OPERATIONS SPECIALIST Full-time Job

The OMS is a professional who ensures that everything runs smoothly by effectively communicating with customers, drivers, and management. The OMS role at UPS is the point of contact for drivers and to ensure that they have all necessary information needed to make deliveries.

Location: 575 Harwood Ave N, Ajax, On L1Z 0K4

Shift Time: Monday to Friday -6:00 PM - 11:00 PM shift start (3-5 hours) - flexibility with start/end times and must work a minimum of 25 hrs.

Specific duties and responsibilities include but may not be limited to the following:

KEY ACCOUNTABILITIES

• Monitor the Package Center Information System

• Respond to customer requests and resolve customer concerns

• Respond to driver requests and resolve driver concerns

• Dispatch driver on calls (on calls are customer pick up requests)

• Maintain confidentiality of all internal systems, reports, and personnel information

• Timecards

• Assist with keeping the operation organized

• Able to work within a fast paced, time sensitive environment

• Training provided

Qualifications:

• Excellent communication skills

• Typing speed of 30+ words per minute with 90% accuracy

• Ability to work in a fast-paced environment

• Availability to work flexible shift hours

• Ability to lift up to 70lbs

• Warehouse experience is an asset

• Excellent oral and written communication skills

• MS Office knowledge

• Strong computer skills/knowledge

Compensation and benefits:

• $20.22 per hour, 12 months’ merit increases (annual appraisal)

• Extended Health & Dental benefits for employee and family: Effective 1st of the month following 3 months of service

• 2 weeks’ paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, 6 weeks after 25 years)

• 5 personal days after 60 days’ initial probation

• Weekly payments/direct deposit – every Friday

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

United Parcel Service, Inc. is an American multinational shipping & receiving and supply chain management company founded in 1907. Originally known as the American Messenger Company specializing in telegraphs, UPS has expanded to become a Fortune 500 company and one of the world's largest shipping couriers.