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The Inside Sales Representative professional will be responsible for retention and churn reduction of assigned account base for The Day & Ross Transportation Group. Additionally for the acquisition of net new accounts for General Freight and lead generation across all divisions.

As an Inside Sales Representative you will be responsible to maintaining good relationships with internal and external contacts.  Pleasant, professional and confident demeanor on phone and in person.

How You'll Help:

• Extensive cold calling for net new customers and grow existing customer revenue. 
• Calling on inactive accounts to reactivate shipping with Day & Ross. 
• Manage day-to-day relationship of assigned customer base by developing a value-add relationship with key decision maker/buyer.
• Follow the Inside Sales process to achieve success. 
• Meet and exceed assigned sales goals.
• Provide prospects/accounts with the benefits, pricing, transit time and any other information needed to secure the business.
• Proactive thinker with the ability to correctly anticipate and identify customer needs, decisively solve problems, generate new ideas and implement plans to meet customer requirements.
• Capture of accurate and complete information in Salesforce CRM system. 
• Telephone skills and manners are essential to building strong relationships with existing customers in short time frame. 
• Maintain a sales focused mind-set while using tact, courtesy, and diplomacy to gain trust of prospects when cold calling to solicit business.
• Other related duties as may be required. 

Your Skills & Experience:

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Two (2) years previous Transportation experience is preferred, various roles within transportation would be beneficial. A minimum of two (2) years cold call sales experience preferred with a proven track record of success with enthusiasm for cold-calling. 
  • Must be able to handle rejection and continue towards objectives with resiliency. 
• Must be goal oriented, self-driven to attain results regardless of the obstacles or circumstance.
• Exceptional verbal communication skills are essential. 
• Computer skills – MS products, Salesforce, AS400, web based programs.
• Demonstrated customer relationship skills.
• Strong conflict resolution skills.
• Able to work deadlines in highly transactional environment.
• Able to work on an engaged sales team and make positive contributions. 
• Results oriented.

Hours: Monday - Friday 2pm - 10pm (Cover for 5pm -1am shift 2-3 weeks per year)

The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

How You’ll Help: 

• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
• Broker payroll processing including the inputting of City Drivers payroll in the terminal; confirmation of information provided by brokers and data entry for the terminal; providing brokers with invoice copies; and fielding inquiries as to payroll discrepancies.
• Welcome clients; ascertain nature of business and direct clients to appropriate managers and employees
• Schedule driver appointments.
• Send appointment requests via fax, email, and telephone.  Update system with appointment information.   Manifest and arrange appointments.
• Input pick up BOL’s and update POD’s.
• Pick-up Bills and POD’s: Enter bills and POD’s. Upload and edit EDI files. Ensure COD and cash shipment payments are received before tendering to agents.
• Agent Freight: Tracking and updating system information on shipments for agent delivery.
• Reports: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering.
• Call customers regarding appointment change, status, issues regarding appointment. 
• Log customer interaction consistently and accurately in AS400. 
• Redirect documents intra- and inter-terminal as well as to customers as needed
• Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees
• Attend meetings, take notes, and follow up on decisions within area of responsibility
• Order office supplies and maintain inventory for the terminal
• Create manifests, verify the weight for all LTL loads, load trailers, ensuring that the number of boxes/ shipments, weight and dangerous goods information is correct and complete
• Prepare manifests for trucks crossing from Canada to US border and vice versa
• Assist drivers with preliminary paperwork information such a bill of lading, trip envelops and border crossing procedures
• Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present
• Gather, enter, and update data to maintain software database on daily basis as appropriate, establishs and maintain files and records 
• Ensure that correct information about missed pickups and deliveries is rescheduled
• Mentor and train office staff in procedures and in use of current software
• Assist with data entry
• Dispatch some night runs/shifts, and extend vacation coverage for dispatch

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Computer literate in Excel and Word
• Equipment knowledge is an asset
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies
• Results focused
• Exceptional interpersonal and leadership skils to manage demands and resolve issues with drivers, coworkers, etc.
• Must have a strong sense of urgency
• Good communication skills
• Must be able to work under a flexible work schedule 
• Must be a hands on operator, trainer, coach and mentor
• Must be able to build and maintain relationships

This is a permanent part-time position.  The starting salary is $20.27/hour as per the collective agreement (Customer Service Agent PT) with a $2.50 premium per hour

Responsibilities:

• Perform shipment tracing and World Tracer transactions.
• Prepare records and documents using multiple Cargo systems.
• Perform data entry in multiple Cargo systems.
• Deal with customer complaints regarding lost, mishandled, delayed or damaged shipments.
• Perform lost and found functions and cargo services. Determine cargo rates and routings, shipping procedures, cargo check-in and delivery.   
• Work on a cloud-based CRM system to reply to customer interactions through telephone and email.

 Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
• Training and development tools to help unlock your full potential.

