Banking Customer Service & Sales Representative Full-time Job
Customer Service Prince GeorgeJob Details
The primary focus of the Banking Customer Service Representative is to provide exceptional customer service and be responsible to open products and services for new and existing clients without lending requirements by engaging clients in conversation and explore potential opportunities to provide a full-service solution.
-
Deliver outstanding customer experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner. Transforming their banking experience into something memorable, rewarding and financially satisfying.
-
Proactively identifying customer needs to uncover opportunities to be crucial to their financial success through referrals to Account Managers.
-
Testing your accuracy and attention to detail with large volumes of transactions, cash handling, inquiries, and interactions.
-
Exercising your financial smarts – helping clients understand banking products in a way that promotes enthusiasm and true comprehension.
-
Learning and expanding your knowledge in a way that contributes to your branch’s success.
-
Spreading positive vibes and collaborating with a team you’re proud to be a part of.
Requirements
-
Some post-secondary classes and ideally 1 year of customer service experience coupled with a strong desire and commitment to learn and grow a career in the financial sector!
Languages
-
Fluency in English (written and oral fluency).
Skills
-
People first approach. You are all about people. Be it your clients or your colleagues – you like communicating and connecting with others to provide solutions and build real, lasting relationships.
-
Business focused. You’re able to see the bigger picture. Your client focus allows you to anticipate clients’ needs to go beyond expectations and drive opportunities to genuinely help others while growing business.
-
Agile. You are energized when faced with ambiguity and can adjust your approach - with people and problems - to respond efficiently and effectively in changing conditions.
-
Entrepreneurial. Being accountable and taking ownership of your actions and their results is something you pride yourself on.
-
Accurate. You’re very detail oriented. Accuracy is a practiced skill of yours and doesn’t diminish in a fast-paced, changing environment.
-
Knowledge seeking & growth minded. You’re a self-starter. You ask questions, are eager to learn and have a real interest in banking and how people spend and use their money.
-
Technologically sound. You’re computer savvy – enough to move around MS Office Suite and other programs with ease.
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
Closing Date:
* Position closes at 12:01am on the close date identified below.
02/28/2025