Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Basic function:

• Performs operational and/or administrative duties of a complex nature, using a variety of software applications.  These positions require a high level of accuracy due to consequence of error and fines/penalties to the Company and/or loss of revenue. This position requires initiative and judgment. 

Tasks / responsibilities:

• Create tables, graphs and prepare spreadsheets.
• Sort and merge documents, reports, etc.
• Research data and prepare reports
• Edit and proofread
• Work under pressure
• Prepare, maintain, validate, input, and update data/files, records, documents, manuals, etc.
• Receive, index and revise manuals or data
• Prepare correspondence
• Receive and direct all incoming calls
• Provide assistance for outgoing calls, e.g. directory assistance, calling card
• Refer external customers to appropriate areas, e.g. departments, employees
• Assist other employees in the department
• Arrange ground transportation for internal/external customers, e.g. taxis
• Arrange travel and appointments
• Liaise with internal/external customers
• Research, resolve, and respond to internal/external customer issues and queries, verbally and/or in writing
• Work with minimal or no supervision
• Design, compose, format and produce correspondence, reports and documents using a variety of software applications
• Prepare third party billings
• Handle cash/cheques and related documentation
• Verify and process invoices, claims and/or expenses 
• Coordinate and make necessary arrangements for presentations, seminars, training sessions, interviews, etc.
• Build, update and maintain schedules and staff rosters
• Organize and prioritize workload to meet deadlines
• Comply with Government Regulations, Company Policies, Collective Agreement and procedures
• Administer Collective Agreements
• Control distribution and maintain Company and technical publications
• Maintain a high level of accuracy
• Operate specific department/Company software programs
• Develop and maintain schedules
• Maintain confidentiality at all times
• Maintain and develop accurate maintenance and/or technical records
• Audit records
• Monitor equalization of overtime
• May be required to perform other related duties which do not affect the nature of the job

Task allocation may vary from one department to another

In addition to the above, may be required to perform the Tasks / Responsibilities as outlined in Assistant Coordinator and Coordinator Levels.

Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
• Training and development tools to help unlock your full potential.

Qualifications

Education:

• High School graduation

Skills / knowledge:

• Good interpersonal skills
• Good communication skills, both written and verbal
• Intermediate knowledge of Microsoft Office applications
• Proficiency in spelling, punctuation and grammar
• Knowledge of aircraft terminology
• Aptitude for math
• Aptitude for accuracy and detail

Experience:

• Minimum 2 years office experience

Specific requirements:

• Some positions require the ability to take minutes
• Some positions require Licenses, e.g. Driver’s, MOT, AVOP etc.
• Some positions may require lifting and climbing.
• Some positions may require shift work and/or work staggered starting and stopping times 
• Some positions may be exposed to weather conditions
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position

Posting End Date: May 15, 2024

Linguistic Requirements

Priority will be given to candidates that are bilingual in English and French. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.

Reporting to the Senior Director, Human Resources, this position delivers on a full range of Human Resources programs and activities in support of their dedicated branches. 

Key Functions and Responsibilities:

• As primary contact person, for people leaders and employees, provides guidance and expertise on the interpretation and implementation of human resources processes, programs, and policies in alignment with corporate goals and employment legislation.
• Supports the implementation and maintenance of various HR initiatives including compensation programs, talent management, performance management, and the interpretation and consultation of various assessment related tools.
• Provides Managers with tools, information, and guidance to address employee issues in a consistent, equitable manner.
• Implements specific HR programs in accordance with the needs of the branch and corporate expectations.
• Contributes to the development of HR metrics and monitors such to understand and act on trends.
• Provides support and guidance to their respective branches (in partnership with their HRM) in the organizational restructuring process including the development of job descriptions, compensation review and terminations.
• Develops and maintains productive and collaborative relationships throughout the business; demonstrates empathy, professional credibility, and confidentiality at all times.
• Engages actively in the processing of all transactions including but not limited to: employee movement, staffing requisitions, job description revisions and translation, Consultant processing, HR reporting and database management, liaising with the HR Centre of Excellence (COE), developing and maintaining org charts.
• All other HR duties as required.

Qualifications

• Undergraduate degree in related field or HR certificate or equivalent experience
  
• HR Professional designation (asset)
  
• 3+ years HR experience as a generalist, providing advice/guidance to Management on HR policies, federal laws, issues, etc.
  
• Knowledge of employment law
  
• Ability to read situations/people quickly and accurately in order to best approach the issue at hand 
  
• Can easily identify strengths & competencies of individuals and assess fit within the organization and team.
  
• Experience working with people at various levels within a complex organization.
  
• Excellent organizational skills; 
  
• Strong knowledge in Excel, Powerpoint, Word;
  
• Strong inter-personal skills;
  
• Adaptable and ability to work flexible hours as required/directed;
  
• Some travel may be required.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Bilingual (English and French)