OS&D Coordinator Full-time Job

This position is responsible for the handling & processing of over/short and damaged shipments from the resolution based including investigating, maintaining appropriate records, providing instruction to customers on filing a claim, and resolving issues through traces and customer contacts; and, from the proactive side monitoring outbound freight and supporting the. The focus of this role is to reduce OS&D claims to “Zero”.

How You’ll Help

• Ensure resolution of OS&D for the terminal by collaborative interaction with local and national colleagues and customers to resolve failures to freight flow
• Conducts routine camera checks and reviews claims and escalation requests.
• Minimize overages, shortages and damages proactively; shipping outbound
• Monitor OS&D prior to shipping; design and implement process improvements
• Identify gaps in process, compliance; participate in training dock staff 
• Maintain an OS&D section that is current and within 5S standards
• Exceed service expectations by working collaboratively with other terminals and departments to maintain a positive customer experience; ensure the team is accurately and efficiently following process and practices to enhance customer satisfaction and eliminate customer churn due to service failures
• Escalate unresolved issues, process and policy compliance failures to management as required
• Follow the established freight flow and OS&D procedures and policies to support the terminal operations to prevent OS&D loss; track freight movement and damages within the applicable terminal to mitigate revenue lost related to loss and/or damage due to theft or misappropriation
• Investigate root cause for OS&D occurrences; communicate and implement corrective actions and preventive measures
• Ensure compliance of processes and practices to ensure compliance with freight flow and OS&D procedures and policies 
• Assist whenever necessary with other duties that may be assigned.
• Ensure that OS&D procedures are current and available to team members and that assistance is provided when necessary

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Previous transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Good working knowledge of Excel and other MS office programs. 
• Experience working with OS&D freight is an asset; forklift an asset.
• Previous experience with the AS/400 would be considered an asset. 
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
• Communication skills - advanced
• Computer skills – accuracy, MS products, AS400, web based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• Able to work with little supervision
  
  If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.
We believe our people are our greatest strength. For over a decade, weve been recognized as one of Canadas Best Managed Companies. Weve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.