• Job ID: 40559
• Job Category: Health Services
• Division & Section: Public Health, Harm Reduction, Addiction & Mental Health (HRA&MH)
• Work Location: Yonge & Dundas  (In-person only)
• Job Type & Duration: Full-time, Temporary (12 month) vacancy
• Hourly Rate and Wage Grade: $68.25 - $73.64
• Shift Information: Monday to Friday, 10AM to 6PM, 35 hours per week (7) days
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 14-May- 2025 to 2- Jun-2025
•  

Reporting to the Manager, Mental Health, this Nurse Practitioner (NP) will be part of the Downtown CORE Team. The NP will be responsible for coordinating primary care services for individuals by and conducting substance use and mental health assessments. In addition, they will be developing, implementing, maintaining, and adjusting comprehensive healthcare plans based on complex needs identified. The NP will be working alongside Public Health Nurses.

For for information on the Downtown CORE Team: www.toronto.ca/coreteam.

Major Responsibilities:

• Delivers primary health care to clients (as identified by Public Health Nurses on the team) in the management of acute medical conditions, therapeutic management, health promotion and disease/injury prevention
• Conducts focused health assessments, including physical, psychosocial, emotional, cultural, and ethnic dimensions of health, using and adapting assessment tools and techniques based on client needs
• Performs physical examinations and identifies and interprets normal and abnormal findings. Orders diagnostic investigations and interprets results using evidence-based clinical reasoning. Orders diagnostic investigations and interprets results using evidence-based clinical reasoning
• Synthesizes health information using critical inquiry and clinical reasoning to formulate a diagnosis, health risks and states of health/illness
• Communicates with clients about the health assessment findings and/or diagnosis, including outcomes and prognosis through the application of knowledge of pathophysiology, psychopathology, epidemiology, infectious diseases, behavioral sciences, when making diagnoses and providing overall therapeutic management
• Selects appropriate interventions from a range of non-pharmacological and pharmacological interventions to restore or maintain clients functional, physiological, and mental stability to achieve stable health
• Promotes safe care by mitigating harm and addressing immediate risks for clients

• Participates with the Manager, Mental Health in the development and implementation of evaluation processes and the identification of strategies to continually improve clinical outcomes and effectively manage risks, to contribute toward program success

• Communicates regularly and works collaboratively with program partners and stakeholders to build and maintain positive working relationships and ensures all program staff work toward goal of community building
• Initiates, analyzes, and utilizes research to identify issues, trends, gaps, best practices, and innovative approaches to service delivery. Analyzes health status, socio-demographic and epidemiological data, and health research for use in strategic planning, operational planning and to make recommendations to the Manager, Mental Health
• Supports the development of policies and procedures that ensure the programs and services implemented in the community meet professional standards (e.g., College of Nurses) and protect the city from potential liability and negative public image (e.g., in relation to the provision of services in both universal and high-risk-focused programs.)
• Ensures Accreditation Canada standards are evident in daily practice
• Ensures health care records are properly maintained in compliance with applicable legislation and divisional expectations
• Ensures compliance with all corporate policies and provincial legislation (e.g., Personal Health Information Protection Act (PHIPA), Freedom of Information and Protection of Privacy Act (FIPPA), Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Ontario Human Rights Code, Workplace Harassment, Confidentiality, Occupational Health and Safety, Professional Standards of Practice
• Adheres to the standards of practice established by the College of Nurses of Ontario (CNO)

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Current registration with the College of Nurses of Ontario as a Registered Nurse in the Extended Class of Nurse Practitioner Specialty (in either Primary Care (NP-PHC) or Adult (NP-Adult)) and entitled to practice.
2. Experience as a Nurse Practitioner in long-term care, acute care, rehabilitation, continuing care, or primary care.
3. Experience in the provision of harm reduction, drug treatment/addiction counselling, methadone, social, health, housing, and HIV/AIDS related services.
4. Experience working in an outreach capacity with people who use drugs, people experiencing mental health issues and/or people who are homeless or underhoused.
5. Experience in providing empathetic/relational care for vulnerable clients and those living with substance use, mental health, and housing challenges.
6. Experience within a community mental health program, hospital setting, or the approved equivalent professional development in mental health, counselling, or mental health promotion.
7. Must possess a valid Ontario Driver's License Class "G" with the ability to qualify for a City Equipment Operator's License, and able and willing to drive within the Greater Toronto area.

