting.
• General knowledge of Occupational Health and Safety Act.
• Ability to lift/move equipment/boxes up to 40Ibs.
• Ability to work at and report from multiple remote office locations.

A valid Ontario Class "G" Driver's License and access to a personal vehicle to transport equipment and travel to various work locations is an asset.

Our Water Infrastructure Management Section is seeking to fill one Senior Engineer position in the Analytics & Modelling Services Unit. As a Senior Engineer, reporting directly to the Manager, Analytics & Modelling Services, you will be responsible for providing expert input on infrastructure planning, master plans and capacity assessment studies related to the City's wastewater systems, with a focus on infrastructure planning for growth. A strong communicator, you are proficient in collaborating with internal and external stakeholders and able to break down complex problems to ensure Toronto Water interests and concerns are addressed.

Major Responsibilities:

Your primary responsibilities as a Senior Engineer will be focused on leading review and analysis related to Infrastructure Ontario (IO) projects and Transit Oriented Communities (TOCs), and you will also be expected to:

• Lead staff and consultants to deliver studies, projects and programs related to growth and capacity of the linear systems.
• Lead, or participate in, multi-disciplinary project teams, supervise/direct internal and external professional engineers and technical personnel, and mentor colleagues.
• Provide technical review and advanced engineering input, as required, to other sections and divisions on matters related to municipal and environmental engineering.
• Act as a subject matter expert on a multi-disciplinary technical team in the areas of sanitary local/trunk sewer systems, water distribution/transmission systems, and infrastructure planning for growth.
• Manage assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance, and continuous learning.
• Ensure that all assigned projects are controlled and completed within established timeframes and approved budget limitations.
• Lead, and collaborate in, the development of multi-year capital programs.
• Participate in the preparation of capital and operational budgets (including determining long-term infrastructure investment requirements for linear water and wastewater infrastructure to sustainably address growth needs).
• Review, and comment on, engineering design reports and drawings.
• Review, and comment on, legislation, bylaws, guidelines and procedures.
• Represent Toronto Water as a technical specialist at meetings with standing committees, internal staff, and external agencies, and consult with members of the public, external clients and consultants.
• Prepare technical reports, Committee and Community Council reports and content for public education/communication purposes, as required.
• Prepare capital business cases, project charters, RFPs, RFQs, REOIs, terms of reference, and scope of work for consultant assignments, including selection and direction of consultants undertaking professional services for Toronto Water.
• Prepare and make presentations to senior Department staff, elected officials and the public.
• Maintain relations with Councillors, the public, other units throughout the City, consultants, other levels of government, government agencies, developers, suppliers and contractors, to ensure effective partnerships related to the job function.
• Analyze the continuous improvement and control measures for quality, efficiency and effectiveness of services and formulate recommendations.
• Develop procedures, guidelines, technical standards, and policies related to growth management and infrastructure servicing.
• Keep informed of, investigate, implement, and evaluate new work techniques, technologies and performance standards.
• Assist the Manager in defining and allocating work and setting goals.
• Perform other related duties, as assigned.
• Acts on behalf of the manager when required.

 Key Qualifications:

1. Licensed as a Professional Engineer (P.Eng.) with Professional Engineers Ontario (PEO), or licensing as a professional engineer in good standing in another Canadian engineering association with the ability to obtain a P.Eng. licence with PEO.
2. Extensive experience as a Professional Engineer in analysis, planning, modelling and design applicable to a municipal engineering role working with sewer and drainage and/or watermain infrastructure, with a focus on growth management and infrastructure servicing.
3. Considerable experience related to planning municipal water and sewer infrastructure to accommodate growth including distribution, collection, transmission, trunk, pumping stations and forcemains.
4. Considerable experience in hydraulic modelling, studies and planning related to growth and development planning.
5. Considerable experience using software pertinent to the job function, including Geographical Information System (GIS) applications, and modelling software in infrastructure management such as Infoworks, InfoWater or equivalent for the hydraulic modelling of sewer and watermain systems.
6. Experience in the development of Capital Budgets, including planning, scheduling, prioritizing and costing of projects.
7. Experience developing and drafting procedures, guidelines, technical standards, and policies related to expertise in the area of growth management and infrastructure servicing.
8. Completion of post-secondary degree or diploma in civil and/or municipal engineering; an equivalent combination of education and experience may be considered as an asset.
9. Considerable experience with communication and analytical skills to write policy documents, technical reports, briefing notes, reports to Committee and Council, and responses to inquiries by external agencies and the public, and presentation abilities.
10. Knowledge of the Municipal Class Environmental Assessment (EA) process, especially related to Master Planning, Needs Assessment, and Feasibility Studies.
11. Knowledge of Change Management, Transformation Management, and Program Management theory.
12. Fundamental knowledge of federal, provincial and municipal regulations, policies and guidelines related to the job (e.g. Occupational Health & Safety Act) and applicable to water, wastewater and stormwater systems, infrastructure planning and management.
13. Project and stakeholder management skills to plan, lead, manage and implement multidisciplinary projects of varied scope.
14. Proficiency in various competencies, including highly developed interpersonal, employee relations, negotiation, conflict resolution, leadership and problem-solving skills, with the ability to interact effectively with all levels of the organization and to forge solid internal and external relationships.
15. Experience in infrastructure planning and studies in the field of water distribution and supply is an asset for this position.

