Customer Service Representative - Bilingual (English and French) Full-time Job

Every day, thousands of Nordia representatives provide solutions and build trust with the customers of our professional partners across Canada. Are you interested in new technologies and customer service, and looking for a position that lets you work from home? An opportunity for a Customer Service Representative - Bilingual is now available on our Moncton team.

In this role, you'll provide solutions to customers of Canada's largest telecommunications company, including first-rate advice and expertise on cell phone products and services.

What we have to offer:

• Hourly wage of $18.75 after training (including a bonus of $1.00 per hour worked and a $3 bilingual bonus);
• Significant monthly incentive bonus based on performance;
• Fully paid training and coaching program;
• Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferential pricing on insurance; discounts on telecommunications products and services.

Work from the comfort of your own home (equipment provided) - you can also work from our Moncton centre, depending on your preferences.

In this role, you will:

• Provide direct support to clients regarding their mobile products and services;
• Increase customer satisfaction and loyalty by providing solutions adapted to the problems expressed;
• Promote complementary solutions according to customer's needs and habits.

• Available to work full-time in the following time slots:
  • Monday to Friday, 7:00 a.m. to 12:00 a.m. EST;
  • Saturday from 7:30am to 9:00pm EST;
  • Sunday from 10:00 am to 8:00 pm EST.
• Reside within 100 km of the Nordia centre in Moncton;
• High-speed Internet connection of at least 25 MBPS and a secure, quiet space;
• Excellent communication and interpersonal skills;
• Ability to multi-task in a computerized environment;
• Problem-solving attitude;
• Completed high school diploma or equivalent;
• Bilingualism - you will be required to interact with both French and English speakers in Canada.

Training start date: March 25th

Why Nordia?

People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry. In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada's Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022 and 2023.