Client Service Representative Part-time Job

The Client Service Representative is often the first point of contact for the College and is responsible for setting a positive, professional tone in interactions with all clients.   

Duties and Responsibilities :

CLIENT SERVICE 

• Services availability  

• Payment deadlines for infractions 

• Eligibility for U-pass and or specific parking requirements 

• Responding to complaints and emergencies 

• Assisting clients with access to the required services  

• Validates student information and processes student and staff identification cards 

• Waitlists

• Conducting withdrawals 

• Initiating transfers (parking lot, Lockers) 

• Initiatingrefundrequests 

• Supporting appeals process 

• Provide information on service availability which includes: 

• Parking 

• U-Pass

• Student/Staff and Alumni cards 

• Lockers 

• Determining outstanding accounts and encumbrances 

• Accepting payments for parking, lockers, and card services  

• Reconciling and balancing daily transactions 

CLERICAL 

• Creating and updating student, staff, guest records

• Entering data, in Parking management software, GeneSIS, and Card productions software

• Responding to emails and phone calls

• Assisting clients with form completion

• Assisting clients with form completion

• Provide campus directions

• Running required reports

Processes 

• Demonstrates correct methodologies, processes, and procedures of new full-time and part-time staff  

• Other Duties as Assigned 

Required Qualifications:  

• One (1) year certificate related to business, office administration, marketing or related industry

• Minimum of three (3) years experienceof practical experience in a “high demand” client-service setting in an educational institution or equivalent experience in a similar setting.  

• Work experience in a complex detail-oriented, customer service-driven computerized office setting.  

• Experience in Microsoft Outlook, Word, and Excel   

*Position is paid at Clerk, Payband D-Comparator