Bargaining Unit/ Local: Unifor Local 8833 Brantford Call Centre Office
Primary Location: Brantford, ON
Rate Classification/Pay Range: Grade 7, Step 1- $39.49
Number of Available Positions: Eight (8) Temporary Full-Time position

At Enbridge, we know that every customer is different, and we like that!

As a Customer Service Representative at Enbridge, you will interact with customers on a number of topics ranging from billing and collections to move and transfer requests.

If you enjoy working with people and love participating in a team environment, apply today!

What You Will Do (Responsibilities):

• Handling of incoming calls from residential, commercial, and industrial customers as well as internal departments.: These include general billing inquiries, moving notices, negotiation of payment arrangements, budget plans, transfers of credit balances, account information changes, and move requests.
• Follow company and business unit processes, policies, and procedures.
• Take ownership and find solutions; transfers are the exception.
• Promote corporate programs/initiatives as required.
• Research account information and prepare documents to update customers’ accounts..
• Completes other tasks and assists other departments as assigned.

Who You Are (Qualifications):

You will have the following combination of education and experience:

• Minimum high school education.
• Excellent verbal and written skills.
• Proven desktop skills required including knowledge of Microsoft Suite products.
• Accurate keyboarding and data entry skills.
• Demonstrated ability to work in a fast-paced team environment.
• Experience in a Call Centre environment may be an asset.
• Satisfactory discipline record
• Satisfactory attendance record

Mandatory Testing:

• Call Center Customer Service Survey

• Call Center Inbound Sales Skills

• Cell Center Listening Skills [audio]

• Typing – General

Comment : This is an office-based position.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

Posting End Date:

February 20, 2025