18 Jobs Found
Customer Service Representative Temporary Job
Customer Service North BattlefordJob Details
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.
How you'll succeed
- Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
- Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
- Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Who you are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
- You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
- You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
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We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
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Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
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CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
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You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
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We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2025-10-19
Job Location
North Battleford
Employment Type
Temporary (Fixed Term)
Weekly Hours
1
Skills
Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services
Customer Service Representative
CIBC
North BattlefordCustomer Service Temporary
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Customer Experience Associate Full-time Job
Customer Service North BattlefordJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Experience Associate
Scotiabank
North BattlefordCustomer Service Full-time
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Customer Service Representative Full-time Job
Customer Service SaskatoonJob Details
Division: Corporate Financial Services
Department: Corporate Revenue
Term: 4 Temporary Full Time positions available for approximately 12 months.
Closing Date: 03/31/2025
Labour Group: CUPE 59
Posting: 4174
Job Summary
Under supervision of the CSR Supervisor, this position processes documents and responds to enquiries related to utility servicing and billing, property taxes, parking tickets and permits, booting and impounding of vehicles, general licences etc.
Duties & Responsibilities
- Receives and processes applications, transfers and disconnection requests for utility services from customers at the counter, by telephone and through correspondence.
- Responds to written, telephone and in-person enquiries regarding property taxes, e.g. levy calculations, legal descriptions, liens and tax certificate processing.
- Responds to written, telephone and in-person customer enquiries and complaints regarding utility billing and related issues, such as Equalized Payment Plan and direct debit.
- Responds to written, telephone and in-person customer enquiries and complaints regarding parking tickets.
- Processes business licence applications, responds to related enquiries, collects fees and issues licences in accordance with established policies and procedures.
- Responds to enquiries and complaints related to the Traffic, Animal Control and Noise Bylaws.
- Processes applications for parking permits.
- Assists with the training of new staff, as required.
- Performs other related duties as assigned.
Qualifications
Education, Training and Experience Requirements
- Graduation from a business college or graduation from a one year, post-secondary business related program.
- Typing speed of 55 words per minute.
- Four years' progressively responsible experience resolving concerns of external customers and processing automated transaction data.
Knowledge, Abilities and Skills
- Knowledge of office principles, procedures and systems.
- Knowledge of business English and arithmetic.
- Knowledge of basic accounting procedures such as bank reconciliation and ledger balancing.
- Ability to work as a team member with minimal supervision.
- Ability to make arithmetic calculations rapidly and accurately.
- Ability to communicate effectively, orally and in writing.
- Ability to interpret various City bylaws and Provincial acts.
- Ability to deal courteously, tactfully and effectively with customers.
- Ability to research, analyse and interpret information in accordance with established policies and procedures.
- Ability to solve problems independently.
- Skill in the operation of office equipment, including a computer with Windows software.
Requires Security Check
Weekly Hours: 36.67
Salary Range: $62,488.08 to $68,892.72 CAD per annum (2025 rates)
Customer Service Representative
City Of Saskatoon
Saskatoon - 131.98kmCustomer Service Full-time
62,488.08 - 68,892.72
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Customer Service Representative Full-time Job
Customer Service SaskatoonJob Details
Under supervision of the CSR Supervisor, this position processes documents and responds to enquiries related to utility servicing and billing, property taxes, parking tickets and permits, booting and impounding of vehicles, general licences etc.
Duties & Responsibilities
- Receives and processes applications, transfers and disconnection requests for utility services from customers at thecounter, by telephone and through correspondence.
- Responds to written, telephone and in-person enquiries regarding property taxes, e.g. levy calculations, legaldescriptions, liens and tax certificate processing.
- Responds to written, telephone and in-person customer enquiries and complaints regarding utility billing and relatedissues, such as Equalized Payment Plan and direct debit.
- Responds to written, telephone and in-person customer enquiries and complaints regarding parking tickets.
- Processes business licence applications, responds to related enquiries, collects fees and issues licences inaccordance with established policies and procedures.
- Responds to enquiries and complaints related to the Traffic, Animal Control and Noise Bylaws.
- Processes applications for parking permits.
- Assists with the training of new staff, as required.
- Performs other related duties as assigned.
Qualifications
Education, Training and Experience Requirements
- Graduation from a recognized business college or graduation from a one year, post-secondary business related program.
- Typing speed of 55 words per minute.
- Four years' progressively responsible experience resolving concerns of external customers and processing automated transaction data.
Knowledge, Abilities and Skills
- Knowledge of office principles, procedures and systems.
- Knowledge of business English and arithmetic.