You must also have:

• Thorough knowledge of HIV/AIDS and Hepatitis prevention and treatment issues.
• Thorough knowledge of harm reduction practice, drug use including safer drug use practices, safer supply, opioid substitution.
• Ability to conduct work in a non-judgmental way, using a harm reduction approach. Excellent assessment skills.
• Knowledge of drug treatment, social, housing, health, HIV/AIDS related programs and services.
• Awareness of issues relating to sex works, addictions, mental health, and homelessness. Thorough knowledge of Hepatitis including transmission, prevention, and treatment options.
• Ability to work as a member of a multidisciplinary team.
• Excellent interpersonal skills and excellent oral and written communication skills.
• Willingness and ability to work flexible hours including evenings and weekends.

06/29/2025

Address:

2454 Yonge Street

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

06/29/2025

Address:

100 King Street West

Technology

BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world. #bmocapitalmarkets

DevOps Engineer

About the Role

We are seeking an experienced DevOps Engineer to join our Data Cognition Team at BMO Capital Markets. As a DevOps Engineer, you will develop and maintain a broad suite of applications to support trading, investment banking, and risk management, and responsible for all stages of the software lifecycle, including build tools, cluster deployments, and monitoring infrastructure. A wide range of open-source applications are used to support our dynamic environment.

Our Team

The Data Cognition Team (DCT) at BMO Capital Markets offers a scalable, customizable, and sustainable suite of core AI-enabled products for various business units. With access to the latest data and analytics applications, we develop products that solve the most challenging business problems. Our methodology drives strategic processes impacting multiple business units, including Investment Banking, and Global Markets.

Responsibilities

• Enhancing build infrastructure for in-house data and analytics applications.
• Managing deployments of Linux and Windows applications and containers.
• Maintenance and upgrading of server infrastructure including multiple clusters.
• Improving monitoring facilities across a myriad of applications.
• Troubleshooting application and infrastructure issues within a short timeframe.
• Work with different enterprise technology to release application and system integration.
• Stay updated with the latest tech trends and best practices to improve app and platforms.

Qualifications

• Strong attention to details
• Strong focus on automation and continuous improvement
• Deep understanding of the software development lifecycle
• Familiarity with containerized environments and building OCI images
• Familiarity with monitoring and alerting tools
• Experience with system scripting languages such as bash and Python
• Experience with administration or development in Cloud, like Azure/AWS
• Experience with DevOps Tools such as GitHub, GitLab CI, Jenkins, Kubernetes, OpenShift, Prometheus, Grafana, Elasticsearch, Kibana will be considered

• Experience with MLOps/LLMOps and workflow tools like MLFlow and Airflow will be a plus
• Knowledge of network protocols and diagnostics with be plus
• Knowledge of security protocols and diagnostics, such as Kerberos, TLS, and OAuth2
• University degree in a technical field such as computer science, mathematics, physics, statistics, or engineering
• Strong technical writing capabilities
• Strong communication skills, with the ability to deal effectively with a wide range of colleagues, including other technical professionals and programmers.
• Keen interest in learning new tools and technologies.

Join our team at BMO Capital Markets and contribute to solving complex challenges in investment banking and global markets using cutting-edge technologies. Apply today with your resume, highlighting your relevant experience in DevOps engineering and finance.

The salary range for this role is $100,000 up to $120,000 CAD (subject to negotiation and subject to the candidate meeting the specific skills, experience, education, and qualification requirements)

$60,000.00 - $111,700.00

Salaried

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. 

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-Keele and St. Clair

Employment Type

Regular

Weekly Hours

20

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Group Summary:

• Follows and supports Magna’s operating principles.
• Plans, designs, implements, monitors and administers the IT network Infrastructure.
• Conducts network hardware OS upgrades/firmware on all networking equipment.
• Conducts needs analysis and feasibility studies recommending appropriate hardware and circuit requirements
• Assess, test, and implement networking software/hardware on network routers and switches, utilizing various tools to protect and enhance network performance and stability
• Utilize change management software and workflow software that interfaces with Active Roles Server for user account administration activities.
• Modify Active Roles Server directly for group membership changes and other non-standard administration activities.
• Utilize a helpdesk ticket system to prioritize, track, and document all user account requests.
• Execute periodic reports showing account inactivity and follow security procedures to minimize associated risks.
• Participate in yearly Internal Audits by providing auditors change management documents for user account administration activities.
• Provide 1st level technical support for application software, computer hardware, network equipment, and other systems throughout the Enterprise as needed.
• Perform other duties as required.

