Brokerage Representative III Full-time Job
Dec 25th, 2024 at 15:37 Customer Service Granby 1 view Reference: 11030Job Details
This position is responsible of process the customs clearance (release) and/or confirm declarations for non-complex to complex shipments guided by the CCBS system and personal skills. This role requires the handling of delivery service and/or import permits requests if required and/or gathering and sending proper documentation to the government. This position assesses all fees for the importation of international packages and performs general brokerage tasks.
Job Type:Full-Time / Permanent
Workdays: Mondayto Friday(must be able to work ALL 5 days of the week)
Shift Hours:8.00 AM to 5.00 PM(must be able to work a minimum of 40 hrs. per week)
Durée du quart de travail: 8hours per day(requires flexibility with Start time)
Work Location:23 Bd de l'Aéroport Bromont, QC J2L 1A3
Hourly Wage: $to be defined
Key Responsibilities and Duties
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Assess duties, taxes, and brokerage fees of imported commodities.
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Ensures assessment of duties and taxes adhere to local Customs and Revenue Agency regulations.
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Contact customers on brokerage related matters.
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Entry the data from the open customer’s files, validate information, credit, and invoicing.
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Collect supplementary information or documentation from customers, drivers, custom and other offices, etc., when required.
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Identify customer profiles discrepancies.
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Answer standard questions and requests from customers, drivers, customs, and other offices.
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Work as team member with other partners: clients, employees, carriers, inbound agents.
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Identify business opportunities.
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Rapid and efficient support; dossiers in order, productivity in number of files prepared.
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Process on time and error free the information.
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Follow operational guidelines; cross-selling.
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Cooperate and assist with internal team members.
Requirements
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Bachelor's degree or International equivalent - Preferred
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Excellent verbal and written communication skills:French 90% / English 10%
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Level of French needed: proficiency
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2 to 4 years of experience in customs operations - Required
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Customs Specialist (CCS) certification - Preferred
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Brokerage certification - Preferred
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Previous experience in a call center environment – Preferred
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In-depth knowledge of customs operations, laws and regulations, and other government departments
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In-depth knowledge of HS system, CUSMA (Canada, US, Mexico Agreement), and permit process
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Intermediate computer skills: Microsoft Office
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Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills
Compensation and Benefits
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2 weeks of paid vacation after one year of service.
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Vision, health, and dental benefits after one year of service.
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Overtime.
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Weekly Pay/ Direct Deposit- Every Friday.
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Immediate access to UPS ‘Employee Discounts’ upon hiring.
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Paid training.
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Pension Plan.
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Free Onsite Parking.
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Opportunity for advancement within a Fortune 50 Company.