- Knowledge of basic accounting procedures such as bank reconciliation and ledger balancing.
- Ability to work as a team member with minimal supervision.
- Ability to make arithmetic calculations rapidly and accurately.
- Ability to communicate effectively, orally and in writing.
- Ability to interpret various City bylaws and Provincial acts.
- Ability to deal courteously, tactfully and effectively with customers.
- Ability to research, analyse and interpret information in accordance with established policies and procedures.
- Ability to solve problems independently.
- Skill in the operation of office equipment, including a computer with Windows software.
Requires Security Check
Weekly Hours: 36.67
Salary Range: $62,488.08 to $68,892.72 CAD per annum (2025 rates)
Customer Service Representative
City Of Saskatoon
Saskatoon - 131.98kmCustomer Service Full-time
62,488.08 - 68,892.72
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Customer Care Agent Temporary Job
Customer Service SaskatoonJob Details
Duties & Responsibilities
- Receives, documents and responds to a variety of emergent and non-emergent customer inquiries, service requests, concerns and complaints through various communication networks. Compiles, records and tracks customer feedback.
- Communicates information to the citizens verbally and in writing ensuring responses are communicated as outlined within corporate processes and established service levels.
- Provides 24 hour – 7 days a week program and service support for the Citizens of Saskatoon.
- Provides professional in-person customer service and customer care by educating citizens on availability and use of online services.
- Utilizes all functions within and supports training of the Customer Relationship Management (CRM) system. Manages and maintains information in the corporate knowledge database.
- Updates communication for service alerts on the City website.
- Responds to or redirects customer inquiries to the appropriate department and performs customer call backs after inquiry investigations, or as requested by Supervisor.
- Receives and dispatches work to field staff, prioritizes calls according to urgency and importance and communicates with emergency services, as required.
- Dispatches crews, vehicles or other field units to appropriate locations by use of radio, phone or computer. Monitors the route and status of field units to prioritize work schedule. Provides field units with information about work orders, traffic, obstacles, and requirements.
- Acts as a liaison with scheduling groups and field staff to ensure work is completed and arranges overtime callouts as determined by established protocol.
- Contacts Management on-call groups during emergency situations and for approval of additional staff in order to maintain service levels,
- Provides suggestions and feedback to improve services offered, departmental processes and procedures citizen services-based knowledge and experience.
- Assists with the training of new staff, as required.
- Performs other related duties as assigned.
Qualifications
Knowledge, Abilities And Skills:
- Knowledge of office principles, procedures and systems.
- Knowledge of business English and arithmetic.
- Knowledge of fundamental concepts, best practices, methods and/or tools used to store and deliver information such as interactive media, social media, or publication.
- Ability to work as a team member with minimal supervision.
- Ability to communicate effectively, orally and in writing.
- Ability to remain calm and composed when faced with emergent situation
- Ability to deal courteously, tactfully and effectively with customers.
- Ability to perform multiple tasks at one time.
- Ability to research, analyse and interpret information in accordance with established policies and procedures.
- Ability to solve problems independently.
- Ability to establish and maintain effective working relationships with the public, contractors and civic employees.
- Skill in the care and use of office equipment, including computers, with Microsoft Office software, and online computer terminals.
Education, Training And Experience Requirements:
- Graduation from a business college
OR - Graduation from a one year post-secondary business related program.
- Four years’ related customer service and operational dispatch experience, including resolving concerns of customers and experience working in a customer service business systems Hosted Contact Centre and CRM.
- Typing speed of 55 w.p.m.
- Successful completion of, or ability to complete successfully, recognized customer service training.
Weekly Hours: 40
Term: 1 Temporary Full Time position available for approximately 12 months with a possibility of extension.
Customer Care Agent
City Of Saskatoon
Saskatoon - 131.98kmCustomer Service Temporary
30.04 - 33.12
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Customer Support Coordinator Full-time Job
Customer Service SaskatoonJob Details
This position performs supervisory functions related to the Customer Care Centre and monitors public inquiries on a daily basis.
Duties & Responsibilities
- Supervises the activities of the Customer Care Centre, including all aspects of addressing and tracking public inquiries within the Customer Relationship Management system.
- Supervises, schedules and trains assigned staff, and ensures duties are performed in accordance with City and Departmental policies and standards. Assists with the recruitment process and performs disciplinary action, as required.
- Oversees the Service Saskatoon Care Centre knowledge base and maintains communication with internal stakeholders.
- Reviews and recommends improvements to customer service and tracking programs within the Division.