Qualifications

• Have excellent computer skills, knowledge of Microsoft products preferred.
• Have excellent communication skills, able to work with peers and customers by building solid relationships.
• Customer service oriented, organized, and excellent at managing time.
• Available for shift work and irregular work hours - early mornings, evenings, weekends, and statutory holidays.
• Canadian citizen or have landed immigrant status.
• Possess a valid driver’s license.
• Available to travel and attend a 2–4-week initial full time mandatory training program off site.
• Able to lift heavy objects unaided and repetitively weighing up to 70 pounds (32 kilograms).
• Willingness to work under various climatic conditions.
• Capacity to work within strict timelines to maintain on-time departures while ensuring safety at all times.
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position

Linguistic Requirements:

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. 

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. 

This position reports to the Pharmacy Manager and is responsible for receiving, preparing and delivery of Rx accurately and timely. Ensuring adequate inventory levels to meet patient’s needs, and counsel with appropriate documentation to all patients. Provide friendly, positive and pro-active interaction with all internal and external customers as well create awareness and educate customers through public relations.

What you'll do

- Prepare, dispense and control medications accurately and timely to patients
- Ensure medication and over the counter supplements inventory levels is adequate to meet patients’ needs
- Counsel of patients in regards to new and additional medications in a friendly, positive and pro-active interaction
- Create awareness and educate customers through public relations (public health days, clinics, etc.)
- Provide timely and positive resolution to patient’s needs and Doctor’s requests/issues
- Review and control costs at all levels within Loblaw Pharmacy (dispensary)
- Provide on-going training for all new and existing Pharmacy colleagues (technicians, interns, students, IPG’s)
 

What you’ll need:

- Bachelor of Science, Pharmacy and a Class A Pharmacists license a must
- Superior customer relations skills and a strong sense of professionalism
- Excellent leadership and performance management skills required
- Proven ability to build the business using community based marketing strategies
- Excellent communication and interpersonal skills
- Strong problem solving skills including the experience formulating and executing action plans
- Strong personal computing skills, as well as knowledge of Healthwatch and/or KROLL Pharmacy Computer system a definite asset

If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you!

89 Trinity Dr, Moncton, NB

Apply today!

Salary/Rate of pay: $32.38

Application deadline: Until Filled 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

The Health, Safety & Environment (HSE) Specialist develops, leads and executes health, safety and environment programs for assigned accounts and ensures ongoing compliance to all internal, and external and regulatory requirements to assist the account team in mitigating and managing environmental, health and safety-related risks and improving related performance.  In addition, the Health, Safety, and Environment Specialist assists the Health, Safety, and Environment team in the development and deployment of health, safety, and environment management system and associated tools, processes and procedures according to applicable external management systems. The Health, Safety and Environment Specialist adopts a portfolio and systemic approach to implement the HSE management system, as well as interprets and advises on all HSE regulatory matters to ensure compliance with government legislation and industry standards.

KEY DUTIES & RESPONSIBILITIES

Program Management

• Develop, execute and govern health, safety and environment programs and promotes a high health, safety and environment culture for the assigned accounts
• Provides guidance and advice to account and client team members on health, safety, and environment matters in accordance to all applicable internal and external requirements.  Applies knowledge of related regulations
• Collaborates with account teams to ensure team members are provided with adequate tools and resources to ensure the safe execution of work
• Collaborates on a daily basis with the client subject matter expert to implement initiatives and provide feedback from various work streams including the Projects and Operations teams
• Maintains health, safety, and environment management systems registration including but not limited to ISO 14001, CSA Z1000, OHSAS 18001 and ISO 45001.  Conducts internal systems audit and executes annual re-registration process requirements
• Achieves health, safety and environment objectives for assigned accounts
• Develops, manages, improves and leads key performance indicators as related to HSE (LTIR, TRIR, Near Miss reports, Halocarbon leak reports, spills, etc.)
• Develops and continuously improves health, safety and environment management system and associated processes and procedures according to applicable external management systems
• Assists client with coordination of employee engagement initiatives (e.g. Waste Reduction Week, Earth Week) and corporate HSE events (e.g. Safety & Health week)
• Manages multiple projects simultaneously with tight deadlines
• Builds and promotes corporate HSE-culture

Program Execution

• End to end program management, including vendor selection, managing purchase orders, budgeting, scheduling, receiving and reviewing reports (e.g. waste & recycling management programs, fuel storage system management, compliance program management such as radon or asbestos, pole storage yard compliance)
• Play an important leadership role in overall performance of program execution including working with key stakeholders
• Develops budget forecast (capital, expense) and manages costs to stay within budget
• Audits vendors performance
• Produces procurement documents (scope of work, legal and internal requirements, templates, KPI) in collaboration with Contract managers

Compliance Management

• Monitors and enforces compliance to all internal and external health, safety and environment requirements
• Conducts field inspections, job observations; health, safety and environment audits and other types of reviews to monitor compliance to health, safety and environment requirements and to identify risks
• Communicates observations, non-compliance and risks to stakeholders, and provides and implements corrective and preventative measures to ensure compliance and mitigate risks
• Prepares and submits compliance reports
• Manages environmental, health and safety programs in compliance with the quality management framework
• Other duties as assigned

