Assignment Manager Full-time Job

Reporting directly to the Branch Manager, the incumbent is responsible for autonomously managing, establishing, maintaining and reviewing work schedules. He/she must also fill vacant positions with available employees, inform employees of schedules and minimize overtime by implementing effective scheduling strategies.
Job Requirements:
 

MAIN FUNCTIONS:

• The duties listed describe the job role of this position. Specific responsibilities and tasks may vary and be documented separately. The employee may not be required to perform all duties listed. Additional responsibilities may be assigned and duties may be modified, depending on business needs.
• All responsibilities or tasks are considered core functions, unless such responsibilities or tasks are unrelated to the listed functions, in which case they are considered other (non-core) functions.
• Employees are held accountable for the successful performance of duties. Job performance standards may be documented separately and may include duties, objectives, responsibilities or tasks not specifically listed herein.
• When performing duties, responsibilities or tasks, employees are required to know and follow safe work practices and to be aware of the company's policies and procedures relating to workplace safety, including but not limited to safety rules and regulations. Employees are required to inform the manager after becoming aware of unsafe working conditions.
• All duties, responsibilities or tasks must be performed in an honest, ethical and professional manner and in accordance with applicable company policies and procedures. In cases of uncertainty or lack of knowledge of company policies and procedures, employees are required to seek clarification or explanation from the senior manager or an authorized company representative.
  RESPONSIBILITIES:
• Manage work schedules of security guards and supervisors at client sites; manage the scheduling process to optimize operating results and minimize overtime; determine the best resolution to staffing issues.
• Ensure position coverage at all times; track leave requests, including vacation and personal leave requests to ensure position coverage; respond to emergencies, cancellations and absences to ensure positions at client sites are covered; act as a call center for remote positions.
• Ensure accuracy of payroll hours and billing data; verify billing and payroll reports and correct discrepancies; interact with accounts receivable and payroll departments to make corrections.
• Stay up to date with site contracts and training requirements, availability and hours worked of security guards.
• Coordinate schedule changes with management, supervisors and staff; act as liaison with customers, management and staff to resolve scheduling, training, billing and payroll issues.
• Ensure sufficient security personnel are available to cover vacancies created by absences and cancellations.
• Coordinate daily assignments and schedules of supervisory staff; inform supervisors of schedule changes and new security guard schedules.
  Inform management of vacancies as they arise; assist in screening security guard candidates; interview new security guards as required to determine availability for vacant shifts; fill security guard positions according to requirements and qualifications.
• Make recommendations on the removal of security officers from positions based on customer complaints, attendance issues and other performance problems; advise management on staffing issues that may arise as customer requirements change.
• Administer progressive discipline as needed.
• Maintain records of security officer qualifications, accreditations and training and coordinate on-site training requirements with on-site supervisor to meet client needs.
• Manage key and equipment control processes.

POSITION SPECIFICITIES:

• In-depth understanding of security activities.
• Accurately assess employees' strengths and development needs and provide feedback and coaching as deemed necessary.
• Must be able to organize and prioritize to ensure efficient operations and accomplish stated objectives.
• Must have a high level of experience interacting with people within the organization and have the ability to adapt to the varying levels of communication required for each group.
• Must possess the ability to discuss positive and negative situations with these individuals in a manner to ensure that the necessary objective is achieved with a positive outcome.
• Strong communication and interpersonal skills.
• Ability to work variable hours, including on-call responsibilities outside of business hours.
• Proficiency in various software, including Microsoft Word, Excel and PowerPoint.
• QUALIFICATIONS :
• College diploma in a related discipline or equivalent.
  At least two (2) years of related experience.
• WORKING CONDITIONS (physical/mental demands):
• With or without reasonable accommodation, the incumbent must possess the physical and mental capacity to perform the essential functions effectively. In addition to other demands, the demands of the position include, but are not limited to:
• Maintain calm when interacting with authorities, senior management, customers and staff, occasionally in emergency conditions and pressure situations.
• Submit to and meet company standards for background and reference checks and behavioral screening tests.
  Manage multiple tasks simultaneously.
• Processing and being exposed to sensitive and confidential information.
• Regularly use a vehicle to carry out tasks.
• Travel regularly or frequently to various company offices and other locations.
  Lead, motivate, train and mentor staff in a positive manner.
• Read and analyze reports and data, including use of computers.

#AF-QUEBEC

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, were looking for you to join the Securitas team.