- Resolves issues, within the section, regarding customer concerns or questions related to operational policies and practices, and is responsible for a customer tracking system.
- Assists with the development of operating procedures, manuals and directives for the section and monitors and ensures accuracy in responses to public inquiries and implementation of policies.
- Performs the duties of the Customer Care Centre Manager as required.
- Performs other related duties as assigned.
Qualifications
- Graduation from a two-year, post-secondary program in a related field.
- Four to six years’ experience in customer service, including two years’ in a supervisory role.
- Possession of a valid, Class 5 Saskatchewan Driver’s Licence.
- Current driver’s abstract from SGI demonstrating a safe driving record.
- Ability to supervise and develop staff.
- Ability to analyze data, identify underlying issues/problems, and recommend required changes.
- Ability to establish and maintain effective relationships with assigned staff and the public.
- Ability to communicate effectively orally and in writing.
- Skill in the use of a computer using the Microsoft Office suite.
Weekly Hours: 36.67
Customer Support Coordinator
City Of Saskatoon
Saskatoon - 131.98kmCustomer Service Full-time
71,064.48 - 83,177.52
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Customer Service Representative Full-time Job
Customer Service SaskatoonJob Details
Job Summary
Under supervision of the CSR Supervisor, this position processes documents and responds to enquiries related to utility servicing and billing, property taxes, parking tickets and permits, booting and impounding of vehicles, general licences etc.
Duties & Responsibilities
- Receives and processes applications, transfers and disconnection requests for utility services from customers at the counter, by telephone and through correspondence.
- Responds to written, telephone and in-person enquiries regarding property taxes, e.g. levy calculations, legal descriptions, liens and tax certificate processing.
- Responds to written, telephone and in-person customer enquiries and complaints regarding utility billing and related issues, such as Equalized Payment Plan and direct debit.
- Responds to written, telephone and in-person customer enquiries and complaints regarding parking tickets.
- Processes business licence applications, responds to related enquiries, collects fees and issues licences in accordance with established policies and procedures.
- Responds to enquiries and complaints related to the Traffic, Animal Control and Noise Bylaws.
- Processes applications for parking permits.
- Assists with the training of new staff, as required.
- Performs other related duties as assigned.
Qualifications
- Graduation from a business college
OR
- Graduation from a one year, post-secondary business related program.
- Typing speed of 55 words per minute.
- Four years' progressively responsible experience resolving concerns of external customers and processing automated transaction data.
- Knowledge of office principles, procedures and systems.
- Knowledge of business English and arithmetic.
- Knowledge of basic accounting procedures such as bank reconciliation and ledger balancing.
- Ability to work as a team member with minimal supervision.
- Ability to make arithmetic calculations rapidly and accurately.
- Ability to communicate effectively, orally and in writing.
- Ability to interpret various City bylaws and Provincial acts.
- Ability to deal courteously, tactfully and effectively with customers.
- Ability to research, analyse and interpret information in accordance with established policies and procedures.
- Ability to solve problems independently.
- Skill in the operation of office equipment, including a computer with Windows software.
Weekly Hours: 36.67
Customer Service Representative
City Of Saskatoon
Saskatoon - 131.98kmCustomer Service Full-time
59,188.32 - 65,254.80
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Customer Service Cashier Full-time Job
Customer Service SaskatoonJob Details
Job Summary
Under supervision of the Revenue Systems Coordinator, this position provides general administrative support, and receives and processes payments for a variety of civic services and programs.
Duties & Responsibilities
- Receives and processes payments for a variety of civic services and programs.
- Balances and deposits cash, cheques and Interac payments.
- Maintains accurate daily records, including transaction data and batch totals, and enters them into the revenue collection system.
- Responds to a large number of enquiries from the public, redirecting them, as necessary, to other sections of the Department, other departments, other utility companies and private parking companies.
- Monitors supply of rolled coin, orders new supply from bank regularly, distributes coin, balances coin, and keeps accurate records.
- Receive and process cheque cashing requests from other departments to replenish petty cash.
- Provides administrative support for the Corporate Revenue division, including sorting and distributing mail, filing documentation and processing data.
- Monitors supplies and requests orders in a timely manner.
- Performs other related duties as assigned.
Qualifications
- Graduation from a business college OR Graduation from a one-year, post-secondary business related program.
- One year’s related cashier and customer service experience.
- Knowledge of modern office equipment, practices, procedures and systems.
- Knowledge of basic accounting procedures.
- Ability to make arithmetic calculations rapidly and accurately.
- Ability to maintain accuracy and attention to detail.
