The scope of this position is to be responsible for developing, managing, implementing and analyzing Interline Operational processes. The Manager, Carrier Relations provides leadership for continuous performance improvement, effective measurement of performance and identification and implementation of corrective actions. 

How You’ll Help

• Manage Day to Day Carrier Operations to achieve On Time Pickup and Deliveries. Requires interaction with other departments and Carrier Partners.
• Develop and implement Carrier SOP’s nationally, including applicable and required training for both Internal and External Stakeholders.
• Analyze and generate KPI, Metrics and Scorecards to measure and monitor Third Party Carrier performance. 
• Manage Interline Carrier EDI/Web forms transmission to ensure compliance to corporate requirements.
• Consistently seek out and develop opportunities for cost reduction and operational efficiency in order to meet service standards and enhance customer experience.  Implement Corrective measures where applicable.
• Achieve Service and Cost Target. Identify opportunities to increase profitability.
• Any other projects and tasks assigned.

Your Skills & Experience: 

• College diploma, University degree, or equivalent experience desired, preferably in the areas of business management and/or Transportation.
• 3+ years of people management experience
• 5+ years’ experience in Transportation/Logistics industry 
• Excellent process development and documentation skills
• Strong analytical attributes with ability to synthesize complex or diverse information
• Advanced problem solving ability
• Advanced working knowledge of Contract/Tariff comparative analytics
• Advanced systems skills and working knowledge of MS Office, with advanced Excel knowledge
• Excellent communication skills, both verbal and written – dealing internally with all departments and with 3rd party providers
• Customer Centric 
• Ability to build and maintain relationships, while being highly influential to deliver desired outcome to increase profitability and enhance new service levels
• Up to 10% travel required
• Strong sense of urgency
• Must be able to self-manage, take initiative and work independently

We are seeking an organized and detail-oriented Dispatcher to manage pickup coordination across Newfoundland and Labrador (NL), Nova Scotia (NS), Prince Edward Island (PEI), and New Brunswick (NB). This role requires a solid understanding of Atlantic Canada’s geography and the ability to handle multiple tasks in a fast-paced logistics environment

How You’ll Help: 

• Coordinate and assign daily pickup requests across terminals.
• Monitor and update TMS to ensure all pickups are actioned.
• Reschedule missed pickups and maintain clear documentation in the system.
• Review Terminal Reports daily for accuracy and address discrepancies with terminals.
• Communicate effectively with drivers and terminals to resolve issues and ensure operations run smoothly.
• Maintain up-to-date records and ensure system data is accurate.
• Identify and recommend process improvements to enhance efficiency.
• Provide detailed end-of-shift handovers for seamless transitions

Your Skills and Experience: 

• Strong knowledge of Atlantic Canada’s geography (NL, NS, PEI, NB).
• Excellent organizational, problem-solving, and communication skills.
• Proficiency in logistics systems and excel is an asset.
• Ability to manage high volumes of communication and multitask effectively.
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies
• Results focused
• Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, coworkers, etc.
• Must have a strong sense of urgency
• Must be able to work under a flexible work schedule 
• Must be a hands on operator, trainer, coach and mentor
• Must be able to build and maintain relationships 

651 Frenette Ave, Moncton, NB, E1H 0B9, CA

The Accident Adjusted is responsible for managing and processing vehicle accident and equipment theft claims from investigation through to settlement with the objective of mitigating company losses.

How You'll Help:

• Following detailed procedures, opens claim file and begins investigation as soon as accident claim or equipment theft is reported or assigned
• Liaise with insurance appraisals/adjustors, legal, and third party insurers as required
• Establish and maintain claim files in the Accident Claim System
• Provide analysis and make recommendations to senior management on claims litigation
• Follow up to ensure all details are finalized and claim is closed
• Participates in an on-call rotation to ensure coverage 24/7/365
• Other related duties as may be required.

