The People Operations Partner serves as a strategic partner and  advisor to operational leadership teams.  This position provides strategic guidance and advice in areas of workplace investigations, payroll queries, employee relations, policy interpretation and employment law. The People Operations Partner uses system data and partners with internal teams to gather information to support the operations teams in making informed decision that ideally will have little to no impact on people.

Primary Responsibilities

•  Provides consulting to management on HR Policies and procedures.
• Provides guidance to  employees and managers for improved business performance and engagement.
• Partner with HR Associates and employees to solve employee relations issues and concerns.
• Investigates internal and external complaints, and employee relations issues up to management level
• Conducts exist interviews and provides trends and analysis reports to management.
• Develop action plans to comply with local laws and create applicable reports.
• Help facilitate  and follow up in the performance review process including:
• Coaching towards the right approach for Goal Deployment - Objective Setting – Self-Evaluation – Manager Evaluations
• Driving the Performance Development process, including succession analysis, development planning, and replacement planning, as well as taking a leading role in talent acquisition for key roles.
• Ensures compensation and benefit programs are administered in accordance with company policies and procedures. Understand compensation needs and challenges  and partner with Functional Leaders and corporate resources to develop sound pay practices.
• Assist in the coordination of merit increase process, promotions, market adjustments and other salary related needs with the senior leaders based on processes, tools and timing provided.
• Drive strategic staffing needs/support within business.
• Engage with HR Associates and Hiring Managers to solve for difficult / unique recruitment challenges.
• Actively identifies gaps, proposes and implement changes necessary to cover risks.
• Provide support on  organizational initiatives and build on current best practice within the regions in order to drive HR integration synergies.

Education/Experience 

• Bachelor’s Degree in related field preferred and 6 years of relevant experience.
• In lieu of degree, high school diploma or GED and 8+ years of HR Generalist/Business Partner experience.
• Proficient in Microsoft office applications and prior experience in HRIS systems.
• Excellent written and verbal communication skills and ability to handle employee relations issues and coaching at all levels.
• Must be detail oriented, possess a high degree of accuracy and work well under pressure.
• Strong written and verbal communication skills.
• Previous experience with best practices in workplace investigations relating to misconduct.
• Knowledge and experience with strategic advising on policies, processes and employment law.
• Customer service driven.
• Strong team player.

Physical/Cognitive Requirements

With or without accommodation: 

1. Ability to follow policies and procedures.
2. Ability to read, write and interpret information.
3. Ability to add, subtract, multiply and divide.
4. Ability to use hands to manipulate, handle, or feel.
5. Ability to sit/walk/stand for up to 8 hours per day. 
6. Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

Working Conditions 

General office environment that is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.  Work is generally performed within an office environment with standard office equipment available.

The primary function of the Continuous Improvement Administrative Clerk will be to support bringing projects to term at the distribution center. That support can come from leading those projects to ensure follow-ups and control of all operations standards (quality & productivity) from observations. The Administrative Clerk is to complete data entries, generating & updating reports, and offer technical support to all users in the DC. Regular communication with our customer CTC and potential suppliers is also expected.

This position will be responsible for....

• Lead and/or support Continuous Improvement projects at the distribution center with QDM;
• Ensure follow-ups and control over all operations standards (quality & productivity);
• Complete observations on the warehouse workers’ activities; 
• Data entry on computer to set, follow-up and update standards.
• Analysis of any anomalies in the different software used towards problem solving.
• Meet the customers and users’ demands on all used software, including Labor Management (LM) and other custom programs.
• Communicate in English with our customer CTC and potential suppliers, written and verbal;
• Prepare all training documents for our custom and proprietary software;
• Create, publish and/or print required reports;
• Perform any other tasks and responsibilities assigned by management;

You might be a great fit if….

Education/Experience

• Probation period successfully completed at FedEx Supply Chain;
  
• Excellent performance and safety records in their current position (no disciplinary measures whatsoever and no absenteeism problems);
  
• 1 to 2 years of experience in similar work at FedEx Supply Chain or elsewhere;
  
• Knowledge of procedures of all sectors of production in the MDC;
  
• Bilingualism (functional verbal and written skills);
  
• Advanced Computer skills with ability to learn and understand different software : Advanced MS Office suite (Word, Excel, Outlook & Access); functional knowledge of database (Orable & SQL code);
  
• Customer service oriented with good listening and communication skills;
  
• Good observation skills, with ability to analyse and solve problems;
  
• Autonomy, sense of initiative, analysis and organization, with flexibility and ability to adapt to ever changing priorities;
  
• Care for quality and accuracy in data entry, as well as compliance with procedures;
  
• Ability and desire to perfect their knowledge with outside courses;
• Knowledge of MOST / Industrial Engineering is welcomed;
  

Physical/Cognitive Requirements

With or without accommodation:

• Ability to follow policies and procedures.

• Ability to read, write and interpret information.

• Ability to add, subtract, multiply and divide.

• Ability to sit/walk/stand for up to 10 hours per day. 

• Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.

• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

• Ability to lift/carry items less than 25 pounds.

GENERAL SUMMARY
Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees.  Co-ordinates all administrative aspects of the station/call centre and directly assists senior manager in achievement of departmental goals.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/educational equivalent with secretarial courses or business college training preferred.
Two (2) years experience in a customer contact environment of which one (1) year is in a secretarial/administrative role.
Standard level MS Excel, Word. PowerPoint is preferred.
Good communication (verbal/written), interpersonal and organizational skills required.

NOTE: The address is: 6849 72 ST, DELTA, BC V4G 1M5

Also note the shifts will include Gatekeeper duties and are:
AM: 7am start "Mon, Tues, Wed, Fri, Sat" or "Mon, Tues, Wed, Thurs, Sat"
PM: 4pm start "Mon, Tues, Thurs, Fri, Sat"