Administrative Assistant Full-time Job

09/12/2024

Address:

100 King Street West

 

Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports.  The role provides general offices services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.

• Manages regional mailbox and attends to all inquiries.
• Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures); Sends out floor communications as directed by the business.
• Validates Serraview floorplans (quarterly and as needed).
• Supports our Ontario Commercial Banking Hubs virtually; occasionally may require site visits to Hubs.
• Submits all BGIS tickets and works closely with our Workplace Associate and team.
• Completes daily walkthrough of our floors (morning and evening).
• Tail-end support for new hires.
• In charge of pass card requests & quarterly validation report.
• Equipment management for Ontario CCB teams.
• Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements.
• Partners with other Administrative Assistants in Ontario and across Canada on various projects.
• Runs/audits/and distributes the HR movement reports, wireless reports, and all other ad-hoc reports for the business.
• Audits and tracks workstations, as required.
• In charge of assigning fixed desks and updating floor plans on Serraview.
• Works with internal partners to give access to employees to our booking tool; also, requests various workstations changes for the teams (fixed desk vs hoteling, etc).
• Supports the execution of strategic initiatives; includes tracking metrics and milestones.
• Builds effective relationships with internal/external stakeholders. 
• Analyzes data and information to provide insights and recommendations.
• Provides specialized and professional support to an executive and their senior managers within a large and diverse department or business group.
• Provides coaching and mentoring to more junior administrative assistants to support them in developing capability to carry out current job accountabilities.
• Supports the coordination and implementation of department events, when required.
• Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available.
• Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures).
• Responds to and resolves escalating inquiries.
• May support some client facing Team Leads with expenses, travel, and attestations.
• Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Organizes work information to ensure accuracy and completeness.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Broader work or accountabilities may be assigned as needed.

 

Qualifications:

• Typically between 3-5 years of experience in an administrative/professional support function and post-secondary degree in related field of study desirable.
• Specialized knowledge.
• Excel skills - Excellent.
• Verbal & written communication skills - Excellent.
• Organization skills - Excellent.
• Collaboration & team skills - Excellent.
• Data, analytical and problem solving skills - Excellent.

Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.