Education And/or Experience:

• Completion of 3-year college diploma in Information Technology
• 5 years experience preferably within manufacturing environment
• Relevant industry certifications preferred (ITIL, CompTIA, CCNA, CCNP, MCITP)

Site Benefits:

• A great work experience with a diverse and dedicated workforce
• A strong focus on safety and health and wellness (fitness membership discounts)
• Five and a half (5.5.) paid personal days
• Competitive extended health benefits
• Group RRSP matching program
• Profit Sharing Plan
• Team appreciation lunches and events
• Education Reimbursement Program
• Continuous Improvement and Development Culture

Worker Type:

Regular / Permanent

Magna Mechatronics, Mirrors & Lighting

We are seeking an experienced security guard for a part-time permanent position at our client's data centre location in North York, ON. We are looking for individuals with a high level of customer service and security experience. Priority to those with a strong customer service background. 

We value diversity and inclusion and encourage all qualified people to apply.

https://www.securitas.ca/careers/security-guard

The posting will remain open until filled. 

Position Overview:

Wages: $25.00/hr 

Locations: North York (Weston and Finch)

Shifts: Saturday and Sunday 7AM-3PM

RESPONSIBILITIES:

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all the functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• The primary function of the screening guard is to ensure that only authorized equipment is allowed to enter or leave secure production areas in order to protect the data maintained inside. The screening guard reports to the assigned Shift Security Supervisor.
• Read, understand, and apply the latest version of the Security Operation Procedures (SOP), and other bulletins and communications with regards to the roles and responsibilities.
• Write, review and document Shift Activity Report (SAR).
• Conducts screening of all personnel entering or exiting a secure production area.
• Ensure compliance with all required screening procedures and policies.
• Identifies prohibited items and prevents them from being introduced or removed from a secure production area. 
• Perform other duties as directed by the Shift Security Supervisor.
• Inquire with persons being screened for feedback on the screening process.
• Perform function checks on walk through metal detector (WTMD) and handheld metal detector (HHMD) at the beginning of each shift.
• Maintain Screening Checkpoints in accordance with the Screening SOP.
• Ensure proper screening procedures and techniques are utilized as per the Screening SOP.
• Interact effectively across diverse cultures.
• Monitor traffic flow of checkpoints and recommend staffing adjustments as necessary.
• Follow proper chain of command and procedures for all matters which require escalation.
• Escalate issue and/or violations to the Shift Security Supervisor.

QUALIFICATIONS: 

• Valid Ontario Security License
• Valid First Aid and CPR Certificate
• Thorough understanding of security protocols and procedures including emergency response.
• 3 years of security experience or a combination of security and customer service experience.
• Eligibility for reliability clearances required.

Contributes to the overall success of the Digital Banking Unit in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

Is this role right for you? In this role, you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Write well designed, testable, efficient code by using best software development practices.

• Gather and refine specifications and requirements based on technical needs.

• Create and maintain software documentation.

• Collaborate with the Scrum team to plan milestones, successfully execute software delivery, and escalate issues as needed.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
 

• In depth knowledge of programming languages, frameworks, utilities, and other technologies used by the team (React & Node JS).

• 3+ years hands-on experience with Reactjs & Nodejs

• Excellent communication skills with ability to influence decision making across stakeholders.

• Demonstrated ability to lead team members with differing opinions and levels of experience.

• Project management skills to map and execute short and long term plans for the team.

• Effective organization, planning, and time management skills.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 

• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our multiple programs. 

Work arrangements: Hybrid

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

DO YOU HAVE THE SKILLS
We would love to work with you if you have:
 

• Experience in the securities industry
• Willingness to become duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

• Job ID: 56355
• Job Category: Administrative
• Division & Section: Public Health, Communications
• Work Location: 61 Front St. W., Toronto, ON M5J 1E5 (Hybrid)
• Job Type & Duration: Full-time, 1 temporary (Approximately 18 month) vacancy
• Salary: $63,419.00 - $80,823.00
• Shift Information: Monday to Friday, 35 hours per week, 7 hours per day per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 08-May-2025 to 16-May-2025

Are you ready for your next career move? Are you a detail-oriented, organized individual who thrives in a challenging role? If so, consider this temporary, full-time opportunity of an Administrative Assistant 2 where you can further develop your career path and gain insight into the City's Public Health division and overall organization!

As the Administrative Assistant, you will be supporting the Director of Communications. In this role, you will use your administrative skills to deliver top-quality service and contribute to a positive team environment which values equity and inclusive behaviours. You will perform a variety of administrative functions, and actively contribute to achieving the mission, goals and objectives of Toronto Public Health.

