Collections Coordinator Full-time Job

Closing Date: 08/13/2024

Reporting to the Supervisor, Collections, the successful candidate will be an integral member of the Collections team. This team is responsible for the collection of miscellaneous City Accounts Receivables, Provincial Offence Act fines, Property Taxes and the Municipal Accommodation Tax.

Duties and Responsibilities

• Post and track remittances;
• Perform monthly reconciliations for various areas;
• Identify and monitor delinquent accounts and determine applicable collection activities;
• Prepare an analysis to monitor, measure and report on the various types of accounts to provide regular updates;
• Act as a point of contact for key stakeholders;
• Provide quality customer service by responding to internal and external customer inquiries;
• Prepare and issue all related correspondence;
• Maintain and update information regularly;
• Calculate penalty and interest charges and apply to property tax accounts where applicable;
• Negotiate payment arrangements with customers on accounts in arrears;
• Coordinate with Legal Services for the resolution of any collection issues and legal action;
• Establish an annual audit process and oversee external auditors in the delivery of the audit program;
• Oversee the appeal process and write-offs;
• Perform other duties as assigned.

Skills and Qualifications

• Completed post-secondary degree/diploma with a focus in finance, accounting, business, public administration or a related field;
• Minimum four years related experience in customer service, credit and collection;
• Previous experience in municipal taxation, provincial fines, accounts receivable and/or bankruptcy is an asset;
• Completion of the Municipal Tax Administration Program is an asset; 
• Knowledge and understanding of relevant legislation, procedures, by-laws and policies including but not limited to the Municipal Act, Provincial Offence Act, and Collections;
• Exceptional verbal and written communication with the ability to handle sensitive and controversial issues with tact and diplomacy;
• Excellent interpersonal and negotiating skills with an emphasis on customer service;
• Strong technical, research, analytical and report writing skills an asset; 
• Proficient computer skills specifically with SharePoint, Excel, Word, Outlook and WebEx;
• Experience with SAP, TXM Tax Manager, INFOR, CAMS, ICON, Crystal and Municipal Connect is an asset;
• Demonstrated organizational and time management skills to meet deadlines and work under pressure;
• Must be flexible with rotation of duties and hours of work;
• Ability to manage a variety of duties simultaneously and effectively;
• Hybrid work environment with regular attendance at City Hall.