Inside Sales Support Representative Full-time Job

This position is an entry-level sales position responsible for retaining and growing UPS’s Small Package business.He/Sheperforms primary responsibilities including sales calls to address customer needs, selling additional products and services, and following up on leads. This position builds relationships with key decision makers and serves as a customer advocate.He/Sheresearches the competitive environment and uses product knowledge to generate solutions that meet customer’s needs and business objectives. This position performs pre-call duties including use of automated sales tools to perform research into customers’ businesses and account information to develop appropriate selling and pricing strategies.He/Shemakes outbound cold calls to meet monthly sales targets. This position creates contacts (e.g., cold calls, etc.), monitors contractual compliance, and answers customer questions.

Job Type:Full-time / Permanent

Work Days:Monday to Friday (must work 8 days per week)

Work Hours:8:30 AM to 5:00 PM (must work a minimum of 40 hours per week)

Shift Duration:8 hours per day (Flexibility required regarding start and end times)

Work Location:1221 32ND AVENUE LACHINE, QC H8T 3H2 Canada (Hybrid – one day in the office per month is required)

Hourly Wage:$20.40 per hour.

Responsibilities:

• Responds to and resolves customer inquiries, complaints, and issues.

• Coordinates opportunities and strategies with other team members.

• Maintains knowledge of UPS products and services to develop appropriate sales solutions.

• Reviews customer shipping practices to ensure contractual compliance.

• Determines customer discounts and writes new contracts.

• Educates customers on UPS’s service channels to expedite problem resolution.

• Provides compelling value proposals to potential and existing customers.

Qualifications:

• Experience using Microsoft Office products or equivalent software

• Bachelor's Degree or International equivalent -Preferred

• UPS and/or business-to-business or business-to-consumer sales experience -Preferred

• Communication language needs: French 90%/English 10%

• Level of French needed Proficient.