- Ability to deal courteously, tactfully and effectively with the public and civic employees.
- Ability to participate effectively as a team member and to adapt to changes in scheduling, procedures and office equipment.
- Ability to follow cash handling and security protocols.
Requires Security Check
Weekly Hours: 36.67
Customer Service Cashier
City Of Saskatoon
Saskatoon - 131.98kmCustomer Service Full-time
46,387.44 - 51,142.32
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Banking Customer Service Representative Full-time Job
Customer Service SaskatoonJob Details
The primary focus of the Banking Customer Service Representative is to provide exceptional customer service and be responsible to open products and services for new and existing clients without lending requirements by engaging clients in conversation and explore potential opportunities to provide a full-service solution.
Day-to-day activities
Customer Service. Sales. Financial knowledge sharing. Process & operations. Reporting
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Deliver outstanding customer experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner. Transforming their banking experience into something memorable, rewarding and financially satisfying.
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Proactively identifying customer needs to uncover opportunities to be crucial to their financial success through referrals to Account Managers.
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Testing your accuracy and attention to detail with large volumes of transactions, cash handling, inquiries, and interactions.
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Exercising your financial smarts – helping clients understand banking products in a way that promotes enthusiasm and true comprehension.
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Learning and expanding your knowledge in a way that contributes to your branch’s success.
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Spreading positive vibes and collaborating with a team you’re proud to be a part of.
Capabilities that will take you further
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People first approach. You are all about people. Be it your clients or your colleagues – you like communicating and connecting with others to provide solutions and build real, lasting relationships.
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Business focused. You’re able to see the bigger picture. Your client focus allows you to anticipate clients’ needs to go beyond expectations and drive opportunities to genuinely help others while growing business.
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Agile. You are energized when faced with ambiguity and can adjust your approach - with people and problems - to respond efficiently and effectively in changing conditions.
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Entrepreneurial. Being accountable and taking ownership of your actions and their results is something you pride yourself on.
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Accurate. You’re very detail oriented. Accuracy is a practiced skill of yours and doesn’t diminish in a fast-paced, changing environment.
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Knowledge seeking & growth minded. You’re a self-starter. You ask questions, are eager to learn and have a real interest in banking and how people spend and use their money.
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Technologically sound. You’re computer savvy – enough to move around MS Office Suite and other programs with ease.
Foundational knowledge and experience to grow from
Some post-secondary classes and ideally 1 year of customer service experience coupled with a strong desire and commitment to learn and grow a career in the financial sector!
Why work with us?
Your success is our obsession! And our award-winning culture & benefits back it up.
Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterstone Human Capital’s Most Admired Corporate Culture 2023.
Wellness matters. We offer an award-winning benefits package that includes:
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Hybrid work environments
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Everyday flexibility
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Generous company-funded health coverage
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Health care spending account
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A flexible wellness program
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generous time-away options to unplug, rest & recover
Career development. We commit to our employees’ development and help them reach their professional goals with:
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Organization wide coaching services
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Mentorship
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Education support & training programs
Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.
#LI-SA1
IND-SA
Closing Date:
* Position closes at 12:01am on the close date identified below.
09/30/2024
Banking Customer Service Representative
CWB Financial Group
Saskatoon - 131.98kmCustomer Service Full-time
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Customer Service Representative Full-time Job
Customer Service SaskatoonJob Details
Application Deadline:
09/08/2024
Address:
134 Primrose Dr
Minimum of 7.5 hours per week, likely 1 - 3 shifts or more depending on the business needs. Candidates should be flexible to work within the branch hours.
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $43,500.00
Customer Service Representative
BMO CANADA
Saskatoon - 131.98kmCustomer Service Full-time
33,850 - 43,500
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Customer Care Agent Full-time Job
Customer Service SaskatoonJob Details
Under the supervision of the Service Saskatoon Customer Care Centre Supervisor, this position is responsible to provide support and information to customers regarding civic programs and civic services to ensures an exceptional customer experience.
Duties & Responsibilities
- Receives, documents and responds to a variety of emergent and non-emergent customer inquiries, service requests, concerns and complaints through various communication networks. Compiles, records and tracks customer feedback.
- Communicates information to the citizens verbally and in writing ensuring responses are communicated as outlined within corporate processes and established service levels.
- Provides 24 hour – 7 days a week program and service support for the Citizens of Saskatoon.
- Provides professional in-person customer service and customer care by educating citizens on availability and use of online services.
- Utilizes all functions within and supports training of the Customer Relationship Management (CRM) system. Manages and maintains information in the corporate knowledge database.