This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages. This position may utilize heavy machinery to complete tasks. This position performs other tasks as assigned.

Shift Time: Monday to Friday -23:45 - 04:45 AM shift start (3-5 hours) -flexibility with start and end times expected

Key Responsibilities:

• Screens incoming calls
• Perform checks on packages (check labels, packaging, invoices) and scan packages
• Keys data accurately within time specific deadlines into UPS systems
• Checks and forwards legal documentation
• Provides administrative support to Management team
• Good attention to detail

Qualifications:

• Excellent communication skills
• Typing speed of 30+ words per minute with 90% accuracy
• Ability to work in a fast-paced environment
• Availability to work flexible shift hours

• Ability to lift up to 70lbs

• Warehouse experience is an asset

Compensation and benefits:

• Extended Health & Dental benefits for employee and family: Effective 1st of the month following 3 months of service
• 2 weeks’ paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, 6 weeks after 25 years)
• 5 personal days after 60 days’ initial probation
• Weekly payments/direct deposit – every Friday

The Senior SOC Analyst will be responsible to provide information security risk support to enable our business to make smart, risk-based decisions on technology and business investments that have a successful impact on that information security posture. This role will be important to deliver risk management support and advisory across the organization reporting directly to the Sr. Manager of Cybersecurity.

How You'll Help:

• Develop and maintain repeatable and effective security incident response and/or threat management and/or network security management processes.
• Establish consistent security incident response and/or threat management and/or network security management practices and measures within each participating department (build, document, train, manage deployment, etc.).
• Lead and mentor Day & Ross IT and business stakeholders on security practices, specifically effective security incident response and/or threat management and/or network security management processes.
• Lead the program to ensure the scope of change management governs security incident response and/or threat management and/or network security management processes as defined in standard operating procedures.
• Ensure security incident response and/or threat management and/or network security management documentation is in line with the actual policies and procedures. 
• Manage audit of change management, ensure necessary reporting and work with auditors to ensure audit compliance.
• Lead or support (as required) the deployment delivery on projects/systems of low to high complexity.
• Actively engages the external service providers that deliver the outsourced services to ensure maximum adherence to agreed service metrics, while aiming for improvement of service and staff performance, end-user satisfaction and collaboration among service providers.
• Develop and maintain repeatable and effective security incident response and/or threat management and/or network security management processes.
• Establish consistent security incident response and/or threat management and/or network security management practices and measures within each participating department (build, document, train, manage deployment, etc.).
• Lead and mentor Day & Ross IT and business stakeholders on security practices, specifically effective security incident response and/or threat management and/or network security management processes.
• Lead the program to ensure the scope of change management governs security incident response and/or threat management and/or network security management processes as defined in standard operating procedures.
• Ensure security incident response and/or threat management and/or network security management documentation is in line with the actual policies and procedures. 
• Manage audit of change management, ensure necessary reporting and work with auditors to ensure audit compliance.
• Lead or support (as required) the deployment delivery on projects/systems of low to high complexity.
• Actively engages the external service providers that deliver the outsourced services to ensure maximum adherence to agreed service metrics, while aiming for improvement of service and staff performance, end-user satisfaction and collaboration among service providers.

