• Count Narcotics with night registered staff. Shift report at the nursing station. Do initial rounds on the unit.
• Review PSW assignment (Assign fire runner) and participate in fire drills. Participate in fire drills and debrief after fire drills monthly.
• Check the daily planner/ communication book for any resident appointments,  any requests or needing follow-up
• Check and document vaccine, specimen, Medication, and water temperature if no RN is present in the unit.
• Distribute iPad and other supplies to PSW, with signage, and upon return  Ensure all PSW wear name tags.
• Communicate with PSW and plan if any lab specimens are needed to collect, such as urine specimens.
• From the 1st-7th day of each month, remind PSW to weigh residents during their bath days
• From the 8th-10th of each month, check the weight list to see residents who needs to be re-weighed
• Complete medication administration and treatment administration.
• Check blood sugar and administer insulin as per e-mar. Observe for any adverse reaction and effectiveness.
• Supervise dining room at breakfast and lunch. Assist with feeding. Do not administer medication in the dining room without an order.
• Complete hydration assessment for residents reported to have decrease fluid intake, send dietary  referral if necessary
• Attend all care plan meetings and IDTC (Ensure primary PSW attends the IDTC), admission /re-admission, and initiate PSW tasks in POC, Complete medication reconciliation, admission noted and all assessments. Ensure a 24-hour care plan is initiated.
• For any new admission, complete progress notes and vital signs for the first 72 hours. Complete other admission assessments as necessary.
• Verify POC documentation during and at the end of the shift and clear the dashboard alerts after interventions are complete and documented in progress notes.
• During MD days, prepare problem list/update if necessary. Assist MD with rounds
• Process physician orders and quarterly med review that needs follow-up and second signatures.
• Complete weekly skin and wound assessment and treatment.
• Complete the 24hr infection control surveillance sheet for any resident with symptoms of any infectious disease. Ensure PPE and signage are in place and notify family, ICP/DOC, or manager on call.
• Complete 24hr unit report/ census. 
• Keep bath and weight schedule updated
• Complete performance appraisals for PSW, Orientate, mentor and train new staff, including PSW, Complete all education online and attend in-services.
• Collecting data for indicators (e.g., infection, restraints etc.)
• Ensure compliance with Extendicare’s policy/procedures/LTCHA legislative, and CNO standards.
• Follow up with families/residents/staff on any arising issues, address any concerns
• Report any resident/family /staff concerns to the RN Supervisor/CC/DOC
• Obtain report from PSW  and complete all documentation in PCC
• Re-stock medication and treatment carts for the incoming shift  
• Give Shift report (24 hours report must be given during shift report ) with evening staff. Count narcotics with evening staff.

Any other duties as assigned by supervisor or delegate. Ensure compliance with Extendicare’s policy/procedures, LTCHA, OHS legislative, CNO standards and as per job guidelines.

Reporting to the Administrator, the Support Services Manager manages the housekeeping, laundry and maintenance departments to achieve high standards of cleanliness and sanitation, to provide quality linen service, and to maintain a safe, well-functioning physical plant, all within ECI’s policies and procedures, and all applicable standards, legislation and regulations.

RESPONSIBILITIES

• Maintain all aspects of hiring and performance management of departmental staff; scheduling; staff development, including identification and delivery of department-specific orientation and training.
• Supervision of contractors’ work to ensure fulfilment of contractual obligations.
• Preparation and management of departmental budgets; inventory management and control, including purchase of departmental supplies and equipment.
• Maintenance of departmental policy and procedure manuals; full participation in leadership team activities and responsibilities, including participation on teams and committees, and reporting.
• Contract tendering in consultation with ECI consultants, and with approval of Administrator.
• All aspects of management of quality and quantity of services and products provided/ produced by departmental staff.
• All aspects of departmental safety program management, including preventative maintenance, and repair of equipment.
• Maintenance of records, statistics, and reports in accordance with ECI and home policies, and all applicable legislation and standards.

QUALIFICATIONS

• Post-secondary degree or diploma required
• Knowledge of evidence-based practices and/or, if there are none, prevailing practices relating to housekeeping, laundry and maintenance, as applicable
• Minimum of two (2) years experience in a managerial or supervisory capacity
• Environmental services certificate in a recognized program
• Experience in management of human and financial resources an asset
• Experience in a long-term care setting, an asset
• Formal training in building maintenance or Operator B Certificate, an asset.
• Health and safety certification, an asset.
• Ability to communicate effectively, both verbally and in writing.