Private Banking Associate Full-time Job

What is the opportunity?

As a key member of the Private Banking team, the Private Banking Associate is responsible for creating an enhanced client experience by fulfilling on incoming servicing requests via email and phone and identifying unmet client needs through discovery in daily interactions. You will also champion digital education to enable our clients to engage with RBC through the channel of their choice.

 

What will you do?

• You will be an everyday banking expert specialized in delivering the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting

• As part of the Private Banking Associate team, you will understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone

• Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner

• Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice

 

What do you need to succeed?

Must-have

• Minimum of 2 to 3 years of banking experience

• Strong written and verbal communication skills in English

• Strong working knowledge of Microsoft Office Suite

• Proven client service skills

• Excellent organizational skills

 

Nice-to-have

• Completion of IFC or CSC

• Post-secondary education in Commerce or Business Administration

 

Private Banking Associate roles may permit hybrid work arrangements after a training period if the employee is able to meet the following requirements:

• Employee, whether in a sole or multiple occupancy residence, must work in a private space where confidential client and / or employee information is not visible or audible to anyone other than the employee.

• Employee must ensure that their remote workplace has proper connectivity and that the bandwidth meets RBC requirements for working remotely (25mbps download speed and 10mbps upload speed).

• Employee must have the ability to plug their RBC computer directly to the modem with a maximum ethernet cable no longer than 10 feet.

 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

Royal Bank of Canada is a Canadian multinational financial services company and the largest bank in Canada by market capitalization. The bank serves over 17 million clients and has more than 89,000 employees worldwide.