Reporting to the HR Manager Employee & Labour Relations, the HR Investigations Representative provides program support and a variety of administrative duties to the Internal Investigations Unit (IIU) in Employee Relations who investigates a diverse range of issues involving alleged employee misconduct. The HR Investigations Representative schedules interviews/meetings, provides notice correspondence, conducts preliminary research, gathers evidence, organizes and maintains IIU files, and prepares presentation materials for meetings.

 

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Prepares comprehensive informational reports, presentations, statistical reporting, data and other relevant materials adhering to established timelines. 
• Reviews applicable legislation, policies, procedures etc. to support the facts and circumstances of investigations.
• Assists with the complaint intake process for all workplace investigations.
• Prepares workplace investigation report templates for each investigation.
• Schedules, coordinates, and confirms appointments. Books meeting room space for training sessions, presentations, and interviews.
• Records and maintains electronic and hardcopy records for workplace investigation files.  
• Provides notice of workplace investigations to the appropriate parties. Coordinates and provides notices for Union partners.
• Records and maintains meeting minutes during interviews.
• Prepares confidential information, records, and correspondence for sign off. Organizes and makes provisions for necessary investigation materials.
• Designs and creates forms or templates including promotional materials, presentation slides and manuals to meet program needs.
• Updates and maintains Internal IIU metrics dashboards.
• Builds and maintains a collaborative working relationship. 
• Uses discretion when working with sensitive workplace issues and information in a confidential manner.

 

 

Key Qualifications:

 

1. Post-secondary education in a related discipline such as Office Administration certificate/diploma, Legal Administration certificate/diploma, Human Resources or Industrial Relations certificate/diploma, or the equivalent combination of education and experience.
2. Considerable administrative experience working within a legal or political environment, preferably in municipal operations.
3. Considerable experience in the preparation of standard correspondence and reports, editing the layout and formatting of complex reports, presentations using Microsoft Office (i.e. MS Word, Power Point, Excel, Access).
4. Accurate and efficient keyboarding skills (minimum 70 words per minute) to record notes in investigation meetings (e.g. dicta-type meeting minutes) etc., with the ability to use database software, such as SAP.
5. Excellent organizational and time management skills, including attention to detail, while being resourceful and adaptable, with the ability to implement administrative work procedures and maintain an organized practice within a fast-paced and complex environment.
6. Ability to multi-task (e.g. plan, organize and distribute appointment, meeting and interview notifications; set priorities, meet deadlines) and assess situations to determine importance, urgency, and identify corporate risk for review.
7. Ability to work effectively with minimal supervision and exercise independent judgement to handle conflicting priorities, confidential/sensitive matters and work demands.
8. Highly developed interpersonal skills to develop and maintain relationships with cross-functional departments, teams, management, and external parties.
9. Experience and knowledge in Human Resources, and/or workplace investigation processes, and/or knowledge of legislation, bylaws, and policies, are assets.

 

 

 

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Toronto, the capital of the province of Ontario, is a major Canadian city along Lake Ontarios northwestern shore. It's a dynamic metropolis with a core of soaring skyscrapers, all dwarfed by the iconic, free-standing CN Tower. Toronto also has many green spaces, from the orderly oval of Queens Park to 400-acre High Park and its trails, sports facilities and zoo.