Customer Attachment Rep Full-time Job

Posting End Date:

April 16, 2025

 

Employee Type:

Temporary (Fixed Term)-Part time

 

Union/Non:

This is a unionized position

 

 

Bargaining Unit/Local: Unifor Local 8833 Waterloo Office
Primary Location: Waterloo, ON
Rate classification / Pay Range: Grade 7, Step 1 - $39.49 per hour
Number of Available Positions: One (1) Temporary Part-Time Position

 

At Enbridge, our Customer Attachment Representatives ensure a positive customer experience.

 

From assisting customers with inquiries to entering data, they play a vital role in our operations.

 

We are seeking an organized professional who has a passion for customer service! Does this sound like you? Apply today to join our team!

 

Please note: Backfill for a Maternity Leave for a duration of up to 12 months.

 

What you will do (Responsibilities):

• Initiates and is a key administrative resource for commercial/industrial customer attachment process and acts as a point of contact for our customers.
• Responsible for data entry in Maximo and SAP CIS, new service applications and customer-initiated work, capital requisitions, excess footage, aid-to-construction contracts and general inspection status.
• Handle customer inquiries for information and promote the benefits of natural gas.
• Conduct outgoing calls to new customers to ensure customer satisfaction, provide resolution where possible or direct to the appropriate internal group.
• Complete tasks and assist other departments as assigned by the Manager.

 

Who you are (Qualifications):

• Minimum high school education required.
• Must have a demonstrated understanding of Microsoft Word and Excel.
• Must have demonstrated proficiency in problem solving, organizational skills, attention to detail, and the ability to think analytically.
• Must have a working knowledge of computer-based applications such as Maximo, SAP CIS, Economic Model, Map Viewer and Query Tool.
• Required to co-ordinate multiple projects to defined timelines with the ability to balance a number of tasks at one time.
• Strong interpersonal skills, good organizational skills, and attention to detail is required.
• Excellent verbal and written communication skills required due to high level of interaction with customers and co-ordination of process with all internal departments.
• Must be, or become, knowledgeable in Commercial/Industrial information requirements and possess a strong working knowledge of the advantages of natural gas, its products and the customer attachment process.

When the energy you invest in life meets the energy we fuel it with, beautiful things happen.
Thats because our energy fuels yours in hundreds of meaningful ways and in ways you might never have imagined. We dont cook your holiday dinners. Or drive the kids to skating practice. But we do help provide the energy that makes all these things possible. Enbridge brings you more than just energy. The products we deliver are part of everyones quality of life. Ours is the energy that makes a house a home. The energy that moves our economy. The energy that makes life more convenient and more connected. We understand that your life takes energy. And we are proud to bring it to you.