Bilingual DC Customer Service Representative Full-time Job
Oct 16th, 2024 at 15:27 Customer Service Milton 32 views Reference: 9722Job Details
What’s in it for you?
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Work schedule: Monday to Friday from 9:30am-6:00pm
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Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment
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Career development and training opportunities
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Life insurance, disability and wellness program
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Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
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Paid vacation and sick time and day off on your birthday!
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Bonus programs that include annual performance and profit sharing
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Employee discounts on top brands of plumbing and HVAC products
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Education reimbursement for employees
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Employee referral program
What will you do?
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Processing and responding accurately and in a timely manner to enquiries from our network of locations across Canada
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Handling updates to and the cancellation of orders for our network and vendors according to department policies and procedures
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Facilitating updates to orders when a product has been discontinued with or without replacements
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Communicating with vendors to obtain delivery dates and information on products
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Providing expected shipment dates for products arriving and departing from our Distribution Centers
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Acting as the liaison between DC Operations Teams and our branch network
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Supporting the flow of information between procurement and the branch network for impact orders
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Creating and analyzing reports to support business execution
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Participating in, contributing, and supporting the distribution center process improvement initiatives
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Performing various office and administrative duties, which may include handling shipping documents, reception, and maintaining databases
What will you bring?
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A minimum of 5 years related experience in a fast-paced customer service role
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2 years experience in a distribution, supply chain/logistics or transportation environment
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Thorough knowledge of warehouse and inventory control policies, processes and procedures
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Experience working with Order Entry and Warehouse Management Systems, preferably AS400, Highjump and SupportBench
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Highly organized in prioritizing work and multi tasking
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Advanced skills in Microsoft Office software including Microsoft Word and Excel
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Excellent written and verbal communication skills in French and English
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Superior analytical and problem-solving skills
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University Degree or College diploma is an asset
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Ability to work cross functionally within the organization as well as with customers
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Proven experience identifying and driving process improvements with the customer
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Excellent interpersonal skills with demonstrated success working in a team environment
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Professional presence; ability to communicate effectively via phone & email
Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.