- Updates communication for service alerts on the City website.
- Responds to or redirects customer inquiries to the appropriate department and performs customer call backs after inquiry investigations, or as requested by Supervisor.
- Receives and dispatches work to field staff, prioritizes calls according to urgency and importance and communicates with emergency services, as required.
- Dispatches crews, vehicles or other field units to appropriate locations by use of radio, phone or computer. Monitors the route and status of field units to prioritize work schedule. Provides field units with information about work orders, traffic, obstacles, and requirements.
- Acts as a liaison with scheduling groups and field staff to ensure work is completed and arranges overtime callouts as determined by established protocol.
- Contacts Management on-call groups during emergency situations and for approval of additional staff in order to maintain service levels,
- Provides suggestions and feedback to improve services offered, departmental processes and procedures citizen services-based knowledge and experience.
- Assists with the training of new staff, as required.
- Performs other related duties as assigned.
Qualifications
Education, Training and Experience Requirements:
- Graduation from a business college
Or
- Graduation from a one-year post-secondary business-related program.
- Four years’ related customer service and operational dispatch experience, including resolving concerns of customers and experience working in a customer service business systems Hosted Contact Centre and CRM.
- Typing speed of 55 w.p.m.
- Successful completion of, or ability to successfully complete customer service training.
Knowledge, Abilities and Skills:
- Knowledge of office principles, procedures and systems.
- Knowledge of business English and arithmetic.
- Knowledge of fundamental concepts, best practices, methods and/or tools used to store and deliver information such as interactive media, social media, or publication.
- Ability to work as a team member with minimal supervision.
- Ability to communicate effectively, orally and in writing.
- Ability to remain calm and composed when faced with emergent situation
- Ability to deal courteously, tactfully and effectively with customers.
- Ability to perform multiple tasks at one time.
- Ability to research, analyse and interpret information in accordance with established policies and procedures.
- Ability to solve problems independently.
- Ability to establish and maintain effective working relationships with the public, contractors and civic employees.
- Skill in the care and use of office equipment, including computers, with Microsoft Office software, and online computer terminals.
Additional Requirements
Shift work and weekend work will be involved.
Weekly Hours: 40
Customer Care Agent
City Of Sasakatoon
Saskatoon - 131.98kmCustomer Service Full-time
28.45 - 31.37
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Senior Customer Service Representative Full-time Job
Customer Service SaskatoonJob Details
Under supervision of the Customer Service Manager, this position provides direction and support to other Customer Service Representatives as well as providing support to the Customer Service Manager.
Duties & Responsibilities
- Performs the duties of a Customer Service Representative.
- Provides daily direction, mentorship, training and on-floor support to Contact Centre staff.
- Acts as the first point of escalation for resolving complaints and complex issues in areas relating to utilities, property tax, parking permits, parking tickets, pet licensing, etc.
- Researches and responds to complex customer and staff issues related to utilities, property tax, parking permits, parking tickets, pet licensing, etc.
- Liaises with internal stakeholders, including Service Saskatoon, Saskatoon Light & Power, Saskatoon Water, Community Standards, etc. to resolve customer issues.
- Provides support to the Customer Service Manager, including processing Call Monitoring Calls for evaluation.
- Reviews and makes recommendations regarding process improvements related to customer service activities in Corporate Revenue.
- Performs other related duties as assigned.
Qualifications
Education, Training and Experience Requirements
- Graduation from a business college
OR
- Graduation from a one year, post-secondary business related program.
- Five years’ progressively responsible experience resolving concerns of external customers and processing automated transaction data, including a minimum of two years’ current customer service experience in City utilities and taxes using the City’s Customer Information System (CIS).
Knowledge, Abilities and Skills
- Considerable knowledge of corporate policies, procedures, Civic Bylaw and Provincial Acts as they relate to services offered by Corporate Revenue.
- Knowledge of data processing methods and procedures.
- Demonstrated ability to deal respectfully, courteously and tactfully with external agencies, other civic employees, and the public in difficult circumstances.
- Demonstrated ability to communicate effectively, orally and in writing.
- Demonstrated ability to multi-task, meet deadlines, and manage several concurrent priorities
- Ability to effectively provide guidance and training to staff.
- Ability to research, analyze and interpret information in accordance with established policies and procedures.
- Ability to solve problems independently.
- Skill in the use of a computer using the Microsoft Office Suite.
Requires Security Check
Weekly Hours: 36.67
Senior Customer Service Representative
City Of Sasakatoon
Saskatoon - 131.98kmCustomer Service Full-time
64,308.72 - 70,900.80
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