Call centre agent technical support Full-time Job

Requirements:

Languages: Candidates must have knowledge of the French Language
Education: Candidates need standard educational qualifications such as other trades certificate or diploma or equivalent experience
Experience: Candidates should have experience of 1 to less than 2 years’
Sales experience: Call centre
Computer and technology knowledge: Networking software, networking security, C++, MS Windows, spreadsheet, wireless networks
Own tools/equipment: Computer, internet access, cellular phone.
Credentials: A+ Certification
Security and safety: Criminal record check

Work setting: Telecommunications industry, Help desk

Physical Requirements:

• The candidates should be able to work in a fast-paced environment, capable of working under pressure and managing tight deadlines
• The candidates should be attentive to detail and adept at managing tight deadlines, comfortable with repetitive tasks
• The candidates should be able to work while sitting for extended periods, demonstrating attention to detail and comfort with repetitive tasks

Other Requirements:

• The candidates should be accurate, possess efficient interpersonal skills, and demonstrate excellent oral and written communication
• The candidates should have a client-focused approach, show initiative, exercise good judgment, and be organized team players
• The candidates should possess the ability to multitask and demonstrate effective time management

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to communicate electronically and in person with computer users to determine and document problems, providing business systems, network, and Internet support
• The candidates should consult user guides and technical manuals to research and implement solutions, set up equipment for employee use, and ensure proper installation of cables, operating systems, or software
• The candidates should collect, organize, and maintain a problems and solutions log for use by other technical support analysts, in addition to providing customer service

How to apply:

 

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume, writing sample, and cover letter) through below mentioned details.

By email
[email protected]

Line One Contact Centres Inc offers a suite of services, including inbound and outbound customer support, technical assistance, and order processing. We leverage state-of-the-art technology and highly trained personnel to ensure seamless communication solutions for our clients.