Fleet Experience Specialist Full-time Job

The Fleet Experience Specialist will support our community of drivers in analyzing and driving the concerns raised by the fleet, pushing concerns to resolution and providing essential reporting around trends and concerns.

How You’ll Help

• Fleet meeting minutes – consolidating and driving solutions for important topics from the broker community
• Workhound – collaborating with Workhound 
  • To support driver feedback resolution
  • Tracking trends in driver feedback
  • Broadcast msgs to the fleet
  • Advertising on workhound as needed within terminals
  • Presenting trends , findings, and updates with Workhound to internal stakeholders
  • Maintaining the active driver lists
• Meeting and working with Brokers and Drivers on their concerns individually
• Collaborate with internal stakeholders to drive solutions to topics promoted from the driver community 
• Conduct Stay and Exit interviews with the driver and broker community
• Termination or 10b analysis to understanding retention trends.
• Driver call quality monitoring
• Direct involvement with rewards and recognition for the driving community
• Host Group meetings and discussions over priority initiatives
• Work with contractors to ensure compliant with government requirements and mandates such as regular vehicle inspections
• Maintain and audit policies and procedures relative to driver daily work
• Other related duties as may be required

Your Skills & Experience: 

• Post-secondary training in logistics or business, preferred
• A suitable combination of education and experience may be considered
• Minimum 2 years’ previous transportation or operations experience is preferred
• A suitable combination of education and experience may be considered
• Proficient in MS Outlook, Excel & Word; experience with AS400, an asset; ability to learn new programs
• Superior interpersonal & communication skills; direct, clear and professional presentation of information and the ability to relay information (verbal and written) between several parties to deliver a positive customer experience
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly
• Strong leadership skills; negotiation and conflict resolution skills
• Demonstrated ability to build and maintain relationships 
• Sound judgement and business acumen in developing and successfully implementing strategies to achieve corporate objectives; strong long- and short-term strategic planning skills
• English, other languages an asset 
• No direct reports
• Subject to a criminal background check prior to employment
• Travel not required. 
• Busy office environment with extensive computer work and handling of documentation
• May be required to visit other locations, including offices, terminals, maintenance shops, etc. 
• Extended periods sitting working on a computer and on a phone
• Normally 40 hours per week, Monday to Friday; may be required to work different or additional hours from time to time
• Must follow all company requirements to promote a safe work environment. Perform all work safely in a fast-paced work environment. Required PPE must be worn at all times

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.
We believe our people are our greatest strength. For over a decade, weve been recognized as one of Canadas Best Managed Companies. Weve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.