Representative, Customer Care Part-time Job
Customer Service ThoroldJob Details
Posting End Date:
October 11, 2024
What You Will Do:
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Responsible for the maintenance of mass market billing accounts including call handling of general customer requests/needs, billing inquiries, collections, moves and the investigation of billing exceptions/disputes. Inquiries may range from routine and straightforward tasks to more complex issues.
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Representative will operate according to performance standards and expectations to ensure customer service quality, effectiveness, and efficiency.
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The incumbent is required to be flexible and adaptable to complete any and all tasks and activities associated with their skill set(s), i.e., inbound/outbound calls, correspondence and billing adjustments.
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Accurate completion of all processes, procedures, and follow-up for the type of customer account being worked.
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Respond to all customers’ communications (i.e., letters, mail, faxes, emails, chat, inter-department inquiries).
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Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets.
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Complete other tasks and activities as business needs dictate.
Who You Are:
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Secondary school education or equivalent.
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Minimum 3 years of clerical and customer contact experience required.
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Proven verbal and written communication skills.
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Ability to exercise good judgment with minimal supervision.
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Knowledge of Customer Information Systems is an asset, including SAP and Kubra.
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Excellent analytical skills, decision making ability, negotiations and problem-solving skills.
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Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.
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Excellent interpersonal skills and ability to function within a team.
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Ability to plan and use time effectively.
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Flexibility with respect to shifts.
Preferred:
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Mass market billing experience is an asset.
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Experience in a call center environment preferred.
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Bilingualism is an asset.
