Product Support Sales Representative Full-time Job

Join Finning’s dedicated team as a Product Support Sales Representative, where you will play a crucial role in expanding our After-market products and services. Your expertise in consultative selling will be key to forging lasting customer relationships, offering solutions that enhance fleet management, and driving significant reductions in downtime and operational costs.

 

 

Job Description:

• Conduct a thorough evaluation of customer needs, advocating for and selling a range of products and services that provide quality solutions, tailored to enhance customer satisfaction and address their specific requirements.
• Develop and maintain a comprehensive client information database utilizing Finning’s advanced CRM software and Product Improvement Program (PIP). This will enable you to gather and analyze accurate market intelligence, formulate competitive pricing strategies, and create estimates that resonate with our customers’ expectations.
• Prepare precise and timely forecasts that reflect the parts and service revenue targets for your assigned customer base. Your focus on customer satisfaction will be pivotal in ensuring that our clients feel valued and supported.
• Establish and pursue targets, goals, and objectives that are in harmony with Finning’s overarching corporate strategy, contributing to the company’s growth and success.
• Strive to achieve profitable parts and service revenue, adhering to both corporate and territorial targets, and demonstrating your commitment to Finning’s financial objectives.
• Ensure all sales documents and customer agreements are meticulously completed, reflecting consistency, accuracy, and timeliness, thereby upholding Finning’s reputation for excellence.
• Guarantee comprehensive territory coverage, ensuring that all customers within your assigned base receive the attention and service they deserve.

Qualifications:

• A minimum of 2 years of experience in consulting sales, showcasing your ability to understand and apply the core principles of selling, such as prospecting, benefit introduction, call planning, qualifying, objection handling, follow-up, and closing sales.
• Automotive or heavy equipment industry experience is highly advantageous, providing you with the context and background to effectively communicate with our customer base.
• Demonstrated mechanical knowledge or a strong aptitude in this area, enabling you to understand and convey the technical aspects of our products and services.
• A solid grasp of basic selling principles, enhancing your ability to engage with customers and meet their needs effectively.
• Well-developed business acumen, including an understanding of support systems, credit, and financing options, allowing you to offer comprehensive solutions to our customers.
• Exceptional communication and persuasion skills, empowering you to build strong relationships and influence decisions.
• Outstanding time management skills, ensuring that you can juggle multiple priorities and meet deadlines.
• Proficiency in the MS Office suite, equipping you with the tools necessary to perform your role efficiently.
• Travel in the region will be required with the occasional overnight stay. 

What We Offer:

• A dynamic and supportive work environment where your contributions are valued and recognized.
• A commitment to your professional development, with training and growth opportunities that will help you reach your full potential.
• A competitive compensation package, including a comprehensive benefits plan that supports your well-being and financial security.

 

**Must be willing to travel in region, some overnight stay may be required.

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.