Inside Sales Representative Full-time Job

The Inside Sales Representative is responsible for maintaining and developing relationships with an active account base to establish, re-establish, qualify, maintain contact and increase the sales activity with small to medium size customers. You are expected to represent a broad range of products and solutions including supporting the customer success journey for digital and technology solutions.

Job Description:

• Proactively build quality customer relationships and manage an account base of 800 – 1200 accounts with a value of between $1 and $2 million in assigned product support revenue based on a geographical territory.
• To develop a relationship with the customers in the assigned account base, conduct a proper needs analysis and make product recommendations based on the customers’ business needs.
• Maintain a minimum of 50 calls per week to promote, develop and qualify equipment leads and sell parts, service, labour and customer service agreements.
• Maintain accurate customer account and machine population information, to support demographic targeting and forecasting for sales and promotions, conduct customer needs analysis and potential.
• Support the sales organization in the assigned territory on an as needed basis.  This includes on-site support for events, regional marketing programs and maintaining a positive dialogue with external sales reps in the region.
• Complete call programs for a variety of customer experience/relationship enhancements.
• Ability to build relationships over the phone – friendly demeanour, able to encourage dialogue.

Education & Experience:

• Minimum high school education.  Applicable college diploma an asset.
• 3 years of sales experience including proactive telephone selling.
• 3 years experience in either the Parts, Heavy Equipment, Mechanic, or Electrical Industries.
• Experience in database marketing an asset.
• Mechanical aptitude is helpful.
• Strong customer service skills, customer empathy, and conflict resolution skills.
• Excellent communication skills, comfortable making cold calls via telephone.
• Organized and able to work independently.
• Exudes professionalism and reliability.

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.