Customer Service Associate Full-time Job

Position Description: Part-time Customer Service Associates are responsible for front line customer service and reception duties at recreation facilities within the City of Waterloo.

Rate of Pay: $21.40 / hour

Primary Work Location: Waterloo Memorial Recreation Complex (WMRC). Seasonal hours at Moses Springer Community Centre.

Hours of Work: Up to 24 hours per week including evening, weekend and holiday shifts. Work hours are subject to flexibility and change based on organizational needs.

WMRC: Primary hours are between 6:30AM- 11:00PM, 7 days a week.

Please note that this positions require access to reliable transportation as work hours may be outside of public transportation operations.

 

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness;
• Dedication to the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey;
• Certification as a Living Wage Champion;
• Defined Benefit Pension Plan (OMERS) eligibility for all employees;
• Substantial internal and external training and development opportunities;
• Opportunities to get involved and give back to the community;
• Employee-wide events, activities, site visits, BBQs, etc.;
• Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and,
• So much more!

 

What you will do:

• Ensuring an exceptional customer experience for City of Waterloo facility guests.
• Addressing general inquiries from members of the public and helping to address any issues or concerns.
• Providing guests of our facilities with information about recreational programs, registration and revenue collection for various programs.
• Answering telephones and directing customers as required.
• Following all daily cash handling procedures, including reporting, while ensuring accuracy and thoroughness.
• Reconciling and balancing revenues, facility bookings, admissions and rentals
• Maintaining a safe and clean working environment for coworkers and the general public, including identifying and reporting any safety hazards or damage to the facility or equipment.
• Communicating and interacting effectively with other facility staff and coworkers.
• Opening and closing duties and other administrative tasks as required.

 

What you will bring: 

• Post-secondary education in a related field or equivalent combination of education and experience.
• Experience providing front line customer service.
• Experience in handling cash and related administrative duties.
• Sound customer-service focus with excellent communication and interpersonal skills.
• Demonstrated problem-solving skills and the ability to work well both independently and in a team setting.
• Ability to effectively multi-task and handle changing priorities.
• Strong organizational skills and attention to detail.
• Proficient computer skills (MS Office, Excel, Word).
• Previous experience using booking and registration software. (i.e. CLASS or ActiveNet) would be considered an asset.
• A satisfactory police vulnerable sector will be required as a condition of hire.

Waterloo is a city in the Canadian province of Ontario. It is one of three cities in the Regional Municipality of Waterloo (formerly Waterloo County). Waterloo is situated about 94 km (58 mi) west-southwest of Toronto, but it is not considered to be part of the Greater Toronto Area (GTA). Due to the close proximity of the city of Kitchener to Waterloo, the two together are often referred to as "KitchenerWaterloo", "K-W", or "The Twin Cities".
While several unsuccessful attempts to combine the municipalities of Kitchener and Waterloo have been made, following the 1973 establishment of the Region of Waterloo, less motivation to do so existed, and as a result, Waterloo remains an independent city. At the time of the 2021 census, the population of Waterloo was 121,436.