Incident Investigation, Resolution & Reduction

• Investigates and resolves incidents
• Conducts root-cause analysis, identifies incident causes, and implements corrective and preventative measures
• Tracks, records, maintains and reports incident data.  Identifies and analyzes trends
• Reviews and implements modifications to work plans, processes, procedures to reduce recurring incidents and improve health, safety and environment performance

Communication & Training

• Develops and delivers health, safety and environment training to account and client team members
• Develops and deploys health, safety and environment communication to account and client team members
• Liaison with Authorities Having Jurisdiction to maintain compliance
• Delivers training sessions for new/revised legislation that may impact business functions for various work streams
• Regularly meets with senior client representatives

KNOWLEDGE & SKILLS

• College degree in Safety, Industrial Hygiene, Occupational Health & Safety, Environmental Engineering or Environmental Sciences or master’s degree in Environment, Environmental management or Environmental science
• 3 to 5 years of health, safety, and environment program execution work experience
• Knowledge of health, safety and environment regulatory requirements
• Knowledge of health, safety, and environment management systems – ISO 14001, ISO 45001, CSA Z1000, OHSAS 18001, etc.
• Strong program development and execution abilities
• Bilingual French/English required depending on the account
• Ability to promote health, safety and environment programs and influence stakeholders to achieve health, safety and environment objectives
• Ability to build and maintain strong relationships with internal and external stakeholders, including client representatives at the senior to executive management level
• Ability to investigate and resolve health, safety and environment incidents, conduct root cause analysis skills along with preventative and corrective measure implementation
• Effective written communication skills
• Knowledge of Facility management operations
• Experience delivering health, safety and environment-related training
• Ability to apply regulatory background and knowledge across various work streams
• Ability to work in a cross-functional matrix environment
• Travel as required
• Availability to monitor HSE 24/7 Hazard Line

Licenses and/or Professional Accreditation

Safety:

• Canadian Registered Safety Professional from Board of Canadian Registered Safety Professionals or equivalent
• Registered ISO 45001 Compliance Auditor

Environment:

• Environmental Professional (EP)
• Registered ISO 14001 Compliance Auditor
• LEED GA

Supervise overall dock operations, including day to day processes and procedures, Drivers, and Dock Workers, to ensure safety and optimal dock performance.

How You’ll Help

• Provide daily guidance and motivation to Dock Workers (employees and agency workers), Administration staff and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal. 
• Escalates issues of individual poor performance, inappropriate behavior, absenteeism, etc. to the Regional Manager. 
• Communicate monthly performance stats to the team to help measure, develop and improve operational performance.
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation.
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented.
• Hold effective, weekly tailgate meetings and ensure safety issues are addressed.
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives.
• Ensure the schedule for the terminal is followed.     
• Work with the Terminal Manager to track monthly performance stats for the dock.
• Other duties as required

Your Skills & Experience: 

• Provide daily guidance and motivation to Dock Workers (employees and agency workers), Administration staff and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal. 
• Escalates issues of individual poor performance, inappropriate behavior, absenteeism, etc. to the Hub Manager. 
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.
• Leads a team of supervisors, lead hands and front-line employees in a 24/7 environment.
• Communicate monthly performance stats to the team to help measure, develop and improve operational performance.
• Understanding and use of key metrics used to manage terminal performance, including load factor, on time closes and on time delivery and freight flow. 
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation.
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated, and corrective/preventative measures are implemented.
• Hold effective, weekly tailgate meetings and ensure safety issues are addressed.
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives.
• Ensure the schedule for the terminal is followed.     
• Work with the Hub Manager to track monthly performance stats for the dock.
• Other duties as required.

In the role of Delivery Driver / Warehouse Relief (afternoon shift) working in Moncton, NB, the successful candidate will work with the distribution team to deliver products in a safe, timely and efficient manner, provide courteous and professional customer service, assist with the shunting of trailers when needed, work in warehouse and provide relief support for absences related to vacation, training, sickness and other competing priorities.

The Responsibilities:

• Deliver Molson Coors products to our customers
• Provide courteous customer satisfaction and customer service
• Work with the distribution team: order picking, dump beer, organization, forklift use
• Work with consumers, customer, warehouse workers and sales team to ensure orders are delivered accurately.
• Participate in problem solving and clean-up activities
• Other duties, as required

The Other Qualifications:

• You have a High School Diploma or equivalent
• Valid Class 5 License
• Must hold valid Class 1-6 license and successfully complete written air brakes knowledge test.
• You are able to work as part of a team or independently
• You are comfortable working in cold and warm environments
• You understand the importance of Safety and Quality as the highest priority 
• You have a continuous improvement mindset
• You perform the duties at hand to get the job done safely and efficiently
• You deal with employees, work orders, production plans, etc. to achieve common goals