All jobs within 400 km around Edmundston in Administrative Jobs

Overview

The Organizational Change Specialist, reporting to the Manager, Change & Enablement will lead organizational change support for a variety of projects, both new and existing. They will do this while working closely with stakeholders and project team members to create and execute change strategies/plans that maximize employee adoption and minimizes disruption/ resistance for project-based changes.

The Job Advertisement Template - General will also assist with the development, creation and execution of communications and training plans, as well as assess change impacts and prepare risk mitigation tactics.

This is a remote position that may require occasional travel to our corporate office in Fredericton and Hartland, New Brunswick.

How You’ll Help:

Strategy Development & Stakeholder Engagement
•    Collaborating with stakeholders to understand organizational goals and objectives.
•    Developing change management strategies and plans to support the implementation of organizational changes.
•    Conducting impact assessments to identify potential risks and challenges associated with change initiatives.
•    Assists with the sustainment/Business as Usual model (Super User Model)
•    Engaging, guiding, and coaching key stakeholders, including leadership, sponsors, and change champions, on OCM best practices.
Change Implementation & Support:
•    Collaborating with project teams to integrate change management activities into project plans.
•    Coordinating and supporting the execution of change initiatives across different departments or teams.
•    Tailoring communication materials and key messages to effectively engage and inform stakeholders throughout their change journey.
•    Creates and presents Change Plans 
•    Build detailed plan for the support network (ex: SMEs, Super Users, etc.) and ensure support net-work individuals are identified from all required areas.
•    Prepares materials for the onboarding, kick off, touch points, demos, etc. for all identified functional support network members. 
•    Partner with our Marketing and Communications department to provide communications support through the creation, editing and execution of communications as per the communication plan

Training and Resource Development:
•    Assessing the impacts of change on different stakeholder groups and supporting the identification of training requirements.
•    Coordinating the build of appropriate training and resources to meet the unique needs of team members.
•    Monitoring and evaluating the effectiveness of training programs and making necessary adjustments.
•    Assists in Training Logistics and Trainer Selection

Your Skills & Experience:

•    Relevant post-secondary education, such as Business, Communications, Organizational Development, Adult Education or Human Resources, or a combination of education and experience will also be considered.
•    Prosci® certification or equivalent certification from accredited institution is considered an asset 
•    2-5+ years related experience in Organizational Change Management or a supporting perspective project environments in a communications, training or analysis capacity
•    Experience working on large & small scale projects is considered an asset 
•    Experience applying and/or knowledge of change management principles, methodologies and tools is considered an asset
•    Experience facilitating and guiding group workshops of various sizes and audience makeups.
•    Acute business acumen and understanding of organizational issues and challenges.
•    Highly Organized with the ability to support team members
•    Ability to work well independently as part of a virtual team.
•    Ability to establish and maintain strong relationships with stakeholder and project team members.
•    Strong proficiency in MS Office
•    Exceptional communication skills – both written and verbal
•    English required, French is considered an asset
•    Able to work independently while ensuring alignment with team members
•    Subject to a criminal background check prior to employment
•    Up to 10 percent travel may be required. 
•    Busy office environment with extensive computer work and handling of documentation
•    May be required to visit other locations, including offices, terminals, maintenance shops, etc.  
•    This position is a hybrid position that will be based remote with the expectation of scheduled office work times throughout the year

The Support Desk Administrator is a Hands-on, functional contributor to the daily administration, follow-up, and streamlining of Support Desk processes, using the Day & Ross Service-Now application.

Works closely with the IT Support Team Leads to audit, identify issues, analyze potential improvements, recommend, and implement appropriate changes.

How You'll Help:

• Daily maintenance of the Day & Ross Service-Now application, including the coordination and administration of tickets.
• Daily audit and monitoring of Support Desk tickets; keep users informed of progress through to resolution.
• Incident management including running and analyzing daily Service-Now reports and working with various stakeholders to create action plans to implement resolutions and close open tickets.
• Request management, including prioritization, assignment, and fulfillment of requests.
• Perform ticket audits; maintains data from reports for analysis.
• Track and benchmark various IT metrics to ensure Day & Ross standards are set and maintained within industry standards.
• Develop and enhance user-friendly and valuable reports.
• Key contact for external auditors on practices and performance measures utilized within the Support Desk Service.
• Use data and information from audit report to identify process improvements;
• Work with IT Support Team Leads to analyze processes and improvements, enhance reporting, recommending and contributing to the implementation of process changes.
• Generate report requirements for Business Intelligence troubleshooting and problem solving.
• May be required to assume responsibilities within other aspects of the Service-Now application.
• Other duties related to Support Desk Administration as may be required.

Your Skills & Experience:

• Post-secondary education in IT or related program.
• Minimum of two years’ experience working in an IT support role.
• Experience with Service-Now Service Desk Software an asset.
• Adept PC skills in a Windows environment.
• Skilled in Microsoft Office and the ability to prepare solid reports using MS Office.
• Strong trouble shooting and problem solving skills.
• Exceptional customer service skills
• Highly organized with the ability to multi task and prioritize work.
• Communication skills, verbal and written, including the ability to explain technical issues to non-technical people and to identify useful data and trends for reporting.
• Process and improvement driven.
• Champion for improvement and change management.

12/20/2024

Address:

65 Regent Street, Suite 200

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.

As this role contributes to the overall success of the Investment Advisors portfolio, you may be entitled to additional discretionary compensation.

• Maintains and organizes client database and client files.
• Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
• Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
• Maintains the confidentiality of client and Bank information.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Post-secondary degree in related field of study desirable.
• Bilingualism required French and English.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

Please note the base salary for this specific position in Fredericton, NB is $ 40,000.00 and this role may be eligible to receive a monthly discretionary bonus.

$31 600,00 - $40 600,00

The Invoice Quality Administrator has experience and working knowledge in the Input, Rate and Billing functions.  Responsible to review, analyze and update probill information proactively to ensure customer invoices are accurate upon distribution. Must recognize repeat issues in the Invoice Audit, provide feedback and offer corrective solutions to Management.   

How You'll Help:

• Review and process transactions within the Invoice Audit Programs for Billing and Rating accuracy
• Validate key Billing data elements effecting the accuracy of the Invoice are correct.  Including Shipper, Consignee, Bill To, Pieces, Weight, Terms, Dimensions
• Validate system generated rates; assign appropriate rates based on customer tariff agreements
• Ensure additional services are invoiced accurately according to established tariffs
• Interpret Bill of Lading information and accurately update the AS400 to create and/or revise an existing probill 
• Work proactive Invoice Quality Reports to improve overall invoice accuracy, including:  US Cube Report, Extreme Length Prepaid/Collect
• Work Invoice Quality Email Boxes  – Accessorial Updates, Unrated PROs, R&L Term Changes
• Complete Direct Deposit
• Process transactions from the EDI Audit Queue
• Process Reweigh and Reclasses
• Escalate issues within established guidelines to ensure accurate invoicing
• Investigate and advise of potential Customer Deals and Invoice Audit rules that could be implemented in the AS400 to improve invoice accuracy
• Maintain positive customer relationships, both internally and externally
• Other related duties as may be required

Your Skills & Experience:

• Minimum of secondary education
• Post-secondary education in business administration or related field, an asset
• A suitable combination of education and experience may be considered
• Minimum one year experience in Billing/Rating Departments
  • Excellent verbal and written communication skills
• Computer skills – accuracy, MS products including strong Excel skills; AS400 experience, an asset. Must possess the ability to learn new software
• Demonstrated interpersonal and customer relationship skills
• Strong analytical and problem solving skills, particularly numerical
• Detail orientated with the ability to work accurately in a high volume, fast-paced environment.

This position calls on shipments that could not be delivered. Resolve COD, address and other issues that hinder the delivery of the shipment.

Job Type:Full-Time / Permanent

Workdays: Monday to Friday or Tuesday to Saturday (must be able to work ALL 5 days of the week)

Shift Hours: start at2AM or 10PM(must be able to work a minimum of 40 hrs. per week)

Shift Duration: 8 hours a day

Work Location: 900 Hanwell Road Fredericton, NB

Hourly Wage: $17.50

Key Responsibilities and Duties

• Run Import Discrepancy reports and resolve discrepancies in a timely manner.

• Run Warehouse Inventory reports and resolve discrepancies.  

• Monitor Import Aged and send follow up emails to the outside brokers, UPS and others.

• Run Import Aged Discrepancy reports, analyze the discrepancies and follow up as needed.

Requirements

• Six (6) months of administrative /customer service experience - preferred

• Computer skills: Microsoft Office (Word and Excel)

• Typing proficiency of 40+ words per minute.

• Strong verbal and writing communication skills.

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

This position inputs and processes shipments internationally in accordance with UPS and local government policies.

Shift Time: Monday(night) - Saturday(morning): 10:00 PM - 6:30 AM - flexibility required with start and end times.

Key Responsibilities:

• Perform checks on packages (check labels, packaging, invoices) and scan packages.
• Keys data accurately within time specific deadlines into UPS systems
• Checks and forwards legal documentation
• Provides administrative support to Management team.
• Good attention to detail

Qualifications:

• Excellent communication skills - Must be able to read in English.
• Must have an understanding of basic computer skills.
• Typing speed of 40+ words per minute with 90% accuracy
• Ability to work in a fast-paced environment.
• Availability to work flexible shift hours.
• Ability to lift up to 70lbs.

Compensation and benefits:

• $17.30 per hour - 12 months’ merit increases (annual appraisal)
• Extended Health & Dental benefits for employee and family: Effective 1st of the month following 3 months of service.
• 2 weeks’ paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, 6 weeks after 25 years)
• 5 personal days and 8 sick days after 60 days’ initial probation
• Weekly payments/direct deposit – every Friday

The Administrative Assistant at UPS provides support with data entry for shipments. Communicates effectively, solves intermediate level problems, assists with basic research, and demonstrates time management skills. Other tasks could be assigned.

• Location: 900 Hanwell Road Fredericton, NB

• Workdays: Monday - Friday OR Tuesday - Saturday

• Shift Structure: AM and or Overnight

• Shift Start Times: 2AM or 10PM

• Shift Duration: 8 hours

• Hourly Wage: $17.50

Responsibilities:

• General office duties (e.g., answers telephone, completes data entry, filing, etc.)

• Reporting

• Data analytics

• Prepares and /or coordinates information for internal use and distribution

Qualifications:

• Six (6) months of administrative /customer service experience - preferred

• Strong communication skills.

• Typing proficiency of 40+ words per minute.

• Ability to thrive in a fast-paced, high-pressure environment.

• Flexibility to work various shifts

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Job Summary
This position performs general administrative responsibilities including preparation of reports using various software packages, compilation of information from various sources, and handling small scale projects. He/She performs general office duties including word processing, data entry, auditing documents, answering phones, distributing mail, reserving conference rooms, coordinating meetings, and other duties as assigned. This position may deal with confidential material on a regular basis.

Responsibilities:

• Prepares reports/presentations.
• Performs analysis using various software packages and databases (e.g. MS Access).
• Provides advanced office support knowledge and skills.
• Prepares and/or coordinates information for internal and external contacts.

Qualifications:

• High School Diploma, GED, or International equivalent
• 2+ years' office warehouse support experience - Preferred
• Strong analytical and oral/written communication skills
• Proficient in Microsoft Office Word, PowerPoint, and Excel

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

This position assigns Broker to import shipments through BLUE2. Other data entry may be requred based on Volume availability

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

We are searching for a permanent full-time Front Desk Receptionist (Concierge) to join our Neill Hall team based in Fredericton, New Brunswick (northside).

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Approximate hourly wage: $16.35 - 16.85
• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately)
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Answers and transfers telephone inquiries, greets and directs visitors;
• Provides routine information and responds to inquiries from residents, visitors, and staff;
• Active screening of employees and visitors;
• Sorts and distributes incoming and outgoing mail and couriers;
• Prepares and distributes forms, reports and other documents to appropriate personnel and departments;
• Performs a wide variety of assignments, which are sometimes confidential in nature;
• Receives, processes, and records client payments;
• Ensures client safety by following and applying all standard operational procedures, safe work practices and training provided.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A high-school diploma or GED;
• Excellent computer skills and experience in Microsoft Office Suite;
• Ability to write and speak in English is required; French is considered a strong asset
• Previous hospitality/customer service experience an asset; especially with seniors;
• Ability to provide a clear criminal record & vulnerable sector check upon hire;
• Knowledge of medical terminology considered an asset;
• Ability to work during the day and weekends as needed;
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.