Bilingual DC Customer Service Representative Full-time Job

What’s in it for you?

• Work schedule: Monday to Friday from 9:30am-6:00pm

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment

• Career development and training opportunities

• Life insurance, disability and wellness program

• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution

• Paid vacation and sick time and day off on your birthday!

• Bonus programs that include annual performance and profit sharing

• Employee discounts on top brands of plumbing and HVAC products

• Education reimbursement for employees

• Employee referral program

What will you do?

• Processing and responding accurately and in a timely manner to enquiries from our network of locations across Canada

• Handling updates to and the cancellation of orders for our network and vendors according to department policies and procedures

• Facilitating updates to orders when a product has been discontinued with or without replacements

• Communicating with vendors to obtain delivery dates and information on products

• Providing expected shipment dates for products arriving and departing from our Distribution Centers

• Acting as the liaison between DC Operations Teams and our branch network

• Supporting the flow of information between procurement and the branch network for impact orders

• Creating and analyzing reports to support business execution

• Participating in, contributing, and supporting the distribution center process improvement initiatives

• Performing various office and administrative duties, which may include handling shipping documents, reception, and maintaining databases

What will you bring?

• A minimum of 5 years related experience in a fast-paced customer service role

• 2 years experience in a distribution, supply chain/logistics or transportation environment

• Thorough knowledge of warehouse and inventory control policies, processes and procedures

• Experience working with Order Entry and Warehouse Management Systems, preferably AS400, Highjump and SupportBench

• Highly organized in prioritizing work and multi tasking

• Advanced skills in Microsoft Office software including Microsoft Word and Excel

• Excellent written and verbal communication skills in French and English

• Superior analytical and problem-solving skills

• University Degree or College diploma is an asset

• Ability to work cross functionally within the organization as well as with customers

• Proven experience identifying and driving process improvements with the customer

• Excellent interpersonal skills with demonstrated success working in a team environment

• Professional presence; ability to communicate effectively via phone & email

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.