Customer Service Representative Full-time Job

As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and provide detailed technical POS troubleshooting and support, detailed financial support for customer's daily processing needs. You meet overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.

 

Location: You will based in our Toronto office in a Hybrid work model. (Currently 2 days in office and 3 days from home).

Address: 3300 Bloor St W, Etobicoke, ON M8X 2X2

Reporting Relationship: You will report to the Team Lead, Customer Service

 

• Paid training will start in May, 2024. You must be available to attend the full 10 weeks training. **

 

Your Moneris Career - What you'll do

• Provide contact centre support to merchant clients over the phone
• Promote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channels
• Collect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
• Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)

 

Your Moneris Career - What you bring

• 1+ years of customer service experience preferably in a contact centre environment
• Experience with computer functionality, software and hardware [routers/modems/etc.]
• Fluent in English and French or Cantonese/Mandarin (reading, writing, and verbal) is a strong asset
• Work on different shifts including evenings, weekends and holidays.

 

Your Moneris Career - What you get

• Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)
• RRSP matching & defined contribution pension plan
• Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program
• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture
• A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter

Moneris is Canadas largest provider of innovative solutions for mobile, online, and in-store payments, processing more than one in three transactions. Serving businesses of every size and industry, Moneris offers hardware, software and solutions to help transform the way businesses grow and operate, in payments and beyond.
At Moneris, were a team dedicated to making an impact, creating growth opportunities, and making connections with our customers and each other. When we work together, we learn from each other to become better problem solvers, better co-workers, and better people. It is through collaboration that we can continue innovating to best meet the needs of Canadian business owners.