Service Support Representative Full-time Job

Join our Customer Support Operations team as a Service Support Representative, where you'll play a crucial role in managing customer service, repair projects, and technical support. Your responsibilities include providing expert guidance on service requests, troubleshooting issues, and ensuring efficient repair processes while prioritizing customer satisfaction.

 

 

Job Description:

• Provide expert advice and troubleshooting for customer service requests
• Develop repair scopes and estimates, ensuring timely completion
• Manage warranty repair processes and compliance with service policies
• Coordinate with stakeholders to plan and schedule service jobs effectively
• Maintain clear communication with customers and stakeholders throughout the process

 

Qualifications:

• 2+ years' experience in technical service, preferably with Caterpillar products
• Technical training in Heavy Equipment Technician (HET) or similar field is preferred
• Strong communication skills, both verbal and written
• Mechanical aptitude and project management experience
• Proficiency in Microsoft Office applications, particularly Access, Excel, and Word

 

Note:

• Fort McKay shop
• 7x7 rotational shift, 12 hour days
• Permanent, full-time position with competitive salary
• Comprehensive benefits package and retirement savings options
• Training opportunities provided

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.