Your Skills & Experience:

• Post secondary education, preferably in Business Administration, Insurance and Risk Management or another related field.
• Training in accident investigation.
• A suitable combination of education and/or experience may also be considered.
• Minimum of three years’ related experience in a professional environment, preferably in the insurance and/or transportation industries
• Previous experience in claims management a strong asset.
• Working knowledge of tractor-trailer equipment
• Computer skills, including knowledge, ability, and accuracy when using MS products, AS400,and other web based programs
• Communication (verbal and written) as well as customer relationship management skills
• Strong problem solving and negotiation skills to bring claims files to a close in a professional manner and in keeping with the objective of mitigating losses.
• Ability to handle multiple files and to multitask and prioritize
• Ability to make sound, well thought out recommendations and decisions
• Results focused
• Competency in French and English is a requirement

We are seeking an organized and detail-oriented Dispatcher to manage pickup coordination across Newfoundland and Labrador (NL), Nova Scotia (NS), Prince Edward Island (PEI), and New Brunswick (NB). This role requires a solid understanding of Atlantic Canada’s geography and the ability to handle multiple tasks in a fast-paced logistics environment

How You’ll Help: 

• Coordinate and assign daily pickup requests across terminals.
• Monitor and update TMS to ensure all pickups are actioned.
• Reschedule missed pickups and maintain clear documentation in the system.
• Review Terminal Reports daily for accuracy and address discrepancies with terminals.
• Communicate effectively with drivers and terminals to resolve issues and ensure operations run smoothly.
• Maintain up-to-date records and ensure system data is accurate.
• Identify and recommend process improvements to enhance efficiency.
• Provide detailed end-of-shift handovers for seamless transitions

Your Skills and Experience: 

• Strong knowledge of Atlantic Canada’s geography (NL, NS, PEI, NB).
• Excellent organizational, problem-solving, and communication skills.
• Proficiency in logistics systems and excel is an asset.
• Ability to manage high volumes of communication and multitask effectively.
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies
• Results focused
• Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, coworkers, etc.
• Must have a strong sense of urgency
• Must be able to work under a flexible work schedule 
• Must be a hands on operator, trainer, coach and mentor
• Must be able to build and maintain relationships 

As a Logistics Coordinator, you will ensure a positive customer experience in the movement of orders throughout North America, through carrier partners, including own assets, with a focus on claims-free, on-time service, protection and growth of revenue and margin, while meeting and striving to exceed service expectations.

How You’ll Help: 

• Receive, analyze, and process booking information from customers in order to identify and confirm appropriate routes, and verify service requirements.
• Understand the wide array of capabilities and scheduled of designated carriers and make appropriate matches to customer requirements.
• Understand transportation and industry market conditions throughout North America; seasonal vs. non-seasonal and communicate with the entire team issues that could impact operations as a whole.
• Negotiate rates with carriers on daily basis for short term work and as well as longer term contractual work.
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
• Strong understanding of the trucking industry and knowledge of customs bond, customs documentation for transborder movements.
• Maintain strong relationships, demonstrate consistent, positive energy with all internal and external stakeholders.
• Experience with flatbeds, vans, reefers, LTL, and Intermodal.
• Provide spot quotes on daily basis for short term and long term contractual work.
• Coordinate carrier bookings, following throughout the duration of the order, and communicating with the customer, both positive and negative occurences as required.
• Mitigate additional charges and assist with maintaining the accuracy of carrier information.
• Responsible for the timely, accurate and appropriate escalation of issues.
• Work with analysts, managers, and customers in order to quickly resolve issues in the most efficient manner.
• Other related duties as may be required.