Your Skills & Experience:

• University degree (computer sciences and/or engineering) highly desirable.
• Must have a current CISSP or related advanced IT security certification.   
• A broad knowledge of information security principles, and industry standards such as NIST, ISO 27002 and SANS-20. 
• Will have minimum least eight years of IT work experience related to the service operations function in an environment similar in size and complexity.
• Demonstrable and recent experience in leading Security Operations activities
• Functional knowledge of common security certifications (i.e. ISO 27001, SOC1, and SOC2) and ability to glean significance from findings identified in these reports
• Demonstrate knowledge with information security principles, and industry standards. Significant understanding of FAIR quantitative risk analysis, NIST, ISO/IEC series of standards, SANS-20 and COBIT 
• Demonstrated experience in leading complex information Security design and deployment gained through 5-8 years of progressively more responsible work.
• Knowledge of board range of security management tools inclusive of SIEM, network and vulnerability testing tools.
• Broad knowledge across all areas of the Technology Architecture domain including Data Center, Data Storage Technologies, Virtualization, server platforms (Unix/Linux, Windows, AS400), Desktop, mobility solutions, monitoring/management, data protection, high availability/clustering, network (WAN/LAN/WLAN etc.), Security (Firewall, IDS/IPS, VPN etc.), etc.
• Understanding of Information Security Technologies deployed (QRadar, Tenable, Microsoft Security, Cisco Security, zScaler)
• Previous service deployment/delivery/service management experience
• Experience presenting and explaining design and information security concepts to non-technical users.
• Excellent written and verbal communication skills, including the ability to effectively communicate security- and IT risk-related concepts to technical and non-technical audiences.
• Able to successfully prioritize and manage to completion multiple tasks and deliverables.
• Excellent written and verbal communication skills, with experience presenting and explaining complex design, information security concepts and IT risk-related concepts to technical and non-technical audiences. 
• Able to successfully prioritize and manage to completion multiple complex tasks and deliverables.
• Act as security risk “ambassador” to both internal and external customers. Provide guidance and leadership to other risk management team members. Aptitude to understand business needs and deliver high-quality, prompt, and efficient service.

The Dock Planner is responsible for coordinating activities within terminal dock operations to provide support to the Dock Supervisor and Operations Manager as well as monitor the P&D plans and ensure on-timely service of freight delivery.
Please note: There are two shifts available for this role. Monday to Friday; 5pm – 1:30am

How You’ll Help
•    Assist in monitoring the P&D plans created by the P&D Planners.
•    Assignment of equipment to fulfill the P&D plans.
•    Update TMS door board and ensure trailers stating 100%.
•    Monitor freight plans and freight flow
•    Ensure freight delivery is servicing on time, monitor appointments, and ensure appointments are flowing to the P&D plans.
•    Collaborate with P&D Planners on planning and removing freight that cannot be serviced.
•    Support Managers and Supervisors on real time coding of service failures.
•    Support supervisors and managers on the creation of TRIPS beyond outbound plans.
•    Monitor outbound and transfer freight to ensure all freight moves smoothly each night.
•    Other related duties may be required.

Your Skills & Experience: 
•    Minimum of secondary education
•    Post-secondary education in Business Administration, Transportation/Logistics or related field, an asset
•    A suitable combination of education and experience may be considered
•    Previous Transportation or Dispatch experience is required.
•    Minimum 1-2 years’ experience in a dock environment.
•    A suitable combination of education and experience may be considered.
•    Communication skills – advanced.
•    Computer skills – accuracy, MS products, AS400, TruckMate, Connected Dock, Bringg, and web based programs.
•    Demonstrated customer relationship skills.
•    Able to work deadlines in high transactional environment.
•    Ability to champion business needs in a collaborative manner to colleagues.
•    Strong sense of urgency and ability to respond to demands in a calm manner.
•    Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, co-workers, etc.
•    Ability to work in a team environment, follow directions, and give clear instructions.
•    Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
•    Ability to work a flexible work schedule.
•    Results focused. 
•    Bilingual in both French & English required; spoken & written
•    Able to work with little supervision
•    20% Dock environment includes close proximity to moving vehicles, equipment, and loud noise 
•    80% Dock Office environment with computer work and handling of documentation
•    Extended period sitting in a work station working on a computer and on a phone

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

The Intermediate Financial Analyst (FA II) provides complex transactional support for a process within an accounting cycle and/or full cycle accounting support for small scope contract(s) or business unit(s).  At this level, the incumbent typically supports multiple portfolios or business units.

