Specialist, Customer Experience Full-time Job

DUTIES AND RESPONSIBILITIES:
Must be able to perform, but not be limited to, the following duties and responsibilities:

• Welcome each guest to Canadian North when they arrive to the airport;
• Greet and assist Inuktitut speaking passengers with their check-in processes;
• Provide accurate Inuktitut translations services when working through issues so the customer can board in a timely manner;
• Respond quickly and effectively to passenger travel inquiries and liaise with other Canadian North employees and contractors while responding to concerns;
• Relay information and notes to the relevant team members to maintain accurate records;
• Be present at the departure gates to provide Inuktitut language services to passengers, including Announcements where no Inuktitut speaking Customer Service Agent is available;
• Welcome passengers as they arrive at the baggage area;
• Assist passengers with mobility and or special needs and communicate these needs to the Customer Service Agent;
• Assist the Training department as needed;
• Provide various administrative support services;
• Participate and assist in the coordination, planning and setup of internal and/or external events as required;
• Represent Canadian North at events;
• Participate in investigations and assessments related to safety occurrences where Inuktitut translation services are required;
• Other duties as assigned.

 

• High School diploma or equivalent related work experience;
• The ability to speak fluently in Inuktitut is mandatory;
• Two (2) years of previous experience;
• Fully proficient computer skills (MSOffice) and superior operating knowledge of Skyline, Sabre (preferred):
• Demonstrated operational experience, including airport operations, load control, SMS (AQD), etc;
• Commitment to excellent internal and external customer service;
• Strong organization skills and ability to manage multiple priorities and deadlines;
• Excellent interpersonal and communication skills (written and spoken);
• Willingness and ability to travel;
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Canadian North and its founding companies have proudly served Canada's North for more than 80 years. They offer direct flights to the Northwest Territories and Nunavut from their southern gateway cities of Edmonton and Ottawa and connect with flights from around the world. They serve 16 communities in the north.