Major Responsibilities:

Reporting to Director of Communications at Toronto Public Health, your primary responsibilities as Administrative Assistant 2 will vary but will include:

Office Administration

• Monitors and controls the workflow of the Directorate, ensuring adherence to relevant policies.
• Handles scheduling of appointments and ensures that the appropriate information is provided.
• Conducts background research and investigations, and retrieves information on various issues.
• Coordinates meetings, events and schedules.
• Takes/transcribes minutes at meetings, events, etc., as required.
• Maintains continuous awareness of municipal matters, departmental administrative systems and procedures, organization structures in the Division, and major activities in order to provide effective administrative assistance.
• Operates a variety of office equipment and computers, utilizing a variety of desktop applications and corporate systems.
• Checks work for accuracy and conformity with regulations, policies and procedures, and corrects/resolves outstanding/incorrect items prior to signature.
• Prepares and processes various documents/statistical summaries/reports requiring the assessment and analysis of data.
• May provide work direction and training to assigned staff.

Communications and Issues Management

• Screens, reviews and prioritizes incoming mail, processes correspondence, and initiates response.
• Liaises and exchanges information with all levels of staff, elected officials and the public.
• Ensures that the tracking and following up of requests are maintained and deadlines are met.
• Responds to enquiries and complaints from senior staff, the public, agencies, and other levels of government, utilizing in-depth knowledge of procedures, regulations, criteria, etc., and records detailed messages.
• Drafts correspondence, composes and types letters and memoranda, and routes or answers correspondence.
• Prepares presentation material utilizing appropriate layout and formatting.

Human Resources and Financial Management

• Exercises caution and discretion with confidential information (e.g., labour relations)
• Prepares correspondence, including that of a confidential nature.
• Assists with budget administration for the Unit.

Reporting and Record Keeping

• Coordinates and maintains a complex record/retrieval system.
• Manages the procurement of supplies and maintains inventories.

Council and Committee Agenda Management

• Prepares and organizes Council materials (including confidential and employment/labour relations matters), background, and briefing notes.
• Formats Committee reports.

Key Qualifications:

Your application for the role of Administrative Assistant 2 must describe your qualifications as they relate to:

1. Considerable experience providing administrative support to senior leaders, handling a broad range of administrative matters, standard office practices and procedures.
2. Considerable experience organizing and scheduling meetings, conferences and special events.
3. Considerable experience in the preparation, drafting and editing of standard correspondence and reports, charts, tables and statements.
4. Considerable experience utilizing a variety of software packages (e.g., Microsoft Word, Excel, PowerPoint, Outlook, etc.).
5. Ability to work independently and in a team, in a politically sensitive environment, using sound judgement.
6. Ability to prioritize multiple tasks and manage interruptions, assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
7. Ability to deliver excellent customer service at all levels, including internal and external partners and stakeholders.
8. Ability to research and prepare information in a timely manner.
9. Strong analytical and problem-solving skills.
10. Excellent organizational and time management skills, including attention to detail, and ability to set priorities, meet deadlines, deal with conflicting priorities and work effectively with minimal supervision,.
11. Excellent communication skills, both orally and in writing, including a strong command of grammar and writing skills for the purpose of proofreading and editing.
12. Resourcefulness, adaptability and a high degree of initiative.
13. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Job ID: 55534

• Job Category: Community & Social Services
• Division & Section: Toronto Shelter & Support Services, Outreach and Access
• Work Location: 51 Lisgar Street, Toronto (Streets to Homes Office)
• Job Type & Duration: Full-Time, Temporary (12 months) 
• Hourly Rate and Wage Grade: $34.99 - $38.20
  Shift Information: 35 hours per week, Monday - Sunday. Shifts include days, afternooons, overnights and weekends.
• Affiliation: L79 Full-time
• Number of Positions Open: 11
• Posting Period: 13-MAY-2025 to 30-MAY-2025

•  

Join Us!
If you are interested in learning more about the Street Outreach Worker role, you can participate in a virtual WebEx information session. You will have the opportunity to ask questions related to the positon, working for the City of Toronto's Toronto Shelter and Support Services Division, as well as the City's application process.  

Please register to participate in the information session using one of the links below:

Thursday, May 15th, 2025 (10:00 AM too 11:00 AM)

https://toronto.webex.com/weblink/register/r891fa8d6aa970b449de32bd286038cbd

Thursday, May 22nd, 2025 (10:00 AM too 11:00 AM)

https://toronto.webex.com/weblink/register/r50705d7f0063e6408a06dbb41268c5e2

Major Responsibilities:

As a Street Outreach Worker, you will be responsible for assessing and addressing client needs as a member of a team in a client focused, holistic fashion. The primary functions associated with this position include:

• Conducts assessment/intake interviews with clients in a variety of locations: public (e.g., on the sidewalk, public transportation, in public squares, parks and ravines, etc.), homeless and low-income service settings (e.g., hostels, drop-in centres, etc.) and institutional settings (e.g., hospitals, court houses, etc) and assess client's functional, income, employment and housing status to determine program eligibility.
• Provides potential clients with orientation to the Streets to Homes program by describing services, policies and philosophy of the program.
• Responds to and investigates enquiries, complaints and emergency situations involving clients. Assesses the situation and presents and implements short-term and long-term solutions, and documents outcomes.
• Collects, documents and evaluates information to determine client's initial eligibility, including verifying client information through personal interviews and liaison with client supports, relevant service providers, community agencies, landlords, other Ministries and institutions.
• Updates and revises intake files at each point of contact, ensuring availability of current information. Initiates case files by completing applications and required forms and transfers case files and ongoing case management to Street Outreach Counsellor or Supervisor, Social Assistance.
• Advocates on behalf of clients for support, services and benefits with internal and external resources, and engages in active problem solving around each client's difficulties
• Identifies and executes referrals for services and supports to outside agencies, purchased services and City services informing involved staff of information required to assist individuals.
• Engages in active listening and problem solving around client's difficulties and/or recommends appropriate resources to address client needs.
• Participates in case conferences.
• Ensures service delivery to the client by documenting information/observations/impressions that may impact on a client's case plan.
• Participates in recording information in the development of client profiles and service needs by inputting data.
• Ensures safety and well being of clients accessing the program.
• Responds to initial conflict situations by listening, providing problem solving and support.
• Documents outcome.
• Maintains current knowledge of legislation, community services, resources, policies, programs, procedures and issues affecting client population.
• Logs shift occurrence information.
• Accompanies clients to medical, service and/or housing appointments.
• Compiles, maintains and retrieves records and submits activity data.
• Participates on internal committees and external committees such as Joint Health & Safety Committee.
• Responds to inquiries from the general public, business operators and street involved persons as encountered on the street requesting a services response and/or forwards to the Street Outreach Counsellor.
• Develops and nurtures neighbourhood connections and recognition within catchment area served using community development principles.
• Liaises with staff from other programs and community agencies (e.g., hospitals, social workers, doctors, courts, immigration, shelters, drop-ins, health clinics, legal programs, other City Programs, etc) to provide program information or in advocating for transfers/placements of clients.
• Assists and/or participates in conducting research activities.
• Assists with service delivery of the Streets to Homes walk-in program related to initial intake information.
• Assists in responding to street emergencies by calling in the situation.
• Provides support to individuals and groups as required at emergency reception centres and other locations related to intake.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Degree or Diploma in Social Services or related field or equivalent combination of education and/or experience.
2. Experience addressing the needs of homeless clients or clients at risk of homelessness which may include assisting in obtaining housing, identification, social assistance, health and mental health services.

You must also have:

• Knowledge of resources and services provided by the Toronto Shelter and Support Services Division, the community and various government entitlement programs and ability to assist in program development.
• Knowledge and assessment skills related to activities of street involved people, including understanding of addictions issues and harm reduction approaches.
• Lived experience as an Indigenous person, and/or experience working with Indigenous families and community organizations.
• Working knowledge of applicable legislation, such as the Ontario Works Act and Ontario
• Disability Support Program, Municipal Freedom of Information and Protection of Privacy Act
• (MFIPPA), Residential Tenancies Act and the Mental Health Act, Occupational Health and Safety.
• Ability to appropriately assess, respond, problem solve situations based on available information, to de-escalate interpersonal conflicts in an effective fashion through crisis intervention techniques and effectively perform job duties with minimum supervision.
• Ability to perform the physical requirements of the job including extensive walking, outdoor work in a variety of public locations, including streets, parks, ravines, under bridges and taking public transit, while carrying a backpack with outreach gear in order to provide services and supports to people who are homeless.
• Ability to work as a team member in a dynamic, complex environment and organize time and workload effectively, with ability to establish and maintain effective working relationships with clients, staff, community agencies and the public.
• Ability to prepare and write reports/records and to communicate effectively both orally and in writing with all levels of staff, the public and clients while maintaining objectivity.
• Proficiency in using MS Office and/or knowledge of computer systems, including familiarity with use of mobile applications.
• Ability to work shifts in a 24 hour a day operation, 7 days per week including statutory holidays

A Vulnerable Sector Police Reference Check will be required as a condition of employment.

• For more information on Shelter Services, please visit our website at http://www.toronto.ca/housing.
• A Police Reference Check program brochure is available at http://www.toronto.ca/housing/employment.htm.