Bilingual Customer Experience Specialist Full-time Job
Oct 30th, 2024 at 18:47 Customer Service Toronto 39 views Reference: 10002Job Details
Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Toronto Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time performance by assisting customers at the airport through each touch point of their journey.
If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role.
What your day-to-day looks like
As a Customer Experience Specialist at Toronto airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also:
- Conduct customer check-in, and prepare and issue boarding passes
- Assist pre-boarding customers and provide information on flight schedules and routes
- Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
- Active movement throughout the airport to attend to the assigned work area
Take a look at this video to find out more about the Customer Experience Specialist role:https://youtu.be/aTKy5mJ3fdE
Your benefits
As one of the leading employers in Canada, we like to ensure our employees are well rewarded with arange of benefits including:
- Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
- Choose how you’d work with us. We have both full-time and part-time opportunities available
- We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
- Training and development tools to help unlock your full potential.
Qualifications
Skills and experience required
- Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program
- Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
- Ability to walk long distances and stand for long periods
- Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility
- The ability to work within strict timelines in order tomaintain on-time performance
- Ability to adhere to Air Canada’s attendance and grooming standards
- Previous customer service experience with strong interpersonal skills
- Excellent communication and teamwork skills
- Strong ability to solve problems and find solutions, in line with the guidelines and policies
- Safety and security conscious
- Eligible to work in Canada
- Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.
Linguistic Requirements
Priority will be given to candidate's bilingual in English and French. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi.
Let your career take flight
Don’tmiss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight.
