Job Summary

Responsible to perform customer service, administration and building maintenance duties.  This position will respond to general facility inquiries including; room layouts and setups, print daily reports, clean and strip floors, waste collection, general cleaning, maintain equipment and outdoor areas and operate all facility equipment (including floor machines and building HVAC controls, if applicable). Responsible to ensure City By-laws, (e.g. no smoking in areas, proper parking) and regulations governing the sale of alcohol are followed and to disarm or secure the building upon opening or closing.

Duties and Responsibilities

• Provides up to date information on customer inquires both over the phone and in person at the front desk, ensuring a professional and friendly manner at all times.
• Educates on facility rules/by-laws, trouble shoots with customers, ensuring adherence to City rules and regulations.
• Follows and adhere to all Divisional Cash Handling policies/procedures, including building-site specific procedures and inventory controls.
• Responsible for the preparation of the end of shift/day Daily Facility Reports items
• Ensures a clean environment at all times by performing cleaning duties such as mopping, sweeping, trash collection, and disinfecting
• Assists with heavy cleaning such as stripping and waxing floors
• Assists with set up and tear downs for programs and rentals
• Ensures a safe environment at all times by clearing snow, enforcing rules, performing safety checks and reporting any safety concerns.
• Completes painting and special projects as identified by full time staff
• Checks functions in the facility and reports any issues to the full time operations staff
• Responsible for Opening and Closing procedures for the facility
• Conducts Building Inspections (Entrance logs, Weekly Fire Inspections, AED inspections, First aid kit inspections, Emergency Systems inspections (Generator)  
• Assist with Workplace inspections (JHSC) & QMS monthly inspections.
• Monitor and Submit service requests (FPM) & Notify superiors. 
• Maintains Internal bookings through our internal calendars
• Operational Troubleshoot (Reset Electrical breakers, Av Troubleshoot, BAS Controls)
• Access to view and print ACTIVE net (internal software) for external rentals
• Being a liaison with the various internal/external stakeholders

Skills and Qualifications

• Emergency First Aid/CPR B certification
• WHMIS certification
• The successful candidate should possess strong interpersonal and communication skills for working in a multi-tasking customer service environment
• Computer experience in Outlook, Word, Excel and Registration software, along with experiences in cash handling are deemed an asset
• Previous experience and the ability to do physical work in a variety of climatic conditions