Customer Service Representative Full-time Job

CLOSING DATE:  August 04, 2024

 

AREA OF RESPONSIBILITY:

 

Reporting to the Recreation Supervisor/Supervisor on Duty, provide professional front-line customer service support, responding to facility inquiries, program information and services that result in a positive experience.

 

• Provide a high-level of front-line customer service including greeting, and engaging customers and providing program information and program availability with a strong focus on customers’ needs and wants and remembering to “upsell” where possible
• Answer telephone calls and respond to customer concerns/ inquiries in a professional manner
• Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions
• Handle feedback in a professional manner while providing exceptional customer service
• Provide support to the Facility Clerk (facility dependent)
• Balance and verify daily revenue and complete administrative paperwork and reports
• Complete administrative duties in a timely manner (eg. opening and closing procedures, count sheets, payroll)
• Maintain a safe and tidy work space
• Report all concerns, accidents and incidents to immediate supervisor and take appropriate action
• Responsible to complete administrative duties in a timely manner; includes reports and documentation
• Maintain an understanding of department programs and services
• Assist with concessions operations when required (facility dependant)
• Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff
• Attend meetings/training as required
• Performs other duties as assigned

 

SELECTION CRITERIA:

• Minimum 16 years of age
• Intermediate computer skills (Word/Excel/Outlook)
• Current Standard First Aid / CPR C from an accredited organization, or the ability to obtain within 1 month of date of hire
• Exceptional customer service and communication skills

 

Additional Criteria for Peel Village Golf Course

• Minimum 18 years of age
• Smart Serve certification, or the ability to obtain within 1 month of date of hire
• Valid “G2” Ontario driver’s licence and the ability to obtain a City of Brampton Off Road Vehicle Operator’s Permit considered an asset.

 

**Preference will be given to students that have a permanent residency in Brampton.

 

**Various tests and/or exams may be administered as part of the selection criteria.

 

Interview:  Our recruitment process will be completed with video conference technology.

Brampton is a Canadian city in Ontarios Greater Toronto Area. Its Peel Art Gallery, Museum and Archives is housed in 19th-century and contemporary buildings. In the center of downtown is the Rose Theatre, a major performing arts venue. In front, Garden Square hosts big-screen movies and live events. Green spaces include Gage Park with its floral gardens. To the north sits Historic Bovaird House, a Victorian home.