Receptionist, Health Services Full-time Job

The receptionist/clerk is the front line position in providing accessible, friendly and efficient customer service for students and staff. This position is part of a team that is the first point of contact for all phone calls regarding booking appointments for medical care, relaying messages to nurses and doctors, requests for medical test results and reports, requests for copies of medical charts, requests for information, points of sale, updating demographics, corresponding with patients, etc.  They also provide medical office assistance to the medical team by assisting patient registration and consent process, updating charts, faxing, managing referrals, ordering supplies, etc.  In addition, the incumbent assists the department staff with statistics of department activity level and client satisfaction surveys.

 

Required Qualifications:

• Two (2) year diploma or equivalent – preferably in Medical Office Administration or equivalent combination of education and experience;

• Minimum of three (3) years’ experience in a “high demand” medical office setting is required;

• Must have excellent oral communication skills in order to communicate with clients/patients, physicians and other clinic staff;

• Must have strong computer skills with knowledge of Adobe, Microsoft Suite, and Outlook Email.  Familiarity with Electronic Medical Record software such as PS Suite is preferred;

• Ability to work under pressure in a very busy office environment;

• Ability to work flexible hours, if required;

• Experience creating Custom Forms in PS Suite is considered an asset;

• Experience with Ocean technologies, by Cognizant MD, is considered an asset.

 

Anticipated Weekly Schedule:

• Monday, Tuesday, Thursday, Friday 8:30am to 3:00pm (24 hours/week)

 

* This position is for P12456

* This position is paid at Payband D - Comparator

Algonquin College of Applied Arts and Technology is a publicly funded English-language college located in Ottawa, Ontario, Canada. The college has three campuses, all in Ontario: a primary campus located in Ottawa, and secondary campuses located in Perth and Pembroke.