Join our Customer Support Operations team as a Service Support Representative, where you'll play a crucial role in managing customer service, repair projects, and technical support. Your responsibilities include providing expert guidance on service requests, troubleshooting issues, and ensuring efficient repair processes while prioritizing customer satisfaction.

Job Description:

• Provide expert advice and troubleshooting for customer service requests
• Develop repair scopes and estimates, ensuring timely completion
• Manage warranty repair processes and compliance with service policies
• Coordinate with stakeholders to plan and schedule service jobs effectively
• Maintain clear communication with customers and stakeholders throughout the process

Qualifications:

• 2+ years' experience in technical service, preferably with Caterpillar products
• Technical training in Heavy Equipment Technician (HET) or similar field is preferred
• Strong communication skills, both verbal and written
• Mechanical aptitude and project management experience
• Proficiency in Microsoft Office applications, particularly Access, Excel, and Word

Note:

• Fort McKay shop
• 7x7 rotational shift, 12 hour days
• Permanent, full-time position with competitive salary
• Comprehensive benefits package and retirement savings options
• Training opportunities provided