KEY DUTIES & RESPONSIBILITIES

• Provides complex transactional support for a process within an accounting cycle and/or full cycle accounting support for small scope contract(s) or business unit(s).
• Completes and resolves assigned account reconciliations.
• Prepares, gathers, consolidates and reports routine data.
• Prepares routine monthly reports.
• Prepares monthly client invoices.
• Prepares and reconciles basic audit working papers.  Maintains accurate and complete records for audits.  Gathers audit support data upon request.  Documentation is reviewed prior to submission.
• Reviews results to determine accrual entries in coordination with internal managers.
• Reconciles month end results for simple contract(s) or business unit(s) for sub ledger reconciliations.
• Prepares bank reconciliations.
• Prepares month end journal entries.
• Reviews and enters time cards.
• Codes and validates expense reports, vendor invoices and procurement cards.
• Enters data to sub ledger systems and direct to G/L.
• Identifies complex and resolves basic transactional accounting discrepancies.  May require management involvement.
• Identifies and recommends process improvement opportunities at an account level following GAAP procedures.
• Prepares memos and provides variance explanations.  Summarizes findings and recommendations.  Provides input to process documentations.

KNOWLEDGE & SKILLS REQUIRED

• Job-Related Experience: 3-5 years or more
• College Diploma or equivalent training (e.g. RPA, CET)
• Ability to identify complex and resolve basic transactional accounting discrepancies
• Ability to identify and recommend process improvement opportunities at an account level following GAAP procedures.
• Ability to communicate basic accounting principles to support procedures and to explain financial results within the team and to internal customers.
• Ability to prepare memos, provide variance explanations and input to process documentations, and write summaries of findings and recommendations.
• Intermediate level knowledge of current accounting systems and MS Office suite of software

Licenses and/or Professional Accreditation

• Partially completed an Accounting designation program (CGA, CMA)

The General Repair Technician II is a mid entry level position, responsible for assisting other technicians, performing maintenance and repair, routine services on non-technical facility components (i.e. walls, floors, etc.). The Technician II is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility technical and non-technical component monitoring and inspection.
• Responds to routine service requests and performs preventative and corrective maintenance.
• Operates facility mechanical, electrical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.

Administration

• Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required
• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

KNOWLEDGE & SKILLS

• High school diploma or equivalent
• Minimum 3 years of facility operations and maintenance work experience
• Knowledge of processes and practices relating to facility operations and maintenance
• Ability to maintain, troubleshoot and repair non-technical facility components
• Ability to provide observations about facility conditions and deficiencies and provide suggestions for enhancement and repair
• Ability to research, learn, and gain greater proficiency in applying on-the-job—fire, life, and building codes and standards
• Possesses a strong environment, health and safety mindset. Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Basic knowledge and understanding of Building Automation Systems (BAS)
• Ability to read understand and interpret technical drawings and information
• Self-motivated
• Computer literacy
• Demonstrated maintenance and repair skills
• Must be able and willing to work shifts, be available for on-call/stand-by and emergency call outs as they arise
• Must be willing to wear personal protective equipment
• Must meet enhanced security clearance requirements
• Valid drivers’ license

Licenses and/or professional accreditation 

• Demonstrate an interest in obtaining a diploma or a certificate, or be in the process of obtaining one.
• Meet the requirements for a higher security clearance.
• Any one of the following are considered an asset:
  • Building Operator Certification or equivalent through an accredited institution preferred
  • Building Systems Maintenance Certificate (SMC)
  • Systems Maintenance Administrator (SMA)
  • Systems Maintenance Technician (SMT)
  • Facilities Technician Certification
  • Working towards a trade license, an asset
  • Working towards Building Environment Systems (BES) Operation Class 1

Qualifications

Skills and experience required

• Availability to attend and successfully pass a five (5) to six (7) weeks full-time paid
• Availability to work in shifts
• Previous customer service experience
• Excellent communication and teamwork skills
• Proven problem resolution skills and the ability to effectively multi-task
• The ability to work within strict timelines in order to maintain on-time departures
• Eligible to work in Canada
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.

 Linguistic Requirements

Priority will be given to candidate's bilingual in English and French. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.

Overview

Overview

Overview