Assistant Manager Full-time Job

What you’ll do

 

Customer Service

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
• Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Support the customer experience through timely processing and movement of inventory to the salesfloor.

 

Operations

• Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
• Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
• Assists in preparation and execution of annual inventories.
• Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.
• Assumes responsibility for all operations of the store in the absence of the Store Manager.

 

Training

• Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.
• Creates and communicates execution of Daily Game Plan for operations activities.
• Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
• Follows up with the team to complete required training within timeframes.

 

Leadership

• Acts as a brand ambassador by promoting brands and culture.
• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations including progressive discipline where necessary.
• Follows the disciplinary process consistently and impartially.
• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

 

What you’ll bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
• Proven ability to build and manage a daily, weekly plan for the department and store.
• Exceptional communication skills and organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

 

At Canadian Tire Group of Companies, we believe in fostering an environment of transparency. A place where your contributions are recognized, valued, and fairly rewarded and salary is determined based on a combination of factors including individual experience, store volume, location, and other relevant role-specific requirements. Beyond a competitive base salary of $xx to $xx, you'll enjoy company benefits, bonuses, or any additional compensation.

Canadian Tire Corporation, Limited (CTC) is one of Canadas most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.