Your Skills & Experience: 

• Post-secondary education, preferably in business, transportation, supply chain and logistics management is considered an asset. 
• A suitable combination of post-secondary education and transportation experience may be considered. 
• Professional Industry Certifications such as SCMP, CITT and CTB will be considered an asset. 
• Previous experience in transportation, freight brokerage and 3PL (third party logistics) is required. 
• Exceptional customer service and relationship management skills. 
• Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience. 
• Strong aptitude and skills with computers, including accuracy and efficiency in data entry and the use of MS Outlook, Excel & Word. 
• Experience with AS400 and Mercury Gate an asset. 
• Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly. 
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, multitask and prioritize in a deadline driven environment; appropriate sense of urgency. 
• Ability to work independently and to collaborate with others to meet customer expectations. 
• Ability to work flexible hours to meet customer needs both locally and internationally.   
• Strong English (written and spoken) required 
• Bilingual in French and/or Spanish may be required depending on assigned customers; always an asset 
• Able to work with little supervision 

The Shunt Driver is responsible for ensuring proper, safe and timely handling of inbound and outbound trailers within the Terminal Yard. The successful candidate must ensure they maintain a clean work environment with a focus on proper handling techniques and safety. 

How You’ll Help: 

• Move trailers to and from the dock doors. 
• Park and organize equipment in the yard. 
• Conduct a yard check, which includes recording trailer numbers, refer settings, fuel level, trailer contents or seal numbers. 
• Conduct reefer check including unit number, reefer settings and fuel level.  
• Seal trailers and verify required. 
• Ensure yard is clean and operated in a safe manner. 
• Assist Line haul and P&D Drivers with locating, positioning and other equipment requirements. 
• Assist on Dock regularly. 
• Moving and handling large and cumbersome freight in a dock environment (50-75 lbs) 
• Operating a Forklift in congested areas. 
• Report any incidents of safety violation or security breaches. 
• Other related duties as may be required. 

Your Skills and Experience: 

• Previous Transportation or operational experience is preferred; at least 1-year experience driving a shunt truck is preferred.  
• Class 1 license preferred but not necessary with applicable experience. 
• Forklift Certification. 
• Ability to lift up to 75 lbs. 
• Self-motivated. 
• Safety-minded. 
• Communication skills – good. 
• Able to work deadlines in high transactional environment. 
• English, other languages considered an asset 
• Able to work with little supervision 

651 Frenette Ave, Moncton, NB, E1H 0B9, CA

At Day & Ross we offer:
•    Internal growth opportunities
•    Benefits & extended health care, including medial and dental
•    A company matched pension 

This position offers the ability to work from home, with flexible shift schedules.  The successful candidate must have access to high-speed internet.

How You’ll Help
•    Help customers with complaints and questions
•    Improve the customer’s experience
•    Utilize our service techniques and systems
•    Increase your skills with every interaction
•    Give customers information about services
•    Ensure customer satisfaction and provide professional customer support
•    Escalate customer dissatisfaction to proper channels

Your Skills & Experience: 
•    Bilingual English/French communication skills (written and verbal) a STRONG asset
•    High school diploma. Post-secondary education in business or related program considered an asset.
•    Minimum of one year experience in a call center customer service based position
•    Previous SalesForce or CRM system experience considered an asset
•    Previous AS400 experience considered an asset
•    Previous transportation/logistics experience considered an asset
•    Proficient in computer programs such as Microsoft Office Suite
•    Highly reliable, willing to learn and acquire new skills
•    Exhibit professional communication and customer service skills
•    Proven ability to be a self-starter and work independently
•    Strong attention to detail with high organizational and interpersonal skills
•    Must have access to high speed internet

The P&D Dispatch Team Leader is responsible for supervising and supporting a team of dispatchers, working closely with the Dispatch Supervisor to ensure the smooth running of daily operations. This role involves dispatching local units for freight pickups and deliveries, while closely monitoring driver and dispatcher performance to ensure efficiency and effectiveness. The Team Leader plays a key role in leading and motivating the team, ensuring high standards of service and operational performance.

How You'll Help:
• Execute the P&D plan, making adjustments as needed
• Answer driver and customer phones, including managing leased trucks
• Review yard audit to ensure freight is not missed and trucks are on schedule
• Coordinate drivers to return for second round of deliveries
• Coordinate daily P&D requirements
• Monitor driver performance and report findings to manager
• Identify areas for improvement and efficiencies
• Actively engage in process improvements to further develop our systems
• Provide mentoring and guidance to subordinates and other employees
• Provide training to support individual roles and to expand skills that drive employee engagement in growing the business
• Lead/influence/persuade cross-functional teams to ensure excellence in the execution of the dispatch operation.

Your Skills and Experience: 
• Minimum of high school education, with preference to post-secondary education (Supply Chain or Logistics Management or a combination of education and experience.
• Previous experience in transportation or operations is preferred, various roles in transportation would be beneficial. Recent graduates or current students are welcome. 
• Communication skills - advanced
• Computer skills - accuracy, MS products, Bringg, web programs such as TruckMate
• Demonstrated customer relations skills
• Able to work deadlines in a high transactional environment
• Ability to advocate for business needs collaboratively with colleagues
• Exceptional interpersonal and leadership skills to manage requests and resolve issues with drivers, co-workers, etc.
• Ability to work a flexible work schedule
• Strong conflict resolution skills
• Leadership and team building focus; negotiation and conflict resolution skills.
• Troubleshooting and problem-solving skills, ability to assess current situation, respond quickly to changing requirements, execute and escalate accordingly.
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced setting.
• Ability to multitask and prioritize in a deadline-driven environment; appropriate sense of urgency.
• Ability to work independently and collaborate with others to meet client expectations.
• English and French language skills required
• Able to work with little supervision
• Subject to a pre-employment criminal background check

The Administrative Supervisor is responsible for overseeing a team of Administrative Coordinators, setting performance objectives, evaluating performances, training and hiring as required. This position is a “hands on” position working on various functions as assigned by the Admin. Manager.  In addition, also may have to cover for absences within the Team.

How You’ll Help

• Assesses and monitors workload on a daily basis, ensuring coverage is available at all times to maintain. 
• Areas include, P&D Check-In / CICO, managing of linehaul departures as it relates to the administrative side of closing linehaul manifests and statting trailers properly in TruckMate to ensure timely departures from the terminal.     
• Elevated communications to divers/brokers, internal and external Customer Service and liasing with the Dock Operations Team to ensure all facets covered to successfully run the Billing shift.
• Arranges coverage for vacations and other absences to ensure day-to-day deadlines are met. 
• Works with and maintains departmental KPI’s as they pertain to Company goals set out and provides feedback to employees consistently.  This includes, maintaining staff daily KPI logs to ensure complete by end of week to monitor phone queue reports, refused & undelivered stats, appointment stats, # Sent E-mails, and any additional workload staff may perform daily to add to their day under “other”. 
• Works with and supports the Admin. Team to maintain steady and up-to-date workflow.
• Works on administrative projects as required by the Administration Manager / Terminal and Regional Managers.
• Manage/audit reports such as TruckMate, Salesforce, R&U Report, Fineable Appts., Beyond EDD Reports.
• Other related duties as required by Admin. Manager and/or Reg. Admin. Mgr., Terminal Manager or Reg. Ops Mgr.

Your Skills & Experience: 

• Minimum of secondary education in the office administration field, with preference of post-secondary education (general stream), or a combination of education and experience.
• 3-5 years experience in the administrative field with responsibility of data entry and interpretation of payroll laws, policies and guidelines preferably in the Transportation industry
• 1-3 years of Supervisory / Leadership experience.
• 3-5 years Previous Transportation or operational experience is preferred.  Various roles within transportation and administration is beneficial.
• Strong leadership skills, including the ability to motivate a team in a high pressure, deadline-driving environment.
• Strong communication skills, verbal and written.
• Organized individual with strong/advanced communication and resolution skills. 
• Ability to work deadlines in a high transactional environment. 
• Excellent Computer skills and accuracy, MS products, AS400, web-based payroll programs.
• Meticulous and detailed-oriented.
• Results focused.
• Ability to work in a team environment.
• Ability to champion business needs in a collaborative manner to colleagues

Shift: Monday – Friday 5pm – 2am (Afternoon Shift)