Guest service agent Full-time Job
Hospitality TorontoJob Details
Job Description
- The candidate will be responsible for registering arriving guests and assigning rooms.
- The candidate will be responsible for processing group arrivals and departures.
- The candidate must accept, cancel, and change room reservations.
- The candidate must provide information on hotel facilities and services.
- The candidate must provide general information about points of interest in the area.
- The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
- The candidate must balance cash and complete balance sheets, cash reports, and related forms.
- The candidate will be responsible for maintaining an inventory of vacancies, reservations and room assignments.
- The candidate must adhere to emergency and safety procedures.
- The candidate must perform clerical duties such as filing, photocopying, and faxing.
- The candidate must answer the phone and relay calls and messages.
- The candidate must assist clients/guests with special needs.
- The candidate will be responsible for contacting customers to deliver requested wakeup calls.
- The candidate must provide excellent customer service.
Job Requirements
- The candidate should be fluent in English language.
- The candidate must have a certificate of Secondary (high) school graduation.
- Candidate having experience is an asset.
- The candidate should be client focused.
- The candidate should be dependable.
- The candidate should have effective interpersonal skills.
- The candidate should have good judgemental skills.
- The candidate must be well-organized.
- The candidate should be reliable.
- The candidate should be a good team player.
Work setting
- The candidate should work in staff accommodation that offers live-in accommodation when an employer provides a housing offer to its employees.
- The candidate should work in a hotel, motel, or resort with additional sports and leisure facilities framed in a natural environment that attracts visitors beyond the room.
Experience and specialization
Computer and technology knowledge
- The candidate must be familiar with Multi-line switchboard, Word processing software, Computerized bookkeeping system, Central reservation system (CRS) and Spreadsheet.
Additional information
Work conditions and physical capabilities
- The candidate should have an eye for details.
- The candidate should be able to work in fast-paced busy environment.
- The candidate must be willing to work in a standing position for extended periods of time.
- The candidate should be willing to work under pressure.
Benefits
- The candidate will receive on-site housing options and other benefits.
How to Apply
Kindly use the given options to submit your application, if you are interested.
By email