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Clio is a legal technology company headquartered in Burnaby, British Columbia. It offers law firms cloud-based software that handles various law practice management tasks including client intake, contact management, calendaring, document management, timekeeping, billing, and trust accounting.

2 Jobs Found

Account Executive, SMB Full-time Job

Clio Ltd.

Sales & Retail   Vancouver
Job Details

Our Account Executive team is the engine that drives our business development efforts to close. They proactively look for new opportunities, provide sound advice, give product demonstrations, and offer solutions to complex problems using strong business acumen and resourcefulness. They do it quickly, efficiently, and flawlessly; while continuing to revolutionize an entire industry.

What you’ll work on

  • Uncover new business opportunities, leveraging prospecting skills and relationships to build lasting partnerships with Law Firms in your assigned territory 

  • Convert qualified opportunities using phone, email, and product demonstrations

  • Use Salesforce to manage all sales activities 

  • Accurately forecast monthly sales pipeline weekly 

  • Take ownership of your territory, managing the sales cycle for all inbound and outbound opportunities

  • Collaborate with qualifying teams to strategize on opportunity generation within your territory 

  • Conduct discovery calls and product demonstrations to recommend the product solution that best fits each client’s needs 

  • Collaborate with cross-functional teams to ensure customer expectations are met with Clio’s product offerings

  • Stay up-to-date with industry trends and adapt your sales strategy to position Clio best in your territory.

What you bring:

  • Minimum of 3 years of sales experience, including closing deals

  • Minimum of 1 year of SaaS, full-cycle sales experience preferred 

  • You have a track record of success developing and managing both an inbound and outbound pipeline effectively 

  • Experience preparing and taking the lead on product demonstrations 

  • Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels

  • You are self-motivated, creative, organized, and process-oriented

  • Experience using tools such as Salesforce, Salesloft, ZoomInfo, SalesNav or similar is a plus 

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

  • The expected new hire base salary range for similar roles within Clio is $53,600 - $94,800 CAD. The expected new hire commission range for similar roles within Clio is $53,600 - $94,800 CAD. The opportunity to earn commissions beyond the stated amounts is possible as commission earnings are uncapped.

  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

  • Hybrid work environment, with encouragement for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. 

  • Flexible time off policy, with an encouraged 20 days off per year.

  • $2000 annual counseling benefit

  • RRSP matching and RESP contribution 

  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
     

Please note that the expected new hire salary range provided is derived from a group of like roles within Clio. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. 

  • Flexible time off policy, with an encouraged 20 days off per year.

  • $2000 annual counseling benefit

  • RRSP matching and RESP contribution 

  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $63,200 to $94,800 CAD and the expected commission range is $63,200 to $94,800 CAD. The opportunity to earn commissions beyond the stated amounts are possible as commission earnings are uncapped. Please note there are a separate set of salary bands for other regions based on local currency.

Account Executive, SMB

Clio Ltd.
Vancouver
  Sales & Retail Full-time
Our Account Executive team is the engine that drives our business development efforts to close. They proactively look for new opportunities, provide sound advice, give product demo...
Learn More
Apr 15th, 2024 at 10:18

Customer Support Specialist Full-time Job

Clio Ltd.

Customer Service   Vancouver
Job Details

We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices.

What your team does:

This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing the value of Clio products with our customers. Our team members are smart, engaged, resourceful and driven. They live into our values by thriving as a team, approaching situations with optimism and a solutions-oriented, human-centred mindset to help each other and help our customers win. We intentionally foster a unique contact centre culture built on empowerment and accountability by hiring great people and getting out of their way.

Working Hours:

This is a full time, permanent position. Our Customer Support Specialists work with a flex shift model; this means you will be given a 90 minute window in which your shifts will start and end. The start time may change day to day within that window however you will always know your shifts two weeks in advance. 

For example, if your flex shift is 9-10:30am PT, you will never start before 9am PT or later than 10:30am PT, and will work an 8 hour shift from that start time.

Our shift requirements for new hires change on a regular basis to meet business requirements, but could start as early as 6am PT and end as late as 8:30pm PT.

Your Talent Acquisition Specialist will be happy to explain more should you connect with them. 

What you'll work on:

  • Handling a high volume of inbound requests by phone, chat, and email with a focus on making the customer experience as effortless as possible;

  • Becoming an expert in all of Clio’s features and functionality with the ability to speak to the additional value that Clio provides; 

  • Methodically troubleshooting technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product and Customer Success teams;

  • Confidently handling a wide variety of inquiries, providing guidance, needs-based solutions and proactively identifying the customers next challenge to help them get the most out of working with Clio;

  • Coaching our users to leverage self-serve resources and group training opportunities;

  • Identifying when a customer is a fit for additional products or services, and connecting them with the appropriate team to discuss options further;

  • Capturing feedback on the product for use by our Product team;

  • Owning your own development and career growth to get better everyday! 

What you bring:

  • Confidence in your ability to connect with a wide range of people and love for working with customers of all skill levels and personality types;

  • Excitement about finding new and complex problems to solve;

  • Tech-savviness and excitement to dive into learning new platforms;

  • Strong verbal communication skills, ability to express yourself in a clear, concise, and empathetic manner;

  • Patience, compassion and understanding;

  • Curiosity to strive to continuously improve and learn;

  • Ability to thrive at multitasking and prioritizing in a fast-paced environment;

  • Excellent writing skills, and the ability to write in a professional tone with little to no grammatical or spelling errors;

  • Self-driven attitude and willing to take initiative to grow your skills;

  • Fun, outgoing, and engaging personality - and love to work as a cohesive team.

Serious bonus points if you:

  • Have customer focus at your core and are eager to make a career out of helping clients be successful;

  • Have experience working with web-based/SaaS applications;

  • Are familiar with Zendesk or similar CRM software;

  • Are familiar with Legal or other professional service industries;

  • Are flexible and open to working evening and night shifts;

  • Are proficient in Google Suite and Microsoft Office;

  • Are proficient in Windows and/or Mac operating environments.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. 

  • Flexible time off policy, with an encouraged 20 days off per year.

  • $2000 annual counseling benefit

  • RRSP matching and RESP contribution 

  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Customer Support Specialist

Clio Ltd.
Vancouver
  Customer Service Full-time
  55,000
We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices. What your team does: This team is high ene...
Learn More
Apr 15th, 2024 at 10:14