The ideal candidate is an experienced Medical Coordinator who possesses excellent communication and client service skills. The role is primarily responsible for obtaining medical laboratory reports, fulfilling prescription requests, answering phones and administrative work for the Year Round Care Team.

The Accountabilities:

• Coordinate follow up care from the Year Round Care appointments including follow up appointments, prescription renewals, and results.
• Work with Year Round Care Physicians and Nurse Consultants in managing client care
• Respond to all communications including e-mails and phone calls regarding patient inquiries
• Assist with organization and tracking of medical reports and results
• Coordinate with other clinic staff to ensure exceptional delivery of service
• Other administrative duties as required
• Results Management including distribution of results to Physicians and Nurse Consultants
• Assist with administrative functions like chart preparation, chart pulls, faxing, scanning and mailing of results to patients and to facilities
• Read and interpret physician notes
• Answer Year Round Care line

There is no face-to-face patient contact in this role; the primary interaction with patients is through the telephone or by e-mail so the successful applicant must have similar experience. The role is well suited to candidates who have demonstrated the ability to thrive in a changing environment, have excellent organizational skills, an ability to prioritize and work independently and have experience working with multi-disciplinary teams including nurses and physicians.

The Requirements:

• 1-2 years Medical Office experience
• Medical Office Administration diploma
• Excellent written, verbal and electronic communication skills
• Intermediate level in MS Word, Excel, and Outlook
• Prior switchboard or reception experience is an asset
• Exceptional client service skills
• Sound knowledge of medical terminology and laboratory results

This is a 6 month contract role with full-time hours. The position will be remote while we continue to navigate the current global pandemic, it may require partial or full on-site requirements in future. This role is primarily scheduled during business hours Monday - Friday 9:30am-6pm.

Our benefits:

Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.