General Manager Full-time Job

The General Manager is an experience detail oriented, business executive, that will create and execute a comprehensive Account plans for launching innovative services with a strong focus on value, Customer Service and compliance. They will be responsible for fostering a culture of care and success, emphasizing physical and emotional safety, while also gaining a deep understanding of the business's financial details, for both the client and BGIS budgets.

They will develop a client-focused strategy by anticipating needs, review and analyze key account data for risks and opportunities and pay attention to competitor engagement clues. Ensure a thorough understanding of contract details, using judgment and mindfulness to identify potential risks and opportunities.

The General Manager, is an action oriented role that will oversee high-performing teams that prioritize people engagement and development and promote a culture of problem-solving and asking for help to achieve success and deliver solutions. Build credibility and trust by engaging experts, being responsive, and demonstrating accountability through follow-up and ensuring commitments are met, all while encouraging innovation through curiosity and healthy disruption.

They will be responsible for promoting collaboration and respect to bridge account, product line, and corporate functions for excellence, while emphasizing meaningful relationships with people, clients, vendors, and BGIS Enterprise. Encourage diversity among stakeholders, deliberately fostering inclusivity, and drive employee involvement through initiatives that create opportunities for all.

KEY DUTIES & RESPONSIBILITIES

 

People Leadership and Integration 

• Responsible for the leadership of a team that includes all facets of People and Culture (Talent Acquisition, Development, Compensation, Retention) – of various roles and functional areas ensuring their success 
• Build and organize for the optimal integrated construct that is most effective in delivering client services 
• Accountable for the engagement, inclusion and management of all employees regardless of their functional area

Account and Relationship Management

• Accountable for strategic account management and meeting business goals for both the client and BGIS 
• Continuously engages clients in discussions to understand and anticipate needs and identify additional services.  Recommends and sells pull-through of additional services
• Ownership and accountability for client relationship and for achieving client satisfaction objectives for the assigned account(s)
• Develops and maintains effective relationships with clients, managing client expectations and ensuring client satisfaction is achieved
• Acts as the focal point of escalation for issues pertaining to the assigned account(s)
• Position level of client representatives with whom this position typically interacts with are typically at the senior management and executive level
• Develops, recommends, implements and directs the execution of strategic and account expansion plans to enable results including but not limited to business growth, achieving and enhancing performance
• Collaborates with relevant internal contributors to achieve client satisfaction and growth objectives
• Provides quarterly value reporting to substantiate value creation to clients
• Provides value added recommendations, solutions and thought leadership to the client to enhance portfolio

Governance, Compliance and Risk Management

• Overall ownership for ensuring all client obligations are delivered and that all operational and financial metrics are achieved
• Accountable for ensuring that the manner in which the work is delivered complies with all requirements including but not limited to environmental, health and safety, and building standard requirements
• Collaborates with relevant Contributors and leads the account team in the continuous identification, development and implementation of innovative solutions to continually deliver value to the client.
• Interprets key business risks and plans for mitigation 

Business Account Management & Financial Management 

• Ownership and accountability for achieving financial targets through effective planning, leadership, operational, financial and risk management as well as implementation of process and technological improvements 
• Directs the account team and collaborates with relevant contributors in the continuous identification and implementation of best practices; review, refinement and/or development and implementation of processes, technologies and sustainable practices, leveraging self-perform wherever possible to achieve efficiency gains.  Directs the implementation of related enhancements for the account
• Directs the development, consolidation, implementation and management of budget for the account
• Collaborates with all enterprise groups - product line leaders to ensure financial and operational targets and shared services groups to drive operational support for service delivery

Delivering Business Solutions with a Purpose

• Accountable understanding and responding to client needs with presenting BGIS Solutions
• Collaborates with relevant contributors to support client needs and requirements by presenting various BGIS solution. 
• Is an Brand Ambassador for BGIS Services to support growth and expansion of services that matter most to our Client. 
• Contributes to proposal development, actively attends relevant events in order to establish market presence and contribute to brand awareness, networks to maintain awareness of BGIS capabilities

SKILLS & QUALIFICATIONS

• University degree in business administration.  MBA would be considered an asset
• 10 year plus Real Estate business portfolio management of various functional areas and account management work experience 
• Exhibits a very high degree of professional maturity - comfort and maintains composure with audiences at all levels including those at the executive management position level. 
• Highly detailed oriented, who can manage through large volumes of information and administer accordingly 
• Strong negotiating and influencing to achieve desired outcomes at all levels – including executives
• Adept at tailoring communication style and delivery to different audiences, and using effective listening skills to gain clarification from others
• Quickly adapting to new, different or changing requirements, quickly grasps new concepts, adapts and reflects on lessons learned. 
• A very high degree of comfort with ambiguity. 
• Exceptionally adept at analyzing, evaluating and defining problems and challenges, identifying alternatives and making timely decisions 
• Possesses a continuous improvement and quality mindset along with an exceptional desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client
• Exceptionally skilled at Understanding / Interpreting and or Developing: 
  • Financial Information and general budget management
  • Strategic Account management Plans and detail 
  • Contract Interpretation of Terms and Conditions
  • Data from various sources – example - dashboards
  • Utilizing Excel, creating spreadsheets and presenting to executive leaders 
  • Creating PowerPoint presentations and delivering on them to various stakeholders

Licenses and/or Professional Accreditation

• None required

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.