Digital HR Specialist Full-time Job
Human Resources FrederictonJob Details
As a Digital HR Specialist, you will be a part of a Global team specializing in our Global HR Systems, such as SuccessFactors, SAP ECC and ServiceNow. As part of a team of Digital HR Specialists you will act as a Super User or subject matter expert of our HR technology, delivering front line support, providing consultation on how HR processes and technology intersect, and solving business problems via the delivery of technology improvements, either independently or as part of a team.
This role is based out of one of our Employee Experience Centres in a hybrid work setting, where two days a week will be spent in office.
How You’ll Add Value:
- Manage our operational issues case queue by investigating and troubleshooting problems arising within our Global HR system landscape, ensuring an appropriate resolution or path forward is identified and documented, and end users are kept up to date on progress of their issue.
- Validating elevated access requests and provisioning appropriate role-based permissions to our HR Systems to prevent any data breaches.
- Reinforcing our security model through process and controls (i.e. audits). Building, changing and deploying security model changes that have been approved via governance.
- Leading business stakeholders through release upgrades by helping to identify and understand impacts of changes and focusing testing or change management activities around this.
- Understanding impact of system changes to develop test scripts and/or execute testing and solution validation alongside end users. Clearly articulating these changes, identifying where additional communications, training or documentation may be required and delivering.
- Successfully managing the execution of identified improvements related to our HR systems in an efficient and effective manner – ensuring business requirements are fully understood and documented from stakeholders, an appropriate solution is identified and socially or technically validated, and that appropriate change management and communication processes are followed.
- Driving internal continuous improvement by identifying opportunities for enhancement in your respective portfolio and contributing to the improvement process.
- Keeping system, team and process related documentation up to date and relevant.
- Participating in HR projects as required including research and preparation of documents, testing, implementation of recommendations and planned sustainment of products.
About You:
- Min. 2 years of experience is equivalent required
- Bachelor or Master degree in Human Resources Management/Information Technology or a related discipline preferred
- Experience working with SAP SuccessFactors and ServiceNow or similar HR tools
- Advanced knowledge of Excel and MS Office tools
- Strong critical analysis of problems, process design thinking and interpersonal skills
- Ability to effectively prioritize and manage time to deliver on commitments
- Ability to work effectively and collaboratively with a geographically dispersed team